Nextiva Contact Center
About Nextiva Contact Center
Nextiva Contact Center Pricing
Starting price:
$50.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Nextiva Contact Center
1 - 5 of 102 Reviews
Keith
Verified reviewer
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Fan-friggen-tastic!!
Increased visibility or work requests, improved efficiency, etc.
PROSTop quality product. A++ Very easy to use user portals and back-end admin software. Doesn't require you to be a communications expert or engineer to figure it out. AND, whatever you can't figure out, their amazing Enterprise Support staff can...and they do so rather quickly. They are truly amazing. A++ customer service, very knowledgeable ' available support staff. Our Account Rep is extremely professional, friendly, attentive and responsive. When switching from 8x8 to Nextiva, we did some pretty extensive software and service comparison testing against much larger companies that supposedly offer "high tech solutions", and "superior service" and Nextiva has come out on top each and every time. I seriously love this company and their products.
Robert
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Best Call Center Out
The ease of use for those employees that are not tech savvy. The pricing is less than what we paid for the previous service, and the features are more advanced with Nextiva.
CONSThe process of licensing new people reuires a call into customer support. I would like to be able to do that on the portal.
Reasons for switching to Nextiva Contact Center
We switched due to the pricing and the lack of capacity in the old system.
Juan
Outsourcing/Offshoring, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2019
DO NOT BUY
Its been like walking across the Mojave desert barefoot.
PROSNothing. not a single thing... it's all glitchy
CONSThe lack of flexibility, for example, I have 6 active users and 15 licenses, as of a year ago only 6 users are active and I can't downgrade to the actual amount of users (Overpaying) for the service, and the contract terms are abusive. Cannot miss mentioning their "customer care" group is just rude. When I delete and add another employee the process is bogus if I wanted that agent to have call recording, after assigning manually this feature, I have to call the contact center to get assistance from them to be able to actually listen to the calls on the "recorder" platform... Yes, it's a separate deal, and it's super buggy! Sometimes call forwarding works...Sometimes... Long ago we stopped having the capacity to download raw data from the platform to do our BI on the calls and review trends, we reported this to their IT team and no fix has been offered in months. The Price is too high compared to other market solutions that offer the exact same service with better Software and support.
Reason for choosing Nextiva Contact Center
Their services were referred to us, and the sales guy was cool, but the service wasn't what we expected.
Reasons for switching to Nextiva Contact Center
They offered a solution to all my pain points with nextiva
Ed
Telecommunications, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Call center works well for our company
Good the support is great . Get issues resolved quickly.
PROSCall Flow to many groups via automated attendant.
CONSCould use a few more reports. Other than that it works well for our company.
Reasons for switching to Nextiva Contact Center
We needed better support for our call center.
Alberto
Non-Profit Organization Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Connected Conversations Done Right
In short, Nextiva services facilitate less disruptive communication among team members. This has definitely contributed significantly to our organization's growth and is essential to the success of any expanding enterprise. Despite the aforementioned concerns, I feel Nextiva is a very professional and dependable connected communications organization, and I'm grateful that, during the years I've worked with them, I've been able to rely so heavily on their services and support team.
PROSI have had the pleasure of working with Nextiva's Support Team, who are the most responsive, understanding, and patient group of all the third parties our company interacts with. When I contact their Support Team for assistance, my problems seem to always be fixed on the first attempt; they are always experienced, knowledgeable, and accommodating.
CONSWhile their Nextiva / NextOS Voice portal is certainly not the worst administrative interface I've worked in, I do find their Nextiva / NextOS Voice portal is a little confusing when it comes to trying to figure out where a phone number or extension is hidden. You have to manually search through each section, jump between the "auto attendant," "call groups," "call center locations," and "users," and it takes more time than it should.