mHelpDesk Software


 

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting.

mHelpDesk has multiple features to support a field service-oriented business, including integration with both QuickBooks Online and QuickBooks Desktop for accounting. It also offers an offline mode, which allows technicians to continue using the mobile app in areas without internet or cell reception.

Since it’s entirely cloud-based, mHelpDesk is accessible on any mobile device with internet access. This allows field techs to access all the necessary information about a job right from their mobile device. mHelpDesk also provides visibility into staff schedules, helping to dispatch and alert field employees.

Estimates and invoices are customizable, allowing organizations to create templates that make sense for their business and customers. The system also integrates with any unique company website, providing functional widgets, forms and login boxes.

 

mHelpDesk - Dashboard
 
  • mHelpDesk - Dashboard
    Dashboard
  • mHelpDesk - Job management
    Job management
  • mHelpDesk - Scheduling
    Scheduling
  • mHelpDesk - Staff notifications
    Staff notifications
  • mHelpDesk - Integrated payment processing
    Integrated payment processing
  • mHelpDesk - QuickBooks sync
    QuickBooks sync
Supported Operating System(s):
Web browser (OS agnostic)

704 Reviews of mHelpDesk

 

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Software Advice Reviews (366)
More Reviews (338)

Showing 1-20 of 366

Paul from Arrowseal, LLC
Specialty: Energy
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Wrote a better review one year ago

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

In 2017 I wrote a review stating this was the best software I have ever used for this purpose, and I have used three others. This is no longer the case. I would not recommend this program to a small contracting business such as ours, and that is a damn shame. What a waste.

Pros

I like Being able to track an estimate, to a job, to an invoice. It Interfaces OK with quickbooks.

Cons

Over the past year many changes have been made to this program that, for our business, have made the program worse. The added features which make it harder to operate also make it more sluggish. It times out a lot and I find myself doing the same tasks two or three times. I have provided this feedback as well as more detailed feedback on each of the changes they've made, and I never hear back. No one cares.

So those two main things: Making it worse, and not caring about the feedback that it's worse.

Customer service was SO IMPRESSIVE a year ago, I would be blown away by the incredible service I received on the phone or through web chat. That has also degraded in a BIG way. I would say that the last few major IT issues remain unresolved.

Review Source
 
 

Marvin from Roofing
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Too expensive and with little customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is a decent application so far. I know that they can improve and get better with more time.

Pros

Great for creating work orders and invoices. There is a 50/50 chance of a customer support agent that is knowledgeable. WIll walk you through step by step to get things done. Thave a free demo for you to try out before you buy.

Cons

Their website says fast and easy and powerful. Wish it could all be true. There are just too many bugs with this software. The repair time is too slow or it's not properly done. Not compatible with all other applications like QuickBooks. The customer support team that they have don't really know what is going on. Or they pretend either way most of the fixes you can find yourself by doing a search on the web.

Review Source
 
 

H Kent from Due Process International, LLC
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Good lead tracking software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Simple to use lead tracking software, this was used in connection with Homeadvisors and it was a good way to track their leads

Cons

Very limited as a CRM and the customer support seemed very limited, really useful only to track leads until time of contract.

Review Source
 
 

Chela from Spectrum Electric Inc.
Specialty: Accounting
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Great and easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The reason why we went forward into buying this is because of it's simplicity and how helpful it's been. I had previously used one on another company and loved it so went ahead and got it for ours!

Cons

Up till this moment we have not come across any bad things we can really mention as we have had great service!

Review Source
 
 

Kirstin from Jon's Heating Inc
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Worst Decision we made!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We expected so much more from mHelpDesk based on the initial customer service experience. The number of issues once we were using the software were unacceptable and our overall impression of mHelpDesk quickly went from "We love this!" to "The WORST DECISION we made!!"

Pros

We really liked the capability our technician's had to invoice in the field and collect payment. Our customers also liked the ability to pay at the time of service or via the link provided by emailed invoices.

