YourPorter saves so much time and it just works.

Automated Messaging is killer. Truly flexible in so many ways. For the price this is the only app where you can sms guests and your team.

Improved website templates and booking widget would seal the deal

It's good, not great! Not bad enough to switch.

Ease of calendar and monthly invoices, I like that it integrates with Turno and door locks. Auto messaging Works great with AirBnb amd Booking.

Functionality and Messaging on VRBO is horrible. It messed up my listings 3x and said I had way more beds (like 16 or 18 per property, when it only has 3-4, and said it only had 1 bathroom instead of 2-3). Customer service is a joke. Sometimes takes days to get a response. No live chat or calling features. Most of the time the first and usually second reply don't even answer/understand my question and then its a back and forth. It took so long to set up, as does any channel manager, so I'm dealing with it instead of swtiching.

I have been a ProHost on Guesty for Hosts (formerly known as YourPorter) for many years now and only after testing/comparing nearly every short term rental software on the market in excruciating depth. At that time back in 2019, this was truly the premier option for managing a handful of short term rental properties quickly, efficiently, and from any device. The Porter team felt small, but development was rapid and support responsive. Most/all of that changed with the acquisition and rebranding into Guesty for Hosts. Customer support responses are canned, generic, and generally careless. Significant bugs, including major ones that mess up pricing when used with industry standard smart pricing tools, break availability windows when toggling between options, and mandate force-quitting the iOS mobile app on every relaunch are persistent and unresolved months after being reported. While I still love the idea of mobile-first channel manager with the features and flexibility that Guesty for Hosts offers, the growing list of major bugs that cause me hours of troubleshooting and self-solving are growing old and I am beginning to start looking/testing other channel management tools that work more consistently and reliably, without costing an arm and a leg.

Automated messaging includes several features beyond the industry standard dynamic tags from customer reservations like if/then messaging criteria that can be used to create advanced guest upsells based on whether or not there are guests checking in before/after others, whether a guest has completed the integrated check-in form, and how many other reservation variables such as min/max guests, min/max stays, and days to check-in. Additionally, the mobile-first UX of the product makes managing on smartphone (almost) as easy as managing on desktop, with most/all features available on the go, even if things like messaging templates are largely unusable given tiny text entry fields and dated web-frame based UI. Lastly, integrated direct booking capability provides additional revenue opportunities for hosts with chops to register their own domain name and promote their own booking capabilities to avoid the 20-30% platform tax.

Ever since the Guesty acquisition customer support has gone off the rails: support inquiries are generally responses with canned/generic responses, new features are nonexistent, and longstanding bugs in the software (like the one that can't unblock availability in your calendar if/when you change the availability window) will cost hosts who use the product real dollars. Additionally, the dated mobile interface, while undoubtedly innovative back in its day used a dated, cross-platform technology that's largely just embedding sliding webpage frames inside of a local mobile app. This has led to the need for me to force-quit the iOS map nearly *every single time it's launched* in order to even view/access the calendar on an iPhone.

Great, easy to use, easy to set up and reliable.

I love the calendar integration and automated messaging, it just makes the management seamless.

Price Optimizer hasn't been working for me, the prices are too high compared to other local rentals and thus my place hasn't been booking.