BigContacts Software


BigContacts provides a cloud-based customer relationship management (CRM) and marketing system designed especially for small businesses to establish and nurture leads through the sales process. Information is stored in the cloud and accessed through a web-browser.

Contact information for prospects is visible with comments and links to their social media pages and accounts can be setup and imported in less than one hour. Members of the sales team can record phone calls, send emails, and complete other tasks with a single click. All email correspondence, meetings, and updated opportunities are all included within the contact history. BigContacts also alerts users when specific emails are opened.

The built-in scheduler lists all meetings and tasks and can be sorted by the day, week, or month. Each event links to the contact’s information page. Any tasks that may not have a particular time set are stored in the user’s to-do list.



179 Reviews of BigContacts

Overall rating

4.28 / 5 stars

Filters:

Showing 1 - 20 of 179 reviews

September 2016

Karen from Catholic Business Journal

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

HUGE RELIEF

One of our sales team discovered BigContacts in Fall 2007 and recommended we try it. At the time we'd tried two other web-based CRM systems with frustrating results. As soon as I saw the clean, easy-to-understand layout of BigContacts, I was sold. We switched over immediately and the entire sales team (and me) felt a HUGE RELIEF. Since 2007, Big Contacts has gone through several major upgrades. I get frustrated at first with each major upgrade because it changes my routine, but I am confident I'll get it figured out quickly with customer service help. I contact customer service and I talk with someone IN THE U.S.A., who speaks perfect English, who is competent, and who is patient and solves my problem. That's it. Done. Again, huge relief. I like BigContacts so much that I've referred clients and friends to use it. All sold. All happy. So... that's my story. I do not exaggerate. Thank you!! -Karen

Pros

1. clean, simple, intuitive, easy to use
2. customer service is prompt, competent, speaks perfect English, is based in the United States

Cons

upgrades are a challenge, but they get solved thanks to the PROS listed above.

October 2016

Kristan from Buena Vista

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2016

Perfect for what we need!

My company has been using Big Contacts for a little over a year now. Since they released the new updated version for beta testing, I have shared it with my coworkers and they are all excited to use the new version. We are able to keep track of customer calls, notes and important information. It is a user friendly interface and is very useful when communicating with my coworkers about clients. We are glad to use Big Contacts and will continue to use it! I will also use it when I open my own business very soon. Thank you!

Pros

I love the user friendly interface and the ease of use. It allows me to see any updates regarding clients and allow my coworkers to stay up to date on tasks and important information.

Cons

I wish there was a tagging feature to alert people of updated information (notes, activity), instead of them having to "follow" the certain contact.

September 2016

Linda from MC Builders LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Big Contacts Keeps Us Connected

We have found Big Contacts to be a great solution to keeping our staff connected and in control of our CRM. We use calendar functions, schedule meetings, track sales, schedule contact follow ups, add history on all calls and track progress on sales goals and pipeline from mobile and desktop. The product meets our needs at fraction of the price of other products. Big Contacts is very user friendly compared with my experience with Salesforce! We appreciate the value, reliability and the flexible fields that customize the program to meet our needs.

Pros

Flexible fields to customize our use. Multiple users with individual setting controls in admin. Mobile Application.

Cons

Sometimes search does not find what I am looking for

October 2016

Melissa from The Paver Savers

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2016

Great Tool, great price

I've yet to find ONE tool that does everything I need. I've given up trying. Big Contact does a better job at handling most of my data. I still rely heavily on a variety of spreadsheets, but this is a great component of a larger system. I've found their customer service to be far superior to any other team. Easy to reach, knowledgeable and helpful.

Pros

I like that I can customize it -'tab order', check boxes, the report writer

Cons

A silly gripe...but I need to be able to copy & paste the client data into another software application. As it stands now I get the google maps logo in my cut & paste & it really screws up the fomatting, etc in the other applications!!1

I LOVE the google map feature....I just wish it were located somewhere else!