Cons

Google Calendar sync completely rearranged ALL of our scheduled appointments and created some very unhappy, long-time customers. App for field employees had poor functionality. After multiple attempts to get help for the calendar issue, they just quit trying. Transfer of information between mHelpDesk and Quickbooks made a complete mess of our customer lists and files, taking nearly 6 weeks to repair all the damage caused.

Review Source
 
 

Grace from DMCI Homes
Specialty: Construction
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

mHelpDesk best recommend!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I use this on my desktop I love this software because of the smooth of the apps. I can easy explain to my team how the apps work. great for big and small business.

Cons

For the cons of this application are nothing. Why ? because its perform good and very smooth on my end. easily best recommend.

Review Source
 
 

Joyce from The Ascott Limited
Specialty: Hospitality / Travel
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

“mhelp for starting”

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use software , it can track easily the said inventories and make your work convenient ..

Cons

A little bit disappointed for the customer service , no one answering , so many calls but fortunately as my patience They already picked it up.

Review Source
 
 

Hanzel from DMCI Homes
Specialty: Construction
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

mHelpDesk . Professional Estimates

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ability to seamlessly have communication between office and the field, excellent feature. Our business efficiency from sales to our engineers has improved immensely. mHelpDesk grows with you and offers excellent customer service. Highly recommended.

Cons

The company found no associated issues with this application and is a great addition to our business. Employees appreciate the job information and mapping.

Review Source
 
 

Mark from Real Estate
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Estimates

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thanks

Pros

The ability to do estimates and invoices in one place

Cons

Its expensive

Review Source
 
 

Fraser from Ideagen PLC
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

An excellent customer management solution

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

- the customer support are very knowledgeable and easy to communicate with
- the user experience of the app is very intuitive

Cons

- occasional bugs crop up, but the support team are always on hand to offer a solution so for that reason this is a minor con at best

Review Source
 
 

Abbe from Megaworld
Specialty: Construction
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

mHelpDesk, Big Help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's a great app with good Internet service. Cloud based and very effective, works flawlessly, so ignore the negatives and enjoy this application which is easy to use and manage.

Cons

No cons worth noting from my experience, just make sure you have good Internet connection. Support for this app is excellent.

Review Source
 
 

Jeremy from DMCI
Specialty: Construction
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

mHelpDesk is your HelpDesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is a cloud based service and needs good cell phone service, it works very good and highly recommend it for your purposes.

Cons

No cons to report as this application works fine, don't read the negatives just try it, won't disappoint.

Review Source
 
 

Michael from Carl Zeiss Philippines Pte. Ltd
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Review of mHelpDesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use, convenient and manageable. It helps a lot in scheduling, worth of investing to a good partner in your business.

Cons

none. although this is pricey but it works well in managing your workflow.

Review Source
 
 

Ronan from EEI Corporation
Specialty: Construction
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Good communication for mHelpDesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is Awesome app gets done what I need. good communication and follow ups to make sure we had the issue fixed very fast. It sure help a lot with the appointment. features and command are great.

Cons

Best recommended to used and also to buy premium account not just the free version.Your money is worth it

Review Source
 
 

Marty from DMCI HOMES
Specialty: Construction
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Very quick and good job for the mHelpDesk!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The group have been great to work with when we have a address or issue to make beyond any doubt things are included to create our tickets and providing solution's way better. exceptionally fast and great work for this app. love it!

Cons

The time I download this exceptionally bother to me since since I can't open, but I take note that The issue is on my conclusion. There are still a few specialized glitches, but the great here the back staff is continuously speedy to resolve any issues that emerge. which is one the most excellent Im looking for.

Review Source
 
 

Warren from DMCI HOMES
Specialty: Construction
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Very quick and good job for the mHelpDesk!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The team have been great to work with when we have a question or need to make sure items are added to make our tickets and invoices better. very quick and good job for this app.

Cons

the time I download this very hassle to me because I can't open, but I notice that the problem is on my end. My WiFi is not working very well, I like this app for now very good for the team.

