Fitbit

RATING:

4.6

(53)

About Fitbit

Fitbit is a cloud-based fitness tracker application that helps businesses in IT, mining, non-profit, education, healthcare, manufacturing, and other industries manage corporate wellness programs. Individuals can utilize the platform to assess stress levels, monitor blood pressure, track blood glucose, examine physical activities, and calculate step count via 3-axis accelerometer functionality. Clinical care organizations can use Fitbit to help patients access customized stress reduction programs, track sleep insights, obtain wellness reports, and more from a centralized platform. The application enables individuals to calculate burnt calories, access real-time heart-rate data, and utilize the altimeter sensor to track floors climbed. Additionally, clinicians can utiliz...

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Fitbit Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Fitbit

1 - 5 of 53 Reviews

User Profile

Dr. Jeanette

Verified reviewer

Health, Wellness and Fitness, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed November 2023

Fitbit is great for tracking health metrics

I've been using Fitbit for several years and enjoy it. It helps with accountability of health metrics and I like receiving the weekly progress report in my email inbox so I can compare my metrics to the week before.

PROS

Ease of tracking health metrics like: heart rate, type of exercise, step count, miles walked, stairs climbed, number of exercise days, number of active minutes, hourly activity, calories burned, sleep duration, menstrual health, weight, and food consumed. The Fitbit also has a stopwatch and timer feature.

CONS

It does not offer a lap feature. Thus, if you want to see how fast you walked in 1 lap and compare it to a second lap, the Fitbit cannot do this.

carol

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

A daily reminder to move

PROS

Counts steps, reminds me to move, counts my heart rate to keep track of zone minutes, monitors sleep. With a job like mine, which involves a lot of sitting, it helps me be intentional about moving throughout the day. Taking care of my health makes me a better therapist

CONS

It was glitchy to initially set up with the phone app. But I called and a person talked me through it

Sandra

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

Health and wellness monitoring

I use Fitbit myself, and with patients. Monitoring heart rate, oxygen level, and activity/sleep with only one small wrist worn device is highly beneficial. Newer Fitbit models are equipped with EDA scan and ECG. It can identify and alert to AFIB.I was not satisfied with the alarm feature. I had intended on using it as my daily alarm as well as a reminder later in the day. The vibration is weak! If I don't have the device synched down as tight as I can, I don't feel the alarm at all. The alarms cannot be named, making them not as useful as they could be.

PROS

- Monitor vitals, daily activity level, and sleep habits without corded and bulky machines.- Remotely access data.- Community features, work out together.- Mental wellness features.

CONS

- Not as reliable or accurate as hands on monitoring.- Device, subscription, data or wifi, and smart phone needed. Expensive.- Drains phone battery. Patients forget to sync.- Features vary by Fitbit device.

Patricia

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed July 2023

The faster I go, the less it counts...

I help my clients with performance goals - fitness, career and family. And while Fitbit has been responsive when a device fails, it has completely ignored my attempts to make them aware of these glaring inaccurate data issues. Because I have two clients with A-Fib, the Sense 2 device has been intriguing but I can't in good conscience recommend the product to these clients without Fitbit addressing and fixing the data error issue. a 5% error rate is tolerable for the type of client I work with - we're not looking at ironman competitors here where every second of training must be accurate and accounted for. In no world where performance improvements measure in fractions of a % is a 40% error acceptable or tolerable.

PROS

Heartrate zone tracking - peak, cardio and fat-burn, sleep score.

CONS

Inaccurate as hell! I use a gps trail tracker for my distance and pace tracking (MapMyWalk and Strava) It's relatively accurate if I walk at a 20 minute per mile pace or slower, within 5% of other devices. However, if I walk the exact same distance at a 17:30 minute pace, I lose 20% of my steps and distance. And if I walk a 15 minute/mile pace, I lose 35-40% of my steps and distance. I've walked officially sanctioned/distance 1/2 marathons such as the St. George Half and Snow Canyon Half marathons, for example with a deficit of over 11k steps being tracked by multiple different Fitbit devices. I've reported this to Fitbit, since it first happened almost 9 years ago, yet nothing has been done to fix this. My race-training friend and I both wear Fitbit and compare notes - she walks faster than me and has noticed the deficit on steps and distance too. If I'm walking a sanctioned race, meaning it has been measured for official distance, Fitbit should at least get me close to 13.1 miles on a half marathon instead of 9 or 10 miles. In order to complete sanctioned races, I need to be pacing a 15 minute mile pace at the slowest. I can't count on my Fitbit for training purposes. Even the heart monitoring has freaked out a few times, registering heart rates that would not be possible to carry on a conversation (or stay out of the E/R for that matter). So definitely something's off. But Fitbit has been unresponsive to fixing the inaccuracy issues

Reason for choosing Fitbit

I had been previously using Fitbit (over 10 years) and noticed the speed errors back before the heart monitoring was even available, and before I was conditioning for distance events.

Peter

Building Materials, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

Novice user, but very happy

I have had a very pleasant overall experience, almost three years now I think. I wore out one wrist band, but it was easy to go online to buy replacements. FitBit works, gets consistent data and simply does what it says it will do, which alone is a huge positive in today's world.

PROS

The thing I happen to like the most is the wide variety of data available. I particually like the heart beat and sleep info.

CONS

Seems counter intuitive to re-boot. So simply turning off and on is not very easy to do until you know how.