Bigin by Zoho CRM

RATING:

4.7

(419)

About Bigin by Zoho CRM

Bigin by Zoho CRM is a pipeline-centric CRM that is built and priced for small businesses. Minimal by design and focused on greater ease-of-use, Bigin brings spreadsheets-like simplicity to CRM and allows anyone to get started in under 30 minutes without any prior training. With options to create multiple pipelines to manage different business processes, Bigin allows small businesses to streamline customer-centric operations more easily and manage their day-to-day activities better. Bigin also comes with built-in telephony and email, workflow automation, web forms, product tracker, customizable dashboards, and real-time notifications. Bigin integrates with popular third-party tools such as G Suite, Microsoft 365 (Formerly Office 365), Zapier, Zoho Desk, Zoho Cam...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Bigin by Zoho CRM Pricing

Bigin offers a 15-day free trial for new users, after which the software is available in 2 versions across 2 pricing tiers for each version. Pricing and functionality - outlined below - scales with the number of users. Free: Available to users for free Express: • Monthly - $9/user/month • Annually - $7/user/month Premier • Monthly - $15/user/month • Annually - $12/user/month

Starting price: 

$7.00 per month

Free trial: 

Available

Free version: 

Available

Bigin Deals
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Bigin by Zoho CRM Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Bigin by Zoho CRM

1 - 5 of 412 Reviews

Stephanie

2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed September 2023

Simple and designed to be powerful

User Profile

Radoslav

Verified reviewer

Wholesale, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2023

Easy and Powerful

It is an extremely satisfying experience.

PROS

Excellent features that are more than necessary for every SME. It has more than I imagined and I am now implementing new processes based on the capabilities. I am trying to master the automation in order to make it even more powerful and useful. The ease of use is just amazing!

CONS

Microsoft Office integration could be improved.

Reason for choosing Bigin by Zoho CRM

Leaner, faster and more templates to follow different processes.

Reasons for switching to Bigin by Zoho CRM

It was too complicated for me and my team and did not increase productivity.

Ivan

Information Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

We've launched our Agent Portal with Zoho Bigin

This integration not only optimizes our workflow but also enhances our capacity to assist patients effectively. Follow our journey as we continue to innovate in the medical tourism space.

PROS

We've launched our Agent Portal, a key development in Global Medical Trip's quest to streamline medical tourism. Our aim to recruit 100 agents demanded a cost-effective, efficient system for handling patient inquiries. Our platform of choice, Zoho, offered a solution that fit our needs perfectly: Zoho Bigin.

CONS

This tool seamlessly integrates with our CRM, providing a robust environment for agent operations. Within a day, we set up Zoho Bigin, enabling our first agents to connect to the platform and start processing patient requests. This quick setup underscores our commitment to providing fast, reliable medical tourism services.

Max

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed October 2023

They need to remove the ajax query function from the search bar and the search article bar

great

PROS

pretty much all you need on a crm.

CONS

Having ajax in a tool like that does give an excellent impression at first glance, not having to pop-up to a different window each time you do a search the sad part is this search bar function fails more than often to the extent I have to delete and start over or even as bad as refreshing the screen. I never put reviews but i will appreciate the team looking into this or at least having a button to switch from ajax to normal opening another window to load data.

Reason for choosing Bigin by Zoho CRM

simplicity

Reasons for switching to Bigin by Zoho CRM

multiuser interaction, price

Breanna

Computer Hardware, 51-200 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2024

Great CRM for smaller company with multiple brands

Bigin sales and integration team have been incredibly patient and helpful getting all our companies questioned answered making the decision to move to this new CRM a breeze.

PROS

Clean look and feel, easy to move data, setup and transferring from old system was painless.

CONS

The quote side of order management and deals is a separate cost

Reasons for switching to Bigin by Zoho CRM

Cost, and inability make sales pipeline work properly and effectively. The phone version was completely useless.