Review Source
 
 

Regan from Dusit Thani Manila Hotel
Specialty: Hospitality / Travel
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

“Helpful from the word itself”

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software has an easy way to use. We can quickly search several information and it has a fairly easy navigation program.

Cons

A little bit pricely and somehow you need to be assisted to this software for more information.

Review Source
 
 

catherine from Landmark Services Group. Inc
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

love all the options you have to customize to your business needs.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The ability to customize your invoices, having a support team always available to assist you will any issues that come up, and the software is easy enough to teach your team how to use.

Cons

Setting up reoccurring contracts. I would like to see that the job & invoice is a new invoice with a new job, not the old invoice & job come up the next scheduled visit.

Review Source
 
 

Lance from PCPPI
Specialty: Food / Beverage
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

mHelpDesk Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Customizable software! it helps me to view my template without a hassle and it organizes the customer's inquiries.

Cons

Great customer support is a very good point about this software and for that, I don't have any problem at all.

Review Source
 
 

Cherith from Pru Life U.K.
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

Helpful! Automation at it's finest

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

With mHelpdesk everything is just a click in the computer. From our whole team, thank you for a job well done mHelpdesk! You've always deliver what is expected from your service.

Pros

My business partners love how this software helps us manage our business well. From setting up our desktop to acquiring the mobile application, it is as easy a a breeze. We can work offline using the tool which is amazing since most of the time, we are out of the office and wifi signal or cell signal it out of hand. Basically, with mHelpdesk we can do everything!

Cons

There is a sudden lag on the application and the free trial days are way too short. I hope they extend it to atleast 30 days, it would have been better.

Review Source
 
 
 
Showing 1-20 of 338

Randall from Clean Air Environmental Services
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'm happy with mHelpDesk overall.

Pros

Its easy to use and customer support is great.

Cons

I feel you should be able to add staff without an extra fee.

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: December 2018

December 2018

 

Thank you so much for the review, Randall! We appreciate your sharing your thoughts on the product and support. Thank you for allowing us to support your business...

 

Lucinda from Clean House Cincinnati
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Yet another solution that doesn't really solve anything

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Not sure why anyone would pay for a solution that doesn't display the schedule properly.

Pros

Easy to sign up for the free trial and to create users.

Cons

I hated the layout of the schedule. I have 11 employees with individual schedules, I needed to see each one in a grid layout, not all on top of each other will-nilly so I couldn't tell who had what openings which days. If I wanted to look at a schedule like that I'd have stuck with multiple google calendars. That was a nightmare.

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: November 2018

November 2018

 

Hi Lucinda--thank you for your feedback. I'm sorry that our schedule wasn't a good fit for your needs and appreciate your letting us know! We'll get this to our product team. Best of luck going forward!

 


November 2018

November 2018

Service Management Success

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

You can easily customize mhelpdesk. The scheduling and invoicing portion is simple.

Cons

The app is a little expensive. However, the functionality makes up for the price.

Review Source: Capterra
 

Dhawn from Organized For Productivity
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Incredible Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Very impressed with the customer service I just received! CSR is a fantastic representative for mHelpDesk. They are a responsive company that wants to ensure they address the problem you are trying to solve rather than just sell you software!

Cons

Multi-location inventory is not available yet, BUT it is being added as a result of customer requests.

Review Source: Capterra
 

Joshua from Sundt Construction
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

More features then you'll even likely use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

mHelpDesk is extremely comprehensive, and offers everything you could ask for and more. Keeping track of both projects and dispatching technicians in an efficient and effective manner is crucial for any support shop. mHelpDesk makes tracking inventory, managing contracts, reviewing and revising schedules, and clear and concise workflows a simple and pain free process. The mobile features are also incredibly robust, and allows for technicians and managers to efficiently coordinate from wherever they are.

Cons

Initially there were some roll out issues for my client, but those are expected and were minimal. mHelpDesk support was extremely responsive.

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: November 2018

November 2018

 

Thank you so much for the feedback Joshua! We appreciate it.

