Observe.AI
About Observe.AI
Observe.AI Pricing
Please contact Observe.AI for pricing details.
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Most Helpful Reviews for Observe.AI
3 Reviews
Anonymous
51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2021
It's That Good
Overall this is a great product and they are headed in the right direction. They still need to improve reporting and language support but they do a great job and making sure when they do release new products and features they do the right way.
PROSThe speech analytics and capturing moments is truly game-changing. It's incredibly easy to set up and start using. The speech analytics is very accurate. If you use it correctly, this will pay for its self easily. Now that they have QM to grade agent calls it's even better. There reporting and analysis around call grading is also great for a newly released feature.
CONSReporting leaves a lot to be desired. There are really only single value charts and they don't display any comparisons. This makes it difficult to see trends with your calls. They also only support English and Spanish at this time.
Anonymous
1,001-5,000 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2021
Great Product
Overall it is user-friendly, and integrates seamlessly.
PROSI like how automated it is. I will score my calls with pre-defined moments and attributes I am looking for.
CONSIt is more pricey than other tools, and support is sometimes lacking.
Renae
Telecommunications, 5,001-10,000 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2021
Observe AI Needs More Work
Im not fond of it but i feel with improvements on the main issues listed above it can be useful.
PROSI like that its easy to find a call in it and provide coaching to an agent. I like that there are different ways to search for information within the application and also how its easy to follow along with the audio recording in the same application versus having to pull it from elsewhere.
CONSI dont like that the speech portion doesnt match the audio being said at all. I feel this needs to be improved as well as the moments terminology, i wish it was more user friendly and easier to understand on how it applies to a call.