KMS Lighthouse is a cloud-based sales and contact center knowledge management solution designed for small and midsize businesses. It helps customer representatives to handle customer calls by providing access to relevant information. It caters to different industries such as telecom, banking, e-commerce, automotive and more.
KMS Lighthouse offers a knowledge database that can be accessed by representatives while they are handling customer queries. It uses language search technologies to help representatives to search queries and find answers in the language of their choice. The solution also assists in comparison of products with competitors offerings so that customers can analyse the required product and service.
KMS Lighthouse integrates with a third-party customer relationship management (CRM) system. It also features Lighthouse Touch, that helps users access data from mobile devices. The solution also offers reports and dashboards to analyze customer trends so organizations can make informed decisions regarding customer handling procedures.
Meital from DHL EXPRESS IL
Employees number: 501-1,000 employees
fast response in the calling center to clients
search like Google, easily and intuitively
the system UI is user-friendly, and the design is branded to our company satisfaction
the user graphic interface is not that flexible,
i don't have any other issues to tell, the system is ok
Pallas Ravae from TTEC
Customizable interfaces, templates that allow for quick content development, instant answers, direct access to the Lighthouse technology team that is responsive and knowledgeable.
When we started broadening our search for content management systems and came upon Lighthouse I was impressed by the number of features I had never seen before.
- Streamline feedback functionality
- Instant answer: which can be public facing for self-service as well as internal
- Multiple landing pages based on permissions
- Completely customizable landing pages
- Robust answer trees
- Clean comparison charts
- Content templates
All of the items above are very easy to use. By creating a clear strategy prior to loading in your content you can leverage the templates to make finding content easy and fast.
The ability to customize landing pages is essential for my company. Our clients demand a very high level of design and my developers can do basically anything within this platform to satisfy this.
One of the most exciting features of Lighthouse is the answer trees. In other platforms I have used we have had to set these up manually, esentially just linking within a document to other documents. It's been time-consuming, tedious, and very difficult to edit once built. Lighthouse changed all that, the answer trees are build in a dynamic way so you can branch the paths, add new ones, link externally, and even create instant answers from parts of the tree. Dare I say they are even fun to make, is that too nerdy?
When implementation is approached strategically to utilize all of the features above Lighthouse makes everyone's job easier.
From an administration perspective, there is a significant learning curve in regards to setting up permissions. Which is a good and bad thing. Lighthouse's permissioning is very flexible and advanced which allows companies to do almost anything they can dream up in regards to access. However, this flexibility also makes it complex. But once you get the hang of it, it makes sense. I recommend assigning two or three people within a company to become the experts and administrators of the permissions.
Matan from Yes TV company
The options about the review and the option to send it to the content management.
The system allows me to stay updated from the management and that makes the work easier.
The search engine sometimes is very complicated and you need to change the key word to find a more suitable result, but if you chose the right options in the search engine, it works very well.
vered from D.B.S
Intuitive and easy system to operate
easy to use
Adjust the templates to the user
update information easily to customer and Editor
The search engine in our existing find documents who doesn't belong to the search
Data analysis reports are not detailed
Gilad from bank jerusalem
easy to use, enables knowledge management across the board.
makes it easier to keep all workers on the same professional level.
a little more flexibility in pattern design and options available for items and patterns.
search engine could use a little work.
Tanya from ISROTEL
Employees number: 1,001-5,000 employees
From the perspective of Content editor - the HTML.
The Support portal - The previous way - sending by email, It was easier
The various functions it allows- Connecting to different sites, Lots of item types, The system is fast.
and the most important - Search model (Like Google serch)