Knowmax
About Knowmax
Most Helpful Reviews for Knowmax
1 - 6 of 6 Reviews
Amal
Consumer Services, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Knowmax
· Authors found it easy to build and maintain the decision trees. · Users found it to be navigation-friendly – required information was present in a single page making the decision tree easy to comprehend. · Real time analytics present · Enhancement requests were proactively taken up by Kochartech tech team. The team rolled out the same in a couple of days and we were able to use the same on the product during the trial period. The manner in which the enhancements were rolled out – lesser TAT, efficiency & quality - made us confident of their team’s capabilities.
CONSNot applicable. Features we were looking at were available in Knowmax.
Zoe
Financial Services, 1,001-5,000 employees
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Feedback
Extremely helpful, quick to reply, professional
PROSthis is clearly a great addition to our outsource team who have already seen massive improvements in AHT and QA scores.
CONSI think there needs to be a quality team that can check for the clients language. Some key words are missing from our trees that change the meaning.
Reason for choosing Knowmax
offered more support
Tanaya
Consumer Services, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed September 2023
Knowmax Review- Tata Digital Limited
Ease of useNo limit on content additionAgility to use as per use
CONSWould like it more if it had more features than a Knowledge bass
Marvel
Telecommunications, 1,001-5,000 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Seemless and intuitive
The tool enables easy and efficient customer service. The platform is very customizable due to the self curation feature
PROSSeemless and intuitive integration into native systems.
CONSNothing comes to mind. Perhaps adding more intelligent next best action features as they are developed
Rohan
Design, 51-200 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2019
Intuitive Product with flexibility and great User Experience
Great User Experience Easy to understand New age design Amazing features
CONSA perfect SaaS enabled product. Should be open for users to login and start using.
Joseph
Cosmetics, 201-500 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Review
There has always been the pro activeness to help by the representatives
PROSIt is a very user friendly software and the knowledge enhancement is a very interesting feature
CONSThe cost is very high for a start-up business.