Malbek CONTRAX
About Malbek CONTRAX
Malbek CONTRAX Pricing
Contact Malbek directly for pricing information.
Starting price:
$20,000.00 per year
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Malbek CONTRAX
1 - 5 of 24 Reviews
Anonymous
10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Great product, even greater support!
Some of the main pros: * Very easy to use and train new users, system is intuitive and easy to navigate. * Searching contracts is very easy, they have a search/filter feature reminiscent of Amazon * I can configure system by myself, very little need for IS support * Integration with other systems (SAP, Salesforce etc) does not require additional programming costs or extensive IS support * One of the greatest attributes of this solution is the people, the folks at Malbek are super responsive, helpful and use our feedback to improve their system. I feel like we have a great partnership!
CONSSome things to work on: * We have a large amount of data in each contracts and had some speed/performance issues that were greatly improved after we complained * Would like a bit more visuals/dashboards on KPI, expiring contracts etc
Vendor Response
Thank you for sharing your experience with Malbek! Powerful search, ease of use, and simple configuration tools are all key features we've focused on to make the contract experience a delightful one. And, you're absolutely right. Our customer support team is second to none!
Replied September 2020
Allison
Renewables & Environment, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
the search was over
It has been an absolute pleasure working with the MALBEK team, they provided fast, clear and personalized services throughout the process of implementation. The MALBEK team is now a part of our EDF family - Cheers!
PROScloud based, price, self-service, user friendly, out of the box ready to use, options to customize workflows and processes, the ability to integrate with other programs/software, ease of configuration, enforcement of compliance, and the functionality, endless options, and growing opportunities, I do NOT recall the MALBEK team ever saying "no" to our requests!
CONSmissing a comprehensive procurement and purchasing contracting functionality (RFP), integration with sourcing, SOW issuance similar to an Amendment process against the agreement/contract, contract spend tracking, purchasing and A/P integration.
Reason for choosing Malbek CONTRAX
cloud based, price, self-service, user friendly, out of the box ready to use, options to customize workflows and processes, the ability to integrate with other programs/software, ease of configuration, enforcement of compliance, and the functionality, endless options, and growing opportunities, I do NOT recall the MALBEK team ever saying "no" to our requests!
Reasons for switching to Malbek CONTRAX
not cloud based, custom built CLM, out of date, unable to upgrade or make changes to improve, not user friendly, unable to perform specific searches, no integration with other programs/software, no ability to collaborate with counterparties, version and document control, etc.
Vendor Response
Thank you for your kind words! We are so glad to hear that you're finding value in our solution through tools like self-service, integrations with other applications, and the simplicity of the user experience. Your suggestions for areas of growth have been passed along to product development. As you noted, we like to say "yes" to our customers!
Replied July 2020
Gina
Financial Services, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2020
Review
The person responsible for setting us up left the company, prior to company-wide implementation, and I was asked to take over. At the time, my role was simply to upload previously created documents into the system. Now I find myself calling weekly, and/or sending emails asking for help because I have not had the "from the beginning" training I need to full understand the moving parts of this system. The staff that has helped me is amazing and I am very appreciative of their time and knowledge.
PROSNot able to answer at this point. I am still learning the process.
CONSDue to my lack of knowledge of the system, this is not a user friendly experience for me. The support documents, while plentiful, do not seem to answer the questions I search for.
Vendor Response
We appreciate your candor and understand that you have been faced with an unexpected and challenging transition following the departure of the original project lead from your organization. Our goal is always to make sure our customers are happy with our solution and services, and we are delighted to hear that the Malbek staff supporting you during this time has been amazing to work with. Your feedback is critical to Malbek as we are always learning about the variety of challenges our customers face, and we strive to deliver solutions and services to overcome those challenges. We'll be reaching out to you again to see how we can further help you during this transition.
Replied August 2020
Jeff
Marketing and Advertising, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Excellent CMS with responsive, personalized, live support!
Malbek is great for processing the contracts review/negotiation process. It is an easy tool to operate. The reporting functionality is outstanding. Since implementing Malbek, our understanding of our business and our ability to manage our client relationships has improved dramatically. The support team is responsive and I always have access to live support reps who are knowledgeable and can answer all my questions.
CONSI wish it had the capability to send multiple documents in one signing event but I have been very pleased regardless. The system has been able to solve for all of the use cases that we had when we were considering different proposals from other systems. Nothing has popped up that the system cannot handle.
Reason for choosing Malbek CONTRAX
Malbek solved for all of our use cases at less than half the price. Plus, we were more confident in the support we would get from the Malbek team and we were right!
Vendor Response
Thank you for leaving a review! We really appreciate you taking the time out of your day to share your experience. Reporting is important for reducing friction and encouraging smooth relationships, so it's wonderful to know that our reporting functionality is making a difference at your organization. Valuable input from customers like you helps us continue to build a configurable platform that can evolve with your business needs and manage contracts more seamlessly. Thank you again!
Replied May 2022
Ashleigh
Market Research, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Overall fantastic experience!
My overall experience with Malbek has been exceptional. The team is extremely responsive to all requests and has accommodated and implemented a number of items we requested throughout the implementation and after implementation into their product. The team is very communicative with regards to the monthly releases and the Help Center to provide up-front assistance and direction to Admins. I'm not afraid of encountering any errors as the team is super quick to respond and provide solutions and workarounds.
PROSMy favorite features about Malbek are: the document wizard guidance at the beginning to allow for quick contract creation, the reporting and home dashboard for easy navigation and monitoring of specific documents, the easy ability to select different clause options in the online viewer, the comment functionality in the online viewer, and the straightforward ability to edit a current version or create a new version when opening a document in DocMaster.
CONSMy least favorite features about Malbek are: that fields during document creation are not contingent upon each other and can be conflicting, that metadata drop downs that are embedded in the document are visible to the client, there are no reminders for approvers besides the task list in the home view, and we can't right-click to open items in a new tab.
Vendor Response
We are delighted to hear that you've had such a positive experience with the Malbek solution and team! Feedback like this allows us to continuously evolve the Malbek solution with enhanced functionality to meet real-life use case for our customers. Thank you for taking the time to share your thoughts.
Replied July 2020