Grasp
About Grasp
Grasp Pricing
Premium: €29 per user per month (+unlimited conversations). Enterprise: €44 per month per user (+first WhatsApp number for free). Custom: €59 per month per user (+multi brand).
Starting price:
€29.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Grasp
1 - 5 of 21 Reviews
Michel
Verified reviewer
Graphic Design
Used free trial
OVERALL RATING:
5
Reviewed October 2014
Great solution for small bussiness
As bussiness was growing, I was looking for a good customer management system, while piles of emails were giving me headaches. I came along Casengo wich is free for small bussiness (1 agent), but with all the features available! Emails, chat, twitter, faq.
PROSThis is realy a great system, for free for 1 agent and affordable when your bussiness will grow to more agents. Small problems are quickly answered and solved by their very friendly helpteam. Joppe, thanks for your help untill now!
RONALD
Telecommunications, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Casengo Review
So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media. Easy for real time, weekly and monthly reporting.
PROSIt helps to respond to customer queries on the whatsapp channel in real -time. It has the ability to synchronize all the posts, files(images, audio and videos) and these are used to understand the customer query and offer support. It's a good reporting tool for both the admin and user. You can also use it to extract reports, add users with different access rights.
CONSIt's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the device has to synchronize with the software The interface is a bit flooded thus making it hard to select posts and respond easily.
Abdul Hadi
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2022
Worst Customer Service
Bad. Find something else
PROSI only liked because i thought there was no other option. Apparently there a lot other better option with cheaper fee
CONSBad customer service in terms of charging the fee, and confusing invoicing system
Robert
Telecommunications, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Best Live Chat Software for the price!
Basic features for live chat. Might be lacking some features however not deal breaking.
PROSVery intuitive features when in chat and integrating it for your business. Mobile integration so very industry leading.
CONSLacks some features such as customer tracking and monitoring features such as recent activity and ability to pull up history for the customer.
Reason for choosing Grasp
No
Victoria
Telecommunications, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed March 2023
Grasp review
Customer service.Reporting on agent performanceImproved customer experience.
PROSGrasp is used to attend/respond to customer queries sent on the Brand Whatsapp number. We intergrated the app with our Whatsapp number making it easy to support on our customers by attending to all their interactions sent via Whatsapp. It's available 24/7 and this has improved our customer's experience.It has a reporting tool were you can see the agent's productivity.
CONSGrasp is very fine at the moment, there's nothing i dislike about it.