Once you have fully loaded your library it is quick and easy to layout system diagrams and proposals, much more accurate and timely documentation produced. It took a little while to refine our library of components, although now we can share that library with our dealers together with pricing (d3m pro version). During a project the clear collaboration between all stakeholders (sales, tech, install,client) runs much more smoothly as everything is so clearly laid out. After Sales Support is by far not such a headache, the project documentation can be pulled up online as long as you have a internet connection (or pre-download it if not) so fast resolution and customer perception of the company are second to none.

As this is a web based application, the internet connection to the server can be occasionally slow when loading larger files and library elements.

Very quick turnaround time for quotes and project proposals. It has saved us a ton of time compared to creating quotes and proposals in our original software program.

Easy to use interface with simple port connectors allows a designer to quickly design a proposal so the client can see all the required equipment and how it links together. Similarly, the same proposal can be given more detail for an installer or internal use. The technician can print-out the detailed view and take it to the job (or view it electronically on their laptop) so that there are no ambiguities in what cable is connected into what port. The database of parts allows the user to add in an inventory of commonly used components with associated costs. The customer service and support team is excellent!

Formatting options of both the project documents that D3M generates are limited. Page breaks can be inserted between items, but there is no preview of how the PDF document will look prior to generating the output. As such, time is required to print out a PDF document, open the PDF viewer, look through the entire proposal to see how it looks, and then go back into D3M to tweak the layout so that it hopefully looks better in the next iteration. Similarly, there are no formatting or line controls in the current quoting function of the software. All line items must be displayed (no conglomeration options exist), which limits the ability to store cost information and display single-line-items to the client. It currently does not allow you to edit how the quoted information is displayed, so font, sizes and layout options are fixed. Other than those options, it is a very useful piece of software.

System drawing.

Cloud base, easy to collaborate.

The icons and some features break at times, constant changes can be disruptive but are necessary.

D3M connects our team. Managers, technicians, engineers and IT can all collaborate together. Customer service has been fantastic and the new features are constantly being released.

I like that it is cloud based so that all of our team members can work together. We don't need to host or support any software. We don't lose older versions of flow charts or misplace them. Everything is in one centrally located system. It is also built for Resellers of two way radios. This is evident in the icons and the method in which you design the systems.

The proposal and documents features falls short. If it were a rich text editor like Google Docs, that would allow us to have more fluid proposals when responding to RFP. We still find ourselves exporting images and including with our proposals as opposed to writing the proposals directly in D3M

D3M allows us to dynamically and proactively plan, deploy and support our customer. At the same time, giving them access to a developing project, so that they can appreciate what is involved and see the way we are building their network for them.

We love the way that we cna dynamically build and visualise networks, easily amend them and see what the implications will be to their deployment.

The 'flexibility' within the report area could be better. More user customisation, different fonts, ability to add external elements to the documents would make it awesome.