About Chatbot

ChatBot is a customer service management solution that helps businesses create, launch and manage virtual assistants to streamline communication across websites, Facebook pages and messaging applications. It offers a visual builder with drag-and-drop capabilities, which allow users to design chatbots using various customizable templates such as e-commerce, sales, bookings and recruitment.

ChatBot includes interactive messages, which assists organizations with improving customer engagement using images, clickable buttons, carousels and quick replies. Features include machine learning, data security, user segmentation, widgets, multimedia support, reporting and more. The platform includes white-label functionality, which allows users to personali...


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33 Reviews of Chatbot

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February 2018

User Profile Picture

Greg from Two Creative Design Group, LLC

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

BotEngine combines the reliability of LiveChat with the functionality of a bot.

BotEngine by LiveChat gave me the performance, reliability, and integration I needed from a bot application.

Pros

What I like most about BotEngine is it's reliability. BotEngine was developed by LiveChat (the most reliable chat application in the business) which means that it is a feature-packed application with solid reliability, dependable integration, and robust reporting. When I first became a LiveChat customer, I was looking for a platform that provided both manned and bot chat solutions. At the time LiveChat didn't have bots, because BotEngine was still in development. I was so impressed with LiveChat's product that I chose them anyway and used a variety of other applications for bots. When BotEngine was released, I was an instant customer. I built and deployed bots on at least four other platforms while waiting for BotEngine and every one of those platforms was problematic. Either they weren't reliable and would malfunction without warning, or they were free and then not free and then kind of free and then not, etc. I wasn't looking for a free solution as much as I was looking for a reliable one. BotEngine got it done. It integrates reliably with Facebook Messenger, Web Pages, Landing Pages, and more. It's easy to use and even offers helpful design templates to get you started. I'm a BotEngine customer for good.

Cons

What I liked least about this software was having to wait for it to launch. There were lots of other platforms out before this one. LiveChat took its time in development and it definitely paid off.

August 2020

Hristo from Langsoft

Company Size: 1 employee

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

August 2020

Patbot for Windows PC by Langsoft, Switzerland

The chatbot can be used to occupy the customer while waiting in the waiting room and to answer questions the customer wants to know about your business.

Pros

Easy to use console application. The Patbot Dialogue System provides probable and accurate answers to questions. The answers are probable when the System does not have sufficient information to provide an accurate answer. For example, if we ask "Where are my trousers?", the answer will be "Probably in the wardrobe". Of course, the trousers can be also in the washing machine, hanged to dry after washing, etc. The dialogue with the System can be continued only if the user asks something or tells something, in writing. The System will not start the conversation first and will not continue the conversation by itself. The Dialogue System can remember the following user information, such as location of a key, medicament and money. For example, if the user writes "My blood pressure medicament is on the table.", the System will remember where is the medicament. If the user forgets where is his blood pressure medicament, the user can ask the System "Where is my blood pressure medicament?". The System will retrieve the information. This ability of the chatbot can be extended to cover any valuable information.

Cons

Improvement is an endless task, which every developer faces all the time.

Reasons for Choosing Chatbot

Nowadays, Online chatbots are used to engage the user in conversation and to provide information about your services, if the user asks what you offer. Your competitors will also know what you offer and they will soon follow suit. Your innovative services will no longer be new, because your competitors will also offer the same services and you will lose customers. If you want to provide information to your clients about your services and if you don't want your competitors to know what you offer, this chatbot is the best solution for you.

January 2019

Melissa from Valley Driving School

Company Size: 51-200 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

2.0

Functionality

3.0

January 2019

Interesting Product but Very Steep Learning Curve

We are now able to leave our Chat on 24/7, when previously we had limited hours (due to staffing) for the Chat. It is still very much a work in progress to ensure the ChatBot has routed to the correct conversations and can sometimes be frustrating to try and figure out why the ChatBot went to a certain scenario over another. The help topics the company provides can point you in the right direction but they are written at a level above the capabilities of a brand new user to bots in my opinion. Determining whether or not no conversation with a client vs a below average conversation with a client (at times) is worth it, will determine whether we continue to renew our monthly subscription.

