Responcierge Software

4.50 / 5 (2)

About Responcierge


Responcierge is a cloud-based video and text chat tool suitable for businesses of all sizes. Customer service representatives can interact with clients using recorded video messages chat features.

Responcierge allows users to start a real-time text conversation with clients or record a video response to send. Users can record videos multiple times, review recorded responses and send the response they feel is best. The chat window can also display a telephone number for clients to call if they need additional support. Clients can also schedule a meeting within the chat window.

All video responses and chats are recorded and can be reviewed later. Administrators also have access to an analytics dashboard that displays graphs and reports about customer engagement and chat metrics.

Support is provided over the phone and online. Pricing is per user per month, and an annual billing option is available.



Read More

Supported Operating System(s):

Mac OS, Windows 8, Windows 10

2 Reviews of Responcierge

Overall rating

4.50 / 5 stars

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-2 of 2 reviews

Do you use this product?Write a review

May 2019

Rithvik from Open Hardware Days

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Truely amazing tool for lead capturing and knowledge base

Collecting leads have become easy after installing birdseed on my site. Popup were annoying my users but now with birdseed changed everything.

Pros

Having 12 tools in one app is just great. Right lead generation to knowledge base everything is present in one app and integrating it to my site was just so easy it just took 2 mins to add birdseed to my site. All you need is to paste the java script code into the site. You can later add or delete the tools in the birdseed dashboard. Setting up the tools is also easy which can be done is few clicks. I never had problems with birdseed or faced any bugs it the platform till date. This is a very good software for capturing leads. The best part is it is free forever. Until you need advanced features. The free plan is sufficient for most the small business owners .

Cons

Right now I can't point out any cons in the platform they have given everything for free which is just amazing.

Response from BirdSeed of

Replied May 2019

Thank you so much!! We really appreciate the kind words and glad that we are able to add value!

June 2019

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

June 2019

Use for consulting blog

I stopped to the setup because of the confusion.

Pros

The variety of the tools available to use within birdseed ecosystem.

Cons

The setup confusion. It is not that easy to setup the product.

Response from BirdSeed of

Replied June 2019

Hello, and thank you so much for your review! We are sorry you had an issue setting up your account. If you could please an email to Support@BirdSeed.io, we should be able to respond to your ticket quickly and help get everything setup for you quickly! I really apologize for the start of using our product, but hope to make-up for it quickly!