IncognitoDesk
About IncognitoDesk
IncognitoDesk Pricing
SOLO package starts at $15/month which offers 2 agents, 10 channels, unlimited conversations, 1 year of conversation history. TEAM package starts at $100/month and offers 7 agents, 10 channels, unlimited contact and conversations and 1 year of conversation history. The BUSINESS package starts at $500/month and offers 20 agents, unlimited channels, contacts and conversations as well as configurable data retention. Multiple channels can be added to every packages. Free 14-day trial available.
Starting price:
$15.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for IncognitoDesk
1 - 10 of 10 Reviews
Pierre Henri
Verified reviewer
Health, Wellness and Fitness, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
IncognitoDesk HAS it. How to work with best tools ?!
We had to build it together, as first customers on this kind of project. It was the first time in Quebec someone tried to work on this health issue with SMS and a non-profit org. So it was a challenge for both of us : understanding the exact need, keep in minde safety of information, confidentiality, with sensitive approach for people in need. Can we help people in need with a technology not being like robots and operators ? Can we bring them to decreased barriers to access help they need, by our system ? Yes we could, and yes we need. Thanks again. We did something there ! ;)
PROSIt was very easy to operate the system with IncognitoDesk. Thanks to them, we were able to create the FIRST SMS ANONYMOUS STI service in Quebec in this kind of system. Easy to use, easy to set up, we were able to work together to build it, step by step.
CONSAs outreach workers and non-profit workers, this kind of technicity wasn't our most valuable skills. So an easy-to-use system was very appropriate to keep it usefull in a long-term perspectiv.
Reason for choosing IncognitoDesk
I knew IncognitoDesk [SENSITIVE CONTENT HIDDEN] is a valuable person and professionnal, always working in the best interest of his clients, and trying to find solutions. He knew he worked with non-profit organization and budget, but he treated us like any other client and work field. I higly recommand IncognitoDesk as partner and friend.
Ludovick
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Très bonne plateforme
Ce service nous permet d'aider et de soutenir les personnes qui peuvent obtenir du soutien de manière anonyme. Ce service nous permet aussi de rejoindre une population plus grande et que nous n'aurions pas rejoint autrement. Enfin, cela nous permet de s'adapter aux nouvelles réalités technologiques qui composent notre quotidien.
PROSCette plateforme est simple d'utilisation, efficace, rapide et utile ! L'aspect anonyme est génial pour protéger et respecter la confidentialité des personnes qui nous contactent. C'est un super service !
CONSParfois, nous recevons un message entier sous forme de messages qui sont séparés en phrases. La personne nous envoie un paragraphe et nous recevons 6-7 messages qui contiennent une seule phrase. Cela peut complexifier la lecture par moment. Il n'y a pas de compatibilité avec Whatsapp pour le moment.
Martin
Non-Profit Organization Management, 2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2020
Finally some smooth user anonymity
The fact that the servers are in Canada is reassuring and the anonymity of users' identities is what I love most and find very useful about this software. The Help and Documentation section has also a clean design, is useful and clear to use and understand when initially starting out with the platform.
CONSWondering if an integration with the chatbot could be possible, so that agents would only use one platform
Patrick
Individual & Family Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2020
Logiciel simple et efficace
Le logiciel est très simple d'utilisation et fonctionne tel qu'annoncé. L'interface est simple et familière à l'utilisation. Le logiciel peut être utilisé par une équipe en simultané. Le coût du logiciel est très abordable Offre aux utilisateur l'anonymat
CONSLa logiciel est sur une plateforme web ce qui est moins attrayant pour la notification des messages
Reason for choosing IncognitoDesk
Pour son faible côut, sa bonne fonctionnalité et le fait qu'il était utiliser par d'autres partenaires.
Marie
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
GOod product
I think this software is really easy to use and anonymous wich is really important for our organization
CONSWe can't use it with What's App but we could need to add this option
Vendor Response
You can now integrate with WhatsApp. For instructions on how to do so, please follow these instructions: https://www.incognitodesk.com/en/documentation/whatsapp-twilio-messaging/
Replied July 2022
Alexandre
Non-Profit Organization Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
A review
I like that it is easy to use and that you can have a good acces froms your phone.
CONSThe number of characters that can be sent in one go (no more than approx. 500) can really limit the way you answer. The interface is a little drad.
Vendor Response
Thank you for your feedback. The limitation on the outgoing message size is actually of 1600 characters. We limited the size on SMS/Text to avoid sending replies that will become difficult to read on a smartphone. That being said, don't hesitate to reach out to our team if you would like that limit to be increased.
Replied December 2019
Samuel
Non-Profit Organization Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Rétroaction
Nous avons mis sur pied un nouveau service de messagerie-texte anonyme sur la sexualité grâce à ce nouveau logiciel. Jusqu'à maintenant, cette nouvelle initiative répond à un besoin. Nous espérons que ce service fonctionne à long terme.
PROSJe trouve que le logiciel est facile d'utilisation. L'interface est claire, simple et efficace.
CONSJe ne reçoit pas toujours les notifications de réception d'un message lorsque que je ne suis pas connecté, même si cette option est cochée. Votre questionnaire de sondage est en anglais...
Paméla
Civic & Social Organization, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Application facile à utiliser
De manière générale, l'application est facile d'utilisation et est très pratique pour l'usage que nous en faisons. Il est plus facile de rejoindre les gens grâce aux messages textes et c'est ce que nous permet l'application.
PROSLe principe de l'application (pouvoir communiquer par message texte de manière anonyme et ce, au moyen de l'ordinateur), la facilité d'utilisation de l'application et la possibilité de rejoindre facilement une personne lorsqu'il y a un problème avec l'application.
CONSIl est arrivé 2-3 fois que l'application bogue en cours d'utilisation. Mon message a donc été envoyé plusieurs fois et si je me mets à la place de la personne qui reçoit le message en double, il est possible que je ne prenne pas la peine de répondre.
Vendor Response
Merci beaucoup, Pamela, de votre avis sur IncognitoDesk. Pour le probleme que vous avez eu lors de l'envoie de message nous avons une correction qui sera deployee sur la plateforme ce lundi. Cette inquietude sera donc chose du passe. Merci encore!
Replied December 2019
Annie
Non-Profit Organization Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2020
Bras Outaouais sex'info
Facilité d'accès c'est ce que je préfère
CONSIl serait bien d'avoir une application cellulaire
Léa
Individual & Family Services, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed January 2020
De l'Utile à l'Agréable
L'anonymat des utilisteur.trice.s permet aux personnes d'avoir plus confiance.
CONSQuelques "bugs" se glissent parfois, l'envoi d'un message à plusieurs reprises par exemple.