Lofty

RATING:

3.8

(86)

About Lofty

Lofty is a marketing and customer relationship management (CRM) suite designed for small and midsize real estate businesses. Chime provides team management features, lead and customer management and content management. Lofty sends automated alerts when a new lead is entered, and users can also configure automatic reply emails for new leads. Managers can use configurable assignment rules to automatically assign leads to specific agents. Email marketing campaigns can be set up for individual agents or an entire organization. Lofty's content management system provides configurable templates and color schemes for company websites. Website features can include live chat between agents and site visitors, a property search tool and blog comments. Visitor activity on the site...

Lofty Reviews

Overall Rating

3.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

4

Functionality

4

Most Helpful Reviews for Lofty

1 - 5 of 85 Reviews

Ali

Restaurants, 2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed November 2023

Chime An Organizational Necessity.

User Profile

Mary

Verified reviewer

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Serious Realtors' CRM

Works equally as well for single Realtors as Teams. Incorporates everything you need to works with clients including texting, emailing and calls inside the software. It's really a one-stop-shop for my real estate business.

PROS

Totally Realtor centric . If you have a team it has a Team Dashboard showing how many leads and how effectively they are being handled. Includes goals, easy to read analytics and property search for buyers and sellers. Chime also set up my website - now has a 'coming soon' feature for listings that is so easy to use. Great customer support, super responsive and helpful.

CONS

It's many amazing features means you have to learn the product, but Chime makes it much easier as there is a 'Show me how' instruction that walks you through whatever it is you're trying to do, step-by-step. Love it!

Ali

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

CHIME is the best CRM

Chime is an awesome CRM it beats out all the competitors with its integrations and consistent updates and improvements.

PROS

The lead management and system integrations are unmatched.

CONS

Chime tends to crash after every update. There is always a new glitch and support is not helpful.

Reasons for switching to Lofty

Integrations and utility was better at CHIME.

kim

Real Estate, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2024

Problematic Scam

PROS

Nothing. There has not been a single positive moment since signing up with LOFTY.COM

CONS

Lofty seems to be falling apart. Unfortunately, I signed up for lofty with the expectation that they will offer everything that the sales person told me they would. When I was not satisfied after the first couple of weeks it seemed to get worse. My expressing my dissatisfaction only led to them becoming less willing to help are evasive of my attempts to contact them for support. I never received a response from their support team despite multiple attempts to contact. The person who was supposed to be assigned to my account wasn't responding to media email but then started texting me through multiple different and random numbers. Finally, after asking for cancellation multiple times, I was threatened with the "you signed a one year contract that is legally binding" despite their inadequacies in making any effort to help me actually use the database. Unfortunately, lofty has required me to contact my attorney to move forward with a solution that doesn't include my dumping thousands of dollars into a system that doesn't work. I would highly recommend against this company.

Heather

Hospitality, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

User Friendliness

Im very impressed and chime is now widely accepted and I can use it with many other apps by link. Or seperate by routing vs card. I really am pleased and its now my primary.

PROS

Its a breeze. Anything you need to accomplish is right there and easy to find. No searching thru drop downs to find answers or functions. Its super secure, I had an app linked that was hacked. Chime was safe and had no attempt.

CONS

I was not sure it was real at first but I tried it out of necessity and did the download. I have no cons, its easy, secure and you can modify any and all notifications.

Reason for choosing Lofty

Chime is now widely accepted and the options for me as the user are simple, even now as they are becoming an industry powerhouse.