August 2014

Anne from New Point Financial Advisors


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2014

Big Contacts: underrated, affordable little powerhouse

Pros

It's web-deliverable, so you can access BigContacts from any internet connection anywhere. It has a plug-n-play learning curve, and the top-shelf features at a bargain price.

I compared it to Salesforce.com and other similar websites, but dollar for dollar, not only was BigContacts the best value, it did the job. We update client profiles after every contact, and we send emails and mass mail all with BigContacts from any internet connection.

I can attach files, photos of clients, or important documents taken with an iPhone when out of the office, and it allows you to track and keep notes about discussions, meetings, documents sent and received. Anything pertaining to the client is there at the click of a mouse.

I've use BigContacts for eight years (since 2006). I converted from a PC-based ACT! system that I had customized extensively. The web-based CRM was ahead of its time back then and has kept pace with competitors since.

BigContacts had all the features of a more expensive site like Saleforce.com without the huge cost. Add to that, it's easy to train new employees on BigContacts, which allows them to efficiently support you and the clients sooner. BigContacts.com has been a great complement to keeping my business organized, tracked, and streamlined.

Cons

I would like an iPhone app that complements the web-deliverable software.

September 2016

Craig from RealtyPath International

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2016

Love 3.0 - Smooth and Clean - Intuitive

I have been using Big C for several years now. I have gone through various iterations on the way to it becoming better. I'm impressed that the company has grown into a great organization. Great product and very responsive. I love to be able to give feedback easily while an issue is at hand. I don't mind waiting for a response because I can keep working. 3.0 has a great feel and is very intuitive. I love that some of my suggestions have been incorporated in this new release. I'm sure others suggested some of the same things but it is great to see Big C being responsive to the feedback. I would highly recommend this to others, and in fact have done so. Keep up the good work and thanks. ...Craig Pattberg

Pros

Ease of use, clean

Cons

Reports

January 2010

Daniel from Easy private Money

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

January 2010

Big Contacts has made us better... D. Mauer

Big Contacts has help us get more done in an already busy work week. And if you spend ANY amount of time out of the office, you'll be glad to bring all of your contacts with you... Thanks to Big Contacts. Price was also a big factor for us when considering online CMR's. The amount we pay for our multiple users makes Big Contacts almost FREE when compared to the savings created by increased productivity and connectivity. Plus our clients appreciate the detailed tracking of correspondence and sales all made avaliable at the touch of a button by Big Contacts. D. Mauer

Pros

I have been a user of Big Contacts coming up on two years (July 2008). And though it took real effort for me to break-away from a stand alone version of ACT, I'm glad I've made the move to a web-based CRM. I looked extensively at SalesForce.com and other similar websites, but dollar for dollar not only was Big Contacts the best value, but it had what I needed to keep track of my clients. The ability to travel up to 18-weeks a year and have all my contacts on the web has made us a more efficient company. We update client profiles after every contact, send emails and mass mail all with Big Contacts from any internet connection globally. I like that... D. Mauer

Cons

I would like it to be easier to look up a client by any of their contact information. It takes too much time to find someone by their phone number or email if you don't know the exact "field" you entered that info into.

Also, creating labels to do a mailer could be easier...

I also look forward to a "google app" I can download onto my HTC Hero so I can better navigate Big Contacts on the go. D. Mauer

October 2016

Matt from Beauty Industry Group

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

An easy-to-use and full featured CRM for non-tech people

Big Contacts allows me to keep tabs on all aspects of my client relationships and does so in an easy-to-learn manner. That allowed me to convince my colleagues to embrace using it throughout our team and the learning process was painless. I particularly enjoy the level of customization available and use this to create reports that are very useful to me. The summary page in contact view of a business is comprehensive and very helpful to have open when meeting or talking with a client. The Big Contacts Support Team has always been very prompt and thorough whenever I have had a question. I enthusiastically endorse this product and company!

Pros

Ease of use, level of customization available

Cons

accessing it via my I Phone

September 2016

Paula from PetExec, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

September 2016

Love Big Contacts!

