We originally chose Ombud because of its solid functionality, modern UI, and excellent customer service. Some other solutions caught up with Ombud and even surpassed some of their functionality during our original contract term, but we decided to renew with Ombud because no one we evaluated offered the same level of service that we need to be successful. We especially appreciate document importing service for users who don't use the product enough to learn how to perform the task themselves, and the admins love getting guidance from our customer success manager to launch the product with new teams and for new use cases. Ombud is also great about sharing roadmap updates and taking customer feedback about new features we'd like to see in the software.

Our users find the software easy to navigate, and the content management features are excellent. We can't imagine developing proposals without it now.

The system-wide reporting dashboards leave a lot to be desired, but the library does offer some decent querying functionality.

The overall experience, using the software in addition to the responsive and knowledgeable support, is excellent.

The simplicity combined with the range of features, particularly collaboration.

I have no dislikes specific to the software.

Much easier to to my job with Ombud as opposed to other proposals software.

Ombud is easy to use and pretty intuitive.

Importing/Exporting data, graphics needs to be upgraded, become more flexible to accomodate apples to apples transitions.

Excellent experience. Ombud staff is like an extension of my own. Application has more than met my needs and the bonus has be the support provided. We were new to using this type of tool having done RFPs and security questionnaires manually before adopting Ombud. Their staff walked us right through implementation and continue to provide excellent engagement day-to-day.

Workflow and the ability to spread assignments and work load. Reuse of existing content with the ability to easily nominate and approve new content. Licensing model fit our business that requires multiple subject matter experts across a broad product portfolio.

Ability to report on how much time in each stage in a summary report. My understanding this is road mapped.

Overall I am very pleased with the product, and would not ever want to return to the old-fashioned manual methods of populating RFPs and managing versioning. Even my comments in the field directly above are relatively minor in comparison with the work of managing RFPs without a tool like this.

The ability to support parallel resource collaboration while maintaining versioning is critical and has been (for me) the #1 feature. Assignment feature and messaging directly from a question are very helpful. Filtering questions by various criteria for ease of responding, review, and other criteria.

Working in filter mode can be difficult occasionally. For example, if I'm working on Unanswered questions, and want/need to stop for some reason, Saving the question removes it from the filtered space immediately. Clearing the filter does not always bring me directly back to the question. Long RFPs can be difficult, as the screen can only show so much. I tend to scroll a lot. Not major issues, but inconvenient at times depending on SLAs. Also would like to see a way to eliminate older RFPs from the search algorithm. I understand the design premise to be that utilizing updated master content on a consistent basis will push older responses down in the response returns, but this does not work well in real life. Maintaining master content and currency is difficult in our particular environment, but I'm sure this is not a rare problem across your customer base. And people tend not to read closely every response option that is returned, especially when they are similar at a glance. That's just the way it is, and again I assume it is not unheard of across customers and industries.