ICE Click-to-Chat
About ICE Click-to-Chat
ICE Click-to-Chat Pricing
Click to Chat price is based on different plans.
Starting price:
$45.00 one time
Free trial:
Available
Free version:
Available
Most Helpful Reviews for ICE Click-to-Chat
1 - 5 of 15 Reviews
Shabbir
Verified reviewer
Hospital & Health Care, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2018
Great product at a great price
Ability to review detailed reports on where the chats get initiated, reason for chats, and detailed transcript for further data analysis.
PROSEase of use and most of the functions work really well. It is easy to configure, and customizable based on our need
CONSThere are some features like dynamic dispositions that is still not available but it is not a deal breaker
Anonymous
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Overall great experience with a great product.
Better understanding of our customer base
PROSThe ease of use and the team of people to help and support us, the software easily integrated into our existing website. The reporting suite and the automatic email of every chat transcript let me keep an eye on every customer service interaction.
CONSThat we didn't have more customers use it, unfortunately our customer base did not have a lot of questions during their website sessions so we did not get a lot of chats.
Marie
Telecommunications, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed March 2019
ICE Chat Review
So far I haven't had any issues.
PROSIts easy to navigate. It is still new for me so I haven't had to do to much to get it down so far.
CONSI would like to offer making claims for the customer online. I am not sure if that's a software issue or our security.
Carolyn
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Great platform that has helped with our continued growth!
1. The ease of use for changing agents, skills, etc. 2. When I do have an issue, the ICE team provides updates and a quick response 3. Functionality of the system 4. Updates from the team when they are making changes, having outages, etc.
CONSI find the system to be somewhat limited on specific reports. Also, it seems like not all data is always available as to where the customer is from, IP address, etc. This helps us when pulling historical, analytical information.
Howard
Consumer Goods, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Ice is nice
The staff has been great. Professional. Attentive. Sensitive to the clients needs
PROSThe versatility of dashboard. Reporting capabilities are terrific
CONSLittle tricky in creating a few reports but minor