I tried a few other CRM products before Big Contacts and they just did not have the flow I needed for my team. My favorite features are the Task List that I can assign to other people in our team and how easy it is to send letters and other documentation. Big Contacts makes sure I don't forget tasks and it is easy and fast to update important records. I rely on Big Contacts every day for my business. I know there is an upgrade coming soon and I can't wait!

Pros

Cloud based and I can access it on my phone. It helps me stay organized and assign tasks to other team members.

September 2016

Reed from Great Plains Kubota

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

September 2016

Like It But Having Troubles

As the administrator of this software for our Kubota dealership I'm having mixed reviews from our sales guys. Some guys are just nailing it in the head while others are having what I think is browser issues. I've seen the problems first hand and they can't add contacts. We've kept it simply with only three required fields yet still issues. Were working on it. Other than that, I see what this product can do for us in the future. It's an investment and like investment it takes a little time to see a return. It's only been a couple of weeks now and once we get everyone on the same page I'm sure it will take off. Main thing is, Big Contacts will be a safety net for things falling through the cracks and should lead to more sales. Time will tell if this will hold true.

Pros

It's easy for me to use, and it is acts as a manager, safe guard, reminding system, calendar, data base, the list goes on. It steam lines how are sales process should be and it makes everyone a little more accountable.

Cons

Having some issues with some of our users. Don't know if its the browser or what but its basic stuff that isn't working properly.

October 2016

Vivienne from Wong Associates

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

I have used BigContacts for over 6 years!

I started with their first version. I contacted Customer Support a number of times in first month and always received immediate response. Customer Support is based in USA. They continually upgrade their user friendly Software. Price reasonable you can pay monthly or can get a discount if paid annually. BigContact is great for multiple users to see client file and update in real time.

Pros

Use of use can add additional seats immediately at low cost

Cons

Slight learning curve, just like any new software

September 2016

Amanda from Watson CPA Group

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2016

Great for Organization

The interface took a little while to get used to, but I really enjoy the improvements. The 3.0 has a much better format for adding new clients, which also includes more information fields. The entire system seems to be running quicker as well, which I thoroughly appreciate. I did notice that on the 2.0 version there was an option to remove individual task items from an overall task list, which seems to have disappeared on the 3.0 upgrade. Overall I think 3.0 is the way to go!

Pros

Task lists, easy to input client information, daily reminders of outstanding tasks, able to assign tasks to others

Cons

Between the 2.0 and 3.0 upgrade the option to remove individual task items on the task list page seems to have disappeared.

September 2016

Kalei from Carefree Boat Club

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Well worth it!!

We have been using Big Contacts for a few years now. It has been such an easy program to use and has helped us keep all leads organized. Any questions or problems I have ever had with Big Contacts have been resolved very quickly, they truly go above and beyond with their customer support. We have also used other programs that work side by side with Big Contacts and have never had any problems with them talking to each other. We would highly recommend Big Contacts to anybody!

Pros

Its very easy to use and organize things how you want them to be

Cons

I wish there was more detailed options to search for people (phone number, email). I find the reports don't always bring up all the correct people.

December 2018

Deb from Safety Institute/Potter and Associates International

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Big Contacts is a great CRM for small business

We went with Big Contacts after Cisco bought WebEx and then disbanded the product. While at the time BC didn't meet all our needs it was the best fit at an affordable price. Since then many functions have been improved and added. We need BC for our contact database. It is extremely easy to segment our database by customized tags. We use it every day to manage our marketing campaigns, sales process, and generally manage our business.

Pros

We have been Big Contact subscribers for over six year. Here's why we like it:
1. easy to use
2. works well for a team of people working together
3. the task reminders are a great function
4. the reporting function is fairly easy to use

Cons

The things we'd wish were added or improved are:
1. better connection of email to outlook

September 2016

Szmoyne from ResuMAYDAY

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

September 2016

Great CRM system!

