Intermedia Contact Center
Overview
About Intermedia Contact Center
80% of customers believe they’re delivering a great customer experience, but only 8% of customers agree. Businesses like yours need better visibility to determine the quality of their customer interactions and the right tools to make it even better.
Intermedia Contact Center helps you deliver on everything that defines a great customer experience:
Quick Access to Assistance with Intelligent Call Routing and Self-Service Tools – Get customers the answers they need fast by routing them to the right employee. Give your employees relief while helping your customers resolve inquiries themselves using interactive voice and web chat response tools.
Greater Availability and Convenience with Omni-Channel Support – Effortlessly engage customers how they want using voice, chat,...
Intermedia Contact Center Pricing
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Intermedia Contact Center
1 Review
Anonymous
2-10 employees
Used more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2020
it mostly works
sometimes you have to beat on it a little, because the installation options are not always clear. you can get it to work eventually, and after that, you're in pretty good shape.
PROSit works reasonably well, after you beat it into submission. other than that, it behaves pretty well.
CONSthe installation can be amusing at times. sometimes what you think you are installing, or the way you are installing it, is not always what you get.