overall experience is awesome. it can help your company grow in sales and marketing.

it is very usefull interms of organizing and gathering of information for marketing and sales.

need a lot of time to learn the product. it take sto much effort to create and organized

We are using this to replace the lead assignment rules in Salesforce. As I stated above the product is very VERY easy to use and maintain. Working with the vendor was also very helpful as they continue staying in touch with us after the product has been installed offering "personal" support with the dedicated rep that has been with us throughout the product installed.

The ease of use. This product is very easy to set up and maintain

There is not anything that I can think of that I would say I like "least" about this product

We use Decisions on Demand to Round Robin Opportunities to our Sales Team, and keep balanced service teams.

It is extremely easy to set up and use, and can be used with any fields.

I wish it could take over some of the workflow and process builder features rather than just an assignment tool

Our assumption buying the app was that it would be easy to use and adopted by business team leads. The reality is that it is far to complex for them. It became a platform tool which the technical dev and support team use which goes beyond salesforce typical record assignment design patterns. Because of this the per user pricing doesn't seem to align with the implementation of the product. The price is okay, but a per org pricing model would make more sense, as users in an organisations team rise and fall in small numbers and managing this user assignment is a pain for a technical teams tooling app.

Round Robin assignment Weighted Round Robin assignment Related/Child Object assignment Trigger or batch Development team open to conversation and customer informed development

Complex interface Technical workarounds New product features not matured

We were used to a round-robin product for cases that was offered by Salesforce Labs, but there was nothing on the market that could handle custom objects (and customized ownership) as well. DonD was on the app exchange, and after speaking with their tech support and a couple of Webex's to show what we wanted to happen, the initial setup was done and the users loved it. We just brought on another group of users and they are delighted at the functionality of DonD as well.

Ability to handle custom objects; ability to handle programmatic and dynamic ownership, incredible technical support, willingness to customize, super-easy rules engine

I really can't think of anything - it's been smooth sailing since implementation.

Made my life as an admin very easy and allowed me to be very creative and very detailed with our lead routing rules

Only tool that we found that assigned leads when they are created, not on a time delay (every 1 minute, every 5 minutes etc) Very simple to set up after you learn how. We sometimes make changes to our lead routing rules for 1 day due to a special project and then revert the next day. I get the changes implemented in 5 minutes AWESOME customer support. Very prompt and always ready with a solution even if it's not out of the box

I really don't have anything to mention here.

the support and ease of functionality - its a great tool

could be more dynamic but there are constant updates

I really like how the tool gives you examples and templates to modify according to your needs and its versatility. I like the thought that went into designing the templates. We had one specific request which Support was able to provide with in a shot period of time

Limited based on the number of users in the round robin. Licensingis based on the number of users in the list, instead of a standard fee

Flexibility of the tool to handle complex rules and territory assignment scenarios

UI is not conducive to editing large business policies, which is somewhat mitigated by exporting and modifying in Excel