Pros

It has integrated easily into our existing Livechat software. The monthly price of the program is reasonable. It is helpful to see who is needing assistance via a chat on our website during off hours.

Cons

The Learning Academy and help topics are not sufficient to train you to use this product. It took a lot of stumbling through (and still does) on how to figure out what to do and how to train the chatbot. Also - support is only available through email, would be extremely helpful to be able to get help in realtime.... You would think a chat product would have the ability to LiveChat with it's customers!

February 2018

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Temitope from Genpact

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2018

Perfect,effective experience.

Pros

SOCIAL MEDIA INTEGRATION : Livechat enable us place a chat feature on our Facebook fan page,thereby enabling our helpdesk agents respond to chats from Facebook,like they come from our website. TICKET REPORTING : The ticket reporting feature provided by Livechat shows us the number of tickets created by customers.While also giving us a breakdown on how many of these ticket were successfully resolved,how many were left unresolved,how many had positive or negative ratings etc This vital analytical information ,enable us measure the performance of our helpdesk team.

Cons

The pricing for its enterprise version is affordable for a big companies like ours,for smaller teams ; I dont think Livechat will be a smart choice financially.

May 2018

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Rosemary from IROKO Partners Limited

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Botengine may be a threat to my job,someday.

Pros

Botengine was easy to integrate with our existing Livechat helpdesk program . I am impressed with the ease at which Botengine is able to respond to the most popular of simple questions we get from our customers like; the address of the company , what we do , our subscription rates etc While these questions may appear to be straight forward , they are the most asked question which our customers throw at us . With the coming of Botengine ,we no longer need to bother ourselves with these sort of questions ; Botengine responds to them ,while we await the tough ,complex queries.

Cons

Botengine has reduced the workload on the helpdesk department . However ,I fear we may come one day have an advanced Botengine ,years down the line ; which is able to respond to the current complex queries we respond to and thus when that day comes , why would my employer keep me at the job ,when a Bot can do a better job ,without ever getting tired?

June 2018

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Yeni from Autodesk

Verified Reviewer

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Botengine takes control of parts of our customer care duties.

Pros

Botengine was simple to integrate with Livechat ,which is our helpdesk program at work.Creating a chatbot on Botengine and integrating with our Livechat tool took less than twenty minute. Botengine does a awesome job ,there is no limit to the number of chat our Botengine chatbot can respond to at the same time. Botengine assists our customer care team in responding to regular questions which our customers usually ask ; questions whose answer already lies on one section of the website or another. Therefore on most occasions ,Botengine simply refers our web visitors to sections of the website ,where the answer to their question lies.

Cons

Nothing. We deployed Botengine to address regular questions customers have for the helpdesk team and in situations where it is unable to address questions posed by a customer, it connects such a customer to our human helpdesk support team. This job it has done well so far.

August 2018

User Profile Picture

Victor from DivvyHQ

Verified Reviewer

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Botengine wins the sales team time.

Botengine helps reduce the chat workload faced by the sales team.By addressing simple ,popular customer complaints ;Botengine enables the sales team direct their efforts towards addressing bigger hurdles faced by our customers.

Pros

Botengine is a product of Livechatinc and it is no surprise it is so efficient.I love how easy it is to create a chatbot via the Botengine platform and also the fact creating a chatbot requires no technical background.The level of support provided the team during the setup and continuous usage of our chatbot by the Livechatinc team ; allowing us know about newer ways through which we can improve the efficiency of our bots.

Cons

Botengine is a fantastic addition to the support infrastructure we have available to customers.Ensuring customers can still get attended to during weekends when sales agents are on break.

October 2020

Michael from Private Security

Company Size: 10,000+ employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

3.0

October 2020

User Friendly Customer Based Automated Communicator For Communicating FAQs

ChatBot has been a part of my online shopping life and learning life for many years. Typically it is an automated secretary that can answer “frequently asked questions”. That is useful. However, often it is only another hurdle for an impatient to get over in order to ask the Human Sales Department about something more specific or more personal.

Pros

ChatBot is User Friendly Customer Based Automated Communicator For Communicating FAQs. It’s most useful when it knows exactly what to answer and saves the hassle of having to seek elsewhere or to call Customer summer service or to read FAQs. If it does not know the answer, it typically gives you the option to “request customer service”. It ran smoothly.

