Vocalcom Hermes360
About Vocalcom Hermes360
Vocalcom Hermes360 Pricing
Please contact Vocalcom directly for pricing information.
Free trial:
Not Available
Free version:
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Most Helpful Reviews for Vocalcom Hermes360
1 - 5 of 16 Reviews
david
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
for me it is the best program to manage telesales
acquisition of potential customers, thanks to this program that organizes and applies artificial intelligence
PROSThanks to artificial intelligence, communication with our customers is simplified and, at the same time, the degree of loyalty and commitment of our users.
CONSI think there should be special discounts for potential customers and have a great degree of synergy between the company and its users
Mims
Verified reviewer
Information Technology and Services, 11-50 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
Reviewed July 2015
Simply, effortless technology
dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013, we've managed to deliver the regions most advanced yet simple and effortless cloud contact centre to large and small SMEs. A truly cloud ready solution with exceptional features from mobile to social to CRM and Graphical scripting tools. We've been able to help local SMEs deliver exceptional customer experiences, reduce costs and maximise value thanks to Vocalcom solutions and support.
PROSEasy to use Flexible Truly multi-tenancy and cloud ready Complete omni-channel experience
CONSLooking forward to deploying the new webRTC feature in the next couple of months!
eric
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed May 2013
great and easy to use contact center solution
I recommend Hermes Cloud because it s really designed and focused BUSINESS, and full compatible with all business when you need solutions without any investment and maybe without IT implementation
PROSwe used since 4 months Hermes Cloud and it changes our profesional daily life ; very easy to install ( less than one hour ! ) and to use by my team
CONSwe improve our argued contact more than 35% ; we are focusing on telesales but also on inbound call generated from web call back ; the reports are powerfull and very efficient too for our supervisor we can add more positions more easy than never before and it s very important for campaign with immediate additionnal positions
Neri
Telecommunications
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2016
Great Flexibility means being able to evolve with the time
The platform provides required flexibility so important in this new economy. Having to provide customer service experience over Watches remind us all that your communication platform will need to evolve every year. Having a platform that allows you to evolve with the time is paramount.
CONSProduct documentation can be improved and made available online...
Berndt
Computer Software
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2016
MOst flexible Cloud solution
Total flexibility with low complexity. Deep process integrations. Excellent Scipting engine. Full channel support in one solution
CONSSome documentation could be a little bit more detailed.