Dispatch Board
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)About BlueFolder
BlueFolder is a field service management solution for small to midsize businesses that helps users manage field jobs and crew across medical, manufacturing, property maintenance and IT industry. The cloud-based solution centralizes equipment, technician and customer management tasks, including dispatch and scheduling, service requests, billing and invoicing and reporting.
Technicians can access the system through BlueFolder Mobile and recieve automated email and text alerts. Integration with Google Maps helps crew members reach customer's place at the right time. Users can also create and track equipment records for each customer and schedule regular maintenance.
The Service Request feature automatically tracks each activity and changes made to ...
28 Reviews of BlueFolder
Average User Ratings
Overall
4.73 / 5 stars
Ease-of-use
5.0
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
April 2020
Carl from Tahoe Tech Group
Verified Reviewer
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
BlueFolder saved our company and allowed us to grow!
Additionally, BlueFolder's customer service was top-notch. Anytime we had a question, they had an immediate answer.
Pros
We were burdened with heavy software that required a million clicks to get the simplest things done. Then, we found BlueFolder. It gave us everything we needed to store customer information, schedule service tickets for our employees and most importantly, close tickets and get paid quickly. The software's simplicity allowed us to put our focus on growing the company.
Cons
We found no cons with the BlueFolder software.
Response from BlueFolder
Replied April 2020
Hi Carl, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Regards, The BlueFolder Team
June 2020
AMBER from Rockridge Fire Protection
Company Size: 2-10 employees
Industry: Construction
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
June 2020
Ease in service work operations
This program keeps my operations organized in an easy way. I am sure I don't even use half the features in which I would like to be able to learn more about the options to see if it will help my operation even more.
Pros
The flow of a work order, from quote, to executed work order an scheduling, to completion of work order with a signature feature, to batching work orders to Quickbooks
Cons
Lacking a Drag and Drop feature and project management
May 2020
Ken from Smart Installs zinc.
Company Size: 2-10 employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
May 2020
Integration
Overall Bluefolder has help our team keep organized and keep the lines of communication open.
Pros
That it integrated with QBO our accounting software.
Cons
That Bluefolder is not backwards compatible with QBO unless we want to spend more money developing it.
April 2020
Stephen from 1electric
Company Size: 11-50 employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
April 2020
Great Tool
I am very pleased with the overall experience with Bluefolder.
Pros
Bluefolder has been an essential tool to my service business. We use it to dispatch service techs, collect time, add material, generate work description, communicate drawings, track job progress and more.
Cons
We would like to customize the ticket number feature. We also would like to be able to create a private comment where the lead tech can not see it. Only the service manager.
Reasons for Choosing BlueFolder
Worked well at my last employer.
Response from BlueFolder
Replied April 2020
Thank you for your review of BlueFolder Stephen! We greatly appreciate the feedback and have passed along your recommendations to our product team for review. Thanks for being a valued customer! Sincerely, The BlueFolder Team
April 2017
Paula from REAL Elevator Solutions, Inc.
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2017
BLUEFOLDER WILL HELP YOU GROW YOUR BUSINESS
We have been using BlueFolder for five years to schedule and manage a very, busy elevator service department. Without BlueFolder we would not have been able to grow our company by 50%, It allows us to provide the type of information that the technicians need in the field to do their job and the home office to manage all of the customers and equipment. The System has a lot of ways to customize the information specific to your company's needs. Their customer support is extremely helpful and always accessible when needed. This was the single most effective decision we have every made and I highly recommend this system.
Pros
The ease of data entry. The ability to manage technician's in the field and provide them with the information to do their job. The ability to integrate with QuickBooks for billing. This system has enabled our company's department to grow by 50%...
Cons
Would love to be able to link multiple data sets for custom reports.