Cons

ChatBot often asks far too many unnecessary questions. It often is preprogrammed with far too long and irrelevant answers. At times it refuses to redirect to a human CSR.

June 2018

User Profile Picture

Oscar from Spectranet Limited

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Internet

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Majority of customer complaints get automated chatbot response.

Pros

BotEngine has provided my organizations customer department team with an extra staff ,who works faster and is powered by battery.lol (unlike we humans ) and therefore never gets tired. Using Botengine ,we have created a chatbot which works around the clock ,responding to customer complaints and even takes live orders on our website. We no longer spend scarce time resource answering repeatable questions.We at the support department ,only now deal with the most difficult cases leaving our Chatbot to take charge of the rest and its done that effectively ,so far.

Cons

Botengine has saved us more in financial and time resource than any human chat agent can. I don't see any poor side to our chatbot.

October 2020

Anish from Storescape

Company Size: 11-50 employees

Industry: Design

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

October 2020

CHATBOT Review

Chatbot was really a good option for quick and easy launch of chatbots. The features like Online Quick Chat conversation, Easy Avatar and Media customization, Good API Integration with FB Page, Website, WhatsApp, Telegram, etc., Good Readymade Templates, Quick AI Response to chats, Easy drag n Drop Chat Flow made it proper for any type of use.

Pros

1. Online Quick Chat conversation 2. Easy Avatar and Media customization 3. Good API Integration with FB Page, Website, WhatsApp, Telegram, etc. 4. Good Readymade Templates 5. Quick AI Response to chats 6. Easy drag n Drop Chat Flow

Cons

1. API Integration requires 3rd party subscriptions and access (eg: WhatsApp) 2. Chatbot preview gets changed and may differ platform to platform 3. Need to keep a regular check in to Chat Flow 4. Free Trial should include more storage/chat support

February 2020

David from DLH Digital Agency

Company Size: 1 employee

Industry: Online Media

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Functionality

3.0

February 2020

ChatBot which one to use

Have not seen much success using these bots. It may be my issue setting them up and using them. It is hard as I currently a one-man-band.

Pros

There are various Chatbots. I first start using in my various Affiliate Websites a few years pack. I bought a package for 3D A.I Chat Bot that I installed on different sites. I even created a website [SENSITIVE CONTENT HIDDEN] to explain it and see if any one to have me install it on their website.

Cons

1] It claimed to be able to have websites with little traffic to increase web traffic. I never say that. 2] I never been able to sell one of these chatbots. 3] I been trying Manychat as well for Facebook Messenger

May 2018

User Profile Picture

Tope from The Tauri Group

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Botengine wins our helpdesk vital time.

Pros

Botengine is a chatbot created by Livechat and we began using this ,because it was introduced to our team by Livechat. I like the ease of integration ,and the fact the customer care team setup and integrated Botengine with our existing Livechat solution ,with no technical assistance from our in-house programmers. Overall ,Botengine has enabled our customer care team respond to just the most complex of questions , whilst letting Botengine deal with easy queries from our clients.

Cons

Botengine does a good job and from my experience with it ,in the last six to eight month period , it does a good job and there is nothing to complain about.

December 2018

Anuolu from Shoprite Mall.

Company Size: 501-1,000 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

An helping hand.

Chatbot reduced the amount of customer enquiry which our sales agents respond to at a given time.Most especially during the weekends,our Chatbot assistant does most of the “attending to website visitor’ task and accomplishes then effectively,bearing in mind that this is a bot and not an human.

Pros

I like how Livechat recently introduced us to Chabot experts,these experts assists sales teams like ours to design,build and deploy a chatbot assistant ,ensuring that our current chatbot is tailor made for our business and delivers guided conversational experience to our customers and website visitors alike.

Cons

Nothing to dislike as regards our use of Chatbot.It just keeps getting better.