This system is amazing! I only wish that you didn't have to upgrade for something as simple as a new user. I also have to say that every time I had a problem I got a quick response in the chat. In addition, with the new system they are getting ready to launch they asked for our feedback, I sent it, and all the updates or changes I requested they made and immediately! This only says one t hing about them....THEY GENUINELY CARE ABOUT YOU!!!!!

Pros

Being able to utilize one software for all my needs; email, billing, tasks, clients. Everything!

Cons

Not being able to add as many users needed; for us 3 in the BIG package.

October 2016

Brian from Realty Executives

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

October 2016

Great customizable CRM

I love BigContacts! I work for a local franchise of an International Real Estate Brokerage, and I use the system as a hybrid CRM/ATS. It's great because there is currently nothing on the market that is designed specifically for what I use, and BigContacts lets me completely customize the system to meet my needs. They recently updated a lot of the functionality, and it runs a lot smoother and looks much cleaner.

Pros

BigContacts is completely customizable.

Cons

Sometimes it can run a little slow, and freeze up.

September 2016

Ken from Synthetic Turf Solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Great CRM for any business large or small.

I have been using Big Contacts since December 2010. The user interface is simple. I am not fully utilizing all it's features but what I do use works very well. The customer service have been spot on. I would recommend to anyone.

Pros

ease of use. simple design. like how templates can be made for emails.

Cons

current mobile version is lacking with user interface (not fitting on my iPhone 6plus).

September 2016

Chuck from Richard's Paint Mfg.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Best thing we ever did

Big Contacts has helped gather our customer information in a way we were not doing in the past. It has made territory realignments much simpler and easier for the new rep. I highly recommend BC, as we have been a customer for over six years. Customer service is excellent and easy to work with.

Pros

Ease of use

Cons

Reports could have more detailed information

January 2010

David from Hawaiian South Shore LLC

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

3 of 5

January 2010

So far the better CRM

easier than other CRM Ive used, the pricing is reasonable, but some things still needs alot of improvement, man I cant believe no one out their has something simple to use and actually works!!! and does not cost an arm and a leg....

Pros

for the past four years we have used Zoho,Oprius,Bartchbook. Bigcontacts seems to be the easier one to pull reports, the contacts info has all the email,tasks,notes right in one place making it easy for everyone to review what is going on with each customer.
The non tech people that use it are not having a difficult time, that is one of the major reasons we switched.

Cons

We have a retail business, the marketing portion of bigcontacts lacks I was under that impression when I sing up I can send out thank you cards, and email follow ups but I had to sign up for vertical response so I have to double enter contact info to do all that.....pretty lame, Ive ask tech support about the integration but after after several emails Ive never got a straight response only that they are working with a vendor.
I also wanted to up load a couple of list and some contacts maybe deputes, bigcontacts does not combine dupes...you have to fix everything on one list then up load it...if you have a new list it will over write the existing one....what????

Response from BigContacts of Big Contacts, LLC

Replied February 2010

David, Thank you for the feedback. We have some great news for you as there appears to be some confusion regarding the marketing module. You mentioned: ------------------------------------------------------------- "the marketing portion of Bigcontacts lacks I was under that impression when I sing up I can send out thank you cards, and email follow ups but I had to sign up for vertical response so I have to double enter contact info to do all that" ------------------------------------------------------------ We give you the ability to easily filter any group of contacts within BigContacts and have the list instantly populate for you in VerticalResponse so that you can schedule your email or postcard campaign. NO double entry of contact information needed at all. We would be happy to show you how this works in greater detail and encourage you to take advantage of our FREE best practice webinars to learn more. http://www.bigcontacts.com/best-practices-webinars-for-web-based-crm/

July 2017

Matthew from Rivertown Insurance Agency

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

This is the best cloud contact management software I have found to date.

Retention of business along with new business.

Pros

I really like the integrated email marketing campaigns. Very helpful in securing new business and staying in touch with clients

Cons

The mobile end of things could be improved. I'm on the go a lot and this function is important when out of the office.