ProProfs Help Desk
About ProProfs Help Desk
ProProfs Help Desk Pricing
ProProfs Help Desk pricing starts at $15.00 per month, per user. There is a free version of ProProfs Help Desk.
Starting price:
$15.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for ProProfs Help Desk
1 - 5 of 14 Reviews
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
“Gmail like interface makes it Unique”
ProProfs is a perfect customer help desk software. I love their features: shared inbox, connect support systems, customer satisfaction survey. A customer satisfaction survey helps to identify how you can improve your customer support. Support agents' performance record makes it unique.
CONSI don’t find enough integrations. Hopefully, they will bring more integrations in the near future. But overall, it’s a complete customer help desk system.
Vendor Response
Thank You for sharing your views on ProProfs Help Desk.
Replied October 2020
Gestione
Maritime, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Fruitful Customer Help for Businesses
ProProfs has made a profound step, where immediate help is swiftly issued to customers and there are proper marketing strategies.
CONSProProfs has nothing lowering the entire performance in managing businesses or clients.
Maya
Computer Software, 11-50 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2021
Take support to your table
It's very easy to use and has great customer support!
CONSI wish the deployment would be upgraded for ios users.
Vendor Response
Thanks for your views on ProProfs Help Desk
Replied January 2021
Annex
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
ProProfs Help has Impressive Customer Help
ProProfs Help has made every customer discussion recorded and suitable, for companies, and users information is well collected.
CONSProProfs Help has impressive price range and operational assistance.
Harshad
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Awesome Gmail Like Interface!
It has been great for the past 7 months. It’s a lot easier for my team to provide support to customers and never miss out on a single sales or support opportunity. Kudos to the ProProfs team for creating an awesome support tool!
PROSWe like how the interface of this help desk software works. We have previously used a few help desk systems. They were nice. But this one feels even lighter on the pocket. It didn’t cost us much. And the best part is, the interface is fast, so it helps my agents answer customer support emails faster.
CONSThe product is great overall. But here is a suggestion for the team. How about adding integrations to social media platforms. It will help us a lot to avoid the separate time we spend on checking our social media accounts separately to check customer requests or complaints.
Vendor Response
Thanks for sharing your views on ProProfs Help Desk.
Replied March 2020