July 2019

User Profile Picture

Stephen Olawale from Sunilar Nig.Ltd

Verified Reviewer

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2019

CHATBOT IS REALISTIC CONVERSATIONAL PLATFORM

chatbot has helped to improve our customer relationship and reduced our expenses on employing more customer care representatives, we have had a great sales in return for this valuable application,thanks

Pros

Chat bot, has being helpful with our sales and customer relationship building, its an amazing artificial intelligence that works perfectly by allowing our customer representative to handle live chat from other social media platform like Facebook , the chat bot platform comes with various design template,it also have an amazing reporting mechanism that allows administrator to monitor messages that has being handle by our customer care personnel

Cons

the chatbot works very well and amazing, just that by the way it works, the job of a customer care representative might be going to extinction, because chat bot is taking over the job, through its unique artificial intelligence and exceptional speed anaw reliability.

June 2018

Emilia from GHL Systems Berhad

Verified Reviewer

Company Size: 201-500 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Reduced workload for support agents.

Pros

The primary pro with Botengine is how fast we were able to set this up ( less than half an hour) , and required little input from our software engineers. Thus I will say everybody can use this ,not minding the level of your teams technical expertise. Botengine has been a lifesaver for the helpdesk department , as we work less and just focus on the most important of support needs.

Cons

Maybe I will like to see Botengine tackle very complex web visitor queries ,but I guess it was created to tackle the simple issues and it does that just well enough.

December 2017

Folashade from Konga

Company Size: 10,000+ employees

Industry: Apparel & Fashion

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2017

Livechat gives you all you need on your fingertip.

Faster helpdesk sessions especially with the knowledge base feature.

Pros

Simple and self explanatory interface which reduces learning time for new help desk agents, thereby saving the company precious resource and time normally directed towards training.

Cons

Maybe the pricing (enterprise) can be a bit cheaper than it currently is. I am sure businesses can easily find close substitute offering the basic livechat features for way less.

March 2018

User Profile Picture

Justina from AUO

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Eases workload on our helpdesk team.

Pros

Botengine eases the stress on our helpdesk team. Enabling our helpdesk staffs to focus on complex complaints from our customers ,while simple complaints like the address of our company ,email contact etc are taken care off by Botengine. Thereby eliminating the need to hire extra hands on the helpdesk team and saving us time and financial resource in the process.

Cons

I wish Botengine will one day be able to do 90% of the work currently done by the helpdesk team. I do admit this may not happen in my lifetime . :)

August 2019

Stephen from Reminderband

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

ChatBot does the job!

Overall, I've been really pleased with ChatBot and feel it has taken our business to the next level.

Pros

ChatBot is fairly intuitive. Once you've setup a couple interactions, you are off to the races and can quickly roll out additional interactions. Training the bot is easy, and reviewing archives of past chats allows you to see where there are areas of weakness that needs to be addressed.

Cons

This is probably more of a weakness of LiveChat that utilizes ChatBot than the bot itself. The Bot was unable to answer a question and transferred the chat to a live rep. As I was formulating my response, I took too long so the chat was transferred back to the Bot. I was unable to intercept the chat and resume control. To resolve this, we just changed settings in LiveChat to get the rep more time to answer the chat. Simple change and simple fix.

March 2018

User Profile Picture

Modupe from JLI vision a/s

Verified Reviewer

Company Size: 11-50 employees

Industry: Industrial Automation

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Takes care of the little tasks.

Pros

Bot engine is easy to setup and requires very basic technical skill to set it up.. It has no limit to the number of chats it can respond to concurrently. It integrates seamlessly with Messenger ,WordPress and on any web platform.

Cons

Botengine can only respond to simple customer questions.For advanced customer query,it becomes ineffective.

July 2020

User Profile Picture

Anna from cux.io

Verified Reviewer

Company Size: 2-10 employees

Industry: Internet

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

A great tool to automate online communication with your clients

Pros

Thanks to this tool you can improve the motivation and productivity of your employees – chatbot will answer repetitive and simple questions for them. You can provide constant 24/ support for your clients – and that will make them more satisfied and willing to stay with you. I really like the simplicity of integration with other tools – only one click is needed to integrate with your website or Messenger.

Cons

Sometimes it happens that ChatBot doesn't give accurate answers to questions, but let's not fool ourselves - it's just a machine, it will never be as precise as a human.