OTRS
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Overview
About OTRS
OTRS help desk is a service management solution that connects teams and businesses with customers through:
- Structured communication
- Automated workflows
- Customer, equipment, asset and location data (CMDB)
- Reporting
- Knowledge base
- Multi-channel communication
Improve satisfaction in any area of business, such as IT, customer support, security, HR or the office.
The solution offers many features. For instance, it:
- Allows teams to create custom service catalogs, categorize customers, and generate custom reports.
- Automates internal and external communication with coworkers and customers.
- Offers built-in role and authorization management tools for assigning tickets to concerned individuals and teams.
- Provides multiple reports can be generated to analyz...
Awards and Recognition
FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
OTRS Pricing
Contact OTRS directly for pricing information.
Starting price:
$1.00 per year
Free trial:
Not Available
Free version:
Not Available
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