Capsule
About Capsule
Awards and Recognition
Capsule Pricing
14-day free trial of any plan, no credit card required. | Free edition: up to 2 users, 50MB storage, and 250 contacts. | Starter plan: $18 per user per month with 10GB storage per user and up to 30,000 contacts. | Growth plan: $36 per user per month with 20GB storage per user and up to 60,000 contacts. | Advanced plan: $54 per user per month with 30GB storage per user and up to 120,000 contacts.
Starting price:
$18.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Capsule
1 - 5 of 148 Reviews
Ilia
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed February 2021
Pretty good.
Overall experience was positive. It's a solution that I recommend to people.
PROSWhat initially attracted us to this CRM was its cost effectiveness. I was impressed by how easy it was to deploy and run. The mobile app was pretty solid, easy to use and probably better or on par with some of the other (more expensive) CRM apps I've used. ~Capsule also had a decent project management function.
CONSI think we had some trouble when trying to connect to Mail Chimp. From memory it took a long time to get it right.
Vendor Response
Hi Ilia, Chloe here from Capsule. Thanks for taking the time to write a review. We're happy to hear that you found Capsule easy to deploy and are enjoying using the mobile app. If you ever need any help for example setting up integrations then don't hesitate to reach out to us at support@capsulecrm.com.
Replied February 2021
Sheron
Insurance, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Great Easy To Use Affordable CRM
I have been using Capsue since 2017 and to date I have had no issues with the software even it was updated.
PROSEasy to use. Price. Date Stamp. Search by name, keyword or phone number. You can up load documents to a specific contact. You can separate contacts using tags. Notes easy to edit. Beginner friendly. Generous Free account. It has an app that syncs perfectly with the online account.
CONSSo far the online has everything I need. I have no complaints. The app could add search by phone number. It would help when a client calls I could search the phone number and address them by name if they are found in my CRM the same way I do when working from my lap top from home
Reasons for switching to Capsule
Capsule had all of the features I was looking for without the price tag. I switched when I found myself favoring capsule over Quotit
Vendor Response
Hi Sheron, Chloe from Capsule here. Thanks for taking the time to write a review about Capsule. We're glad to hear you're finding Capsule easy to use and love its features. You might be happy to hear that you can search phone numbers in the app. You can find out more about that here: https://capsulecrm.com/support/mobile-apps/capsule-mobile-app/#how-to-use-contacts-in-the-mobile-app. Also, if you have an iPhone we do have CallerID in the app. The Caller ID feature will display your Contact's name so you'll never need to guess who is on the other end of the incoming call - you can find out more information about Caller ID here https://capsulecrm.com/support/mobile-apps/capsule-mobile-app/#caller-id. I hope that help you out.
Replied December 2020
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed September 2018
Features and Format Lacking, Good for the Basics
Overall, Capsule seems middle-of-the-road. It's been useful as a database to keep our pipeline and outreach organized at a base level but hasn't impressed beyond that.
PROSThe ability to export to Mailchimp has been very useful, it allows us to immediately update lists without having to go through multiple extra steps.
CONSCertain features I'm used to in a CRM are missing. The only way to correlate multiple organizations (as a subsidiary or similar case) is to make a note of it in the organization description and that doesn't link through. You're also unable to categorize a contact under multiple organizations, so you need to create a new person with the same name if you want to put them under more than one company. It would also be nice to have a better search and reporting function. The only things you can search for are the person, organization, case, and note content, so every other bit of information you'd like to search for and compile must be placed as a tag, which gets clunky and disorganized easily. There is some sales pipeline reporting, but the options are not as robust as other CRM systems I've used in the past.
Jonathan
Media Production, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2023
Easy to use, keeps my lead tracking process organised
It's positive - solves a problem, makes my life easier so it's a thumbs up from me.
PROSI love that it's easy to use, keeps my lead tracking process organised. No complicated features. I set reminders and track everyone I have contacted. I can access all features really easily and it just makes my sales and marketing manageable - without additional functions I won't use or need.
CONSWhen I import a CSV file - I need to format it slightly for it to identify all the columns - just an extra step which is a bit of a pain but not a biggy.
Reason for choosing Capsule
Does exactly what I want without the other stuff that make CSMs so more complicated and heavy
Vendor Response
Hi Jonathan, Thanks for taking the time to write a review- we really appreciate that. We're glad to hear that Capsule is keeping you organised and you're easily able to manage your sales and marketing using it. As for the import process are you having to change the format from ; to , separation? We're always looking at ways to improve this process and would love to hear more specific details. If you could email support@capsulecrm.com then our team can help you out.
Replied February 2023
Andy
Wholesale, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Good stuff
Love it
PROSWe really like the interface and how it is organised. Best feature is the gmail integration.
CONSIm hoping that we can connect a certain gmail contact and automatically have every new email/conversation feed into the same contact on capsule.
Reason for choosing Capsule
suited our needs best for now and also for future
Reasons for switching to Capsule
better product, much better interface and customer support
Vendor Response
Hi Andy, Chloe from Capsule here. Thanks for taking the time to write a review. We're happy to hear that you like the gmail integration and I'll be sure to pass on your feature request to the product team.
Replied February 2021