 

Juan from Best Auto Group Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Easy as ABC

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The simplicity, cloud based, overall a really good product

Cons

Cant really think of one. It has been a while since I used it

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: October 2018

October 2018

 

Thanks so much for your feedback Juan!

 

Martin from RNC Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Home Advisers

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

The help desk was very fast and helpful, even to a non tech savey person like myself asking "dumb" questions.

Pros

I like the easy to navigate format...everything seems pretty upfront and basic.

Cons

I havent had the chance to fully use this software yet to find any annoy or rough spots.

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: October 2018

October 2018

 

Thanks so much for sharing your experience Martin! We're grateful to have you on board.

 

Skyler from PGS Auto Glass
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Great Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

extremely great!

Pros

Ease of use and instant chat support. The whole team at mHelpDesk are beyond polite and helpful.

Cons

still trying to think of what lack, nothing bad

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: October 2018

October 2018

 

Thanks Skyler--we love hearing this! Please let us know if there is anything we can do to help you or your business.

 

Linda from Brain Power Wellness
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Satisfied User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has been very positive from the first phone call to get information about them. The team was supportive and willing to work with us. The onboarding team helped directly to get us up and running and then the regular support team took over. Positive experience overall

Pros

I work for a small wellness company who wanted to expand and needed to automate. We decided on mHelpDesk. The monthly cost is well worth it. Users are very satisfied with the ease of use and link to google calendar. As an Admin I have run across a few items that would be nice to have but are not show stoppers. The Support Team is extremely responsive and willing to help, they even made videos for me to show how something was done and I can refer back to.

Cons

Minor limitations that require modifications to process / approach. Ability to load custom fields, linking custom fields to templates, viewing customer attached files in the Mobile App and putting identifying information to the Customer & Contacts.

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: October 2018

October 2018

 

Thank you so much for sharing your experience Linda! We've loved working with you and Brain Power Wellness, and look forward to supporting your business.

 


September 2018

September 2018

Our Personal HelpDesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We LOVE how MHelpDesk can take almost unlimited customization to taylor to what each user needs. In addition, they welcome user feedback to make their product better. That's a welcome change from many other software developers who don't want to be bothered with how their software feels or looks to those who actually use it day in and day out.

Cons

We found some performance issues. However, that seems to have been solved with the newest updates. There's not much we have to say negative about it. We think it's great!

Review Source: Capterra
 


September 2018

September 2018

mHelpDesk is no Help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Dishonest, unhelpful and poor quality product

Pros

Was not functional long enough to determine what i may have liked.

Cons

Customer Service/Business Practices, program did not perform as promised and often didn't work.

Review Source: Capterra
 

Kevin from R & S Heating and Sheet Metal, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been very pleased with the customer service we have received with mHelpDesk. The people seem to be the biggest asset the company has because we have been able to contact them constantly and they are very polite and resolve out issues whether it be over the phone or over chat.

Pros

The customer service is top notch. Everyone is very kind and respectful and more importantly are very good at providing feedback. The app is great. We had a few issues with the information transferring into quick books the way we prefer but overall is doing everything we needed it to.

Cons

I really wish the phone numbers were able to move to google calendar. That is the biggest pitfall of this software. Also the customer information doesn't translate super well with quickbooks.

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: September 2018

September 2018

 

Thank you for taking the time to share this feedback Kevin! We really appreciate it, and are happy to get able to support R&S.

 

Justin from Victory Hot Water and Gas LLC
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer support was fantastic , above and beyond

Cons

Difficult to make changes to account online

Review Source: Capterra
 

Brian from Stuller Power Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

MHELPDESK is the opposite of help.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Lot's of salesmen talk, they won't tell you their software has trouble with Apple products, and even using a different browser didn't help. NONE of the features we liked we could use. We were with MHELPDESK for 5 MONTHS and never got launched because none of our problems were fixed. We were then told that refunding a service that doesn't work is a "courtesy."

They lie, they have tons of "work arounds" and no solutions. We've lost months of man hours, and we don't know yet how much customer information we lost.

RUN!!!!!!!

Pros

The automatic call ahead feature for our techs on the way to jobs

Cons

That feature didn't work, because the app is crap. It won't even turn horizontal so you can use a keyboard! Pictures do no upload, information is not saved, and the only solution we were given was to switch to Chrome. Which did not work.

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: September 2018

September 2018

 

Thank you for this feedback Brian--as you can imagine, it's hard to read. We're deeply sorry for the challenges you had using mHelpDesk. It's not how we would like for any of our customers to feel. We'll be taking this feedback directly to our product and customer support team so we can work on doing better in the future. Thank you again for taking the time to let us know.

 

John from GSK
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2018

August 2018

This service management platform helps you to schedule and organize tasks and generate invoices.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The application provides free training to help you use the application well. Supports the different workflows, be it scheduled or unscheduled. The application ensures great customer service. For every work order, you will be able to generate relevant estimates and invoices. The best feature is that you can manage all your employees and work orders in one place. It has a robust searchability feature. You can easily customize the templates. It helps you track work orders and update them. You can add notes and comments, which will be seen by respective team members. By a click you can send all your data to QuickBooks, eliminating data entry. You can work by enabling the offline mode any time you lose internet connection.

Cons

We can’t add multiple administrators in to the platform which is a a very bad drawback. Mobile tracking lacks accuracy.

Review Source: GetApp
 

Kathryn from Hamptons Tennis Company
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Terrible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It tortured us for 2 years!

Pros

At this point NONE, it is overly complicated, inflexible and often doesn't even work as it should! They do not respond in a timely manner. 2 years ago before the company was bought out they were better, they at least tried to help although the program was still glitchy then too!

Cons

It is full of fatal glitches which render the program useless!!! The tech staff are polite but completely not knowledgable and so unhelpful. The phone app would not display our workers jobs, it has been 10 days and the issue remains unfixed!

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: August 2018

August 2018

 

Hi Kathryn,
This feedback is very difficult to read, but we appreciate your taking the time to send it. Clearly we value you as a long time customer and would like the opportunity to see if we can resolve the issues you've experienced. We'll be reaching out today to see if there's anything that we can do. Thank you, and we sincerely apologize for the challenges you've had with our product.

 


July 2018

July 2018

Only Gets Better!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

We have been using this software for a little over a year now. After discovering that it was not going to work for what we originally planned it for, we have tweaked our usership of it to work with us.

Cons

For recurring work orders or jobs, this software is not the best. This software works great for one time jobs. We typically use it for one time jobs and walk-in customers that will not have an account attached to the job.

Review Source: Capterra
 


July 2018

July 2018

Disappointed and Dishonest rep

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Potential. Program could eventually be a good program. Not ssuitable for anyone with multiple employees or outside the construction industry.

Cons

Customization options are very limited and over-promised. Customer service and sales are dishonest and appear to be under educated on the product.

Review Source: GetApp
 

Danielle from The Fireplace Company
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We are finally able to get out of the paper and pencil scheduling! We are also able to start collecting on invoices out in the field, real-time information and photos and our days have been made a lot easier with this system. Customization is amazing and really helps since we are a very niche company.

Cons

There are occasional system glitches and we have to get ahold of technical. My field techs are having some issues with the App and have to view it as a browser.

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: June 2018

June 2018

 

Thanks so much for your feedback Danielle! We're really glad that The Fireplace Company has been able to get off of pen and paper management an you're using the customization options. We're always here if you need anything!

 

Stacey from ansleyRDgroup

June 2018

June 2018

Great value and very customizable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

For the pricepoint, it is hard to go wrong here. And while we encountered a few things we couldn't make the system do, neither could Salesforce (and SF wanted 10X the price). We are very happy with out decision for this.

Cons

You have to REALLY think through how you want your workflow, templates, and in particular how you want to name your products and services. It is a headache to go back and change things. Additionally, the search function is painfully slow and counter productive once you get over ~1000 skus. Their database simply can't handle it.

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: June 2018

June 2018

 

Thanks Stacey--we really appreciate the feedback and your business!