Salesforce.com CRM Software


 

The Salesforce cloud is an on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support.

The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both applications. Salesforce for small business allows users to manage contacts, track sales deals, manage tasks and events, harvest leads and track performance. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations and more.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a technology stack that covers database and security as well as workflow and user interface.

 

Salesforce.com - Sales executive dashboard
 
  • Salesforce.com - Sales executive dashboard
    Sales executive dashboard
  • Salesforce.com - Track opportunities
    Track opportunities
  • Salesforce.com - Mobile view
    Mobile view
  • Salesforce.com - Mobile search
    Mobile search
  • Salesforce.com - Mobile customer information
    Mobile customer information
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

9,431 Reviews of Salesforce.com

 

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Software Advice Reviews (2,194)
More Reviews (7,237)

Showing 1-20 of 2,194

Kyle from Computer Software
Specialty: Insurance
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

Great Tool to Organize Leads and Deploy Messages

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I have used Salesforce with numerous organizations over the years and really like the cleanliness and easy to use platform. You can store very valuable information here and deploy timely messages with ease.

Cons

The only thing I don't like about Salesforce is that the company knows its value and charges people accordingly. Can get kinda pricey as you move up in organizational size.

Review Source
 
 

Daniel from Vivint Smart Home
Specialty: Education
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

It's good if you get the hang of it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Salesforce is very robust. It can do a lot if you have the time and resources to learn and develop for it. We are able to do just about everything we need to manage customers and sales operations.

Cons

Salesforce can be very confusing to a new hire. As we train them, we have to go over processes more than once because it’s not an easy system to use. It takes a while for users to finally feel comfortable with going through any processes in Salesforce.

Review Source
 
 

Brian from HELIOS SYSTEMS INC.
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Been the standard for years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Highly customizable. Fast response in app with offline capabilities, linked to many devices. With augmentation can be very robust solution.
Lots of people know it.

Cons

Very basic capabilities out of the box which results in low adoption rates. Necessary customization requires expensive, specialised resources.

Review Source
 
 

Freddie from cemetery/funeral
Specialty: Other services
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Full features CRM

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Top of the line CRM on the market. The design is superior, also, great features to communicate with my team.

Cons

The full browser mode is very good, however, the mobile app seems not good and easy to use as desktop version.

Review Source
 
 

April from Healthcare
Specialty: Healthcare / Medicine
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Lots to do with it that doesn't get utilized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's probably the most commonly used nowadays but it could be tweaked to be so much more efficient

Pros

Customer contact/account ease of tracking, able to integrate easily with document software, echosign. Lots of reporting if you can figure it out

Cons

Duplicate accounts/contacts, repetitive info need. Features that never get utilized, running reports to clunky

Review Source
 
 

Anthony from Emergency Training Partners
Specialty: Education
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Could have been better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great for a large business with multiple users. Not so great for the small business. Hoping once everything is fully established and I am just documenting activities and tracking my business that things will run smoothly.

Pros

Robust and established. Large number of features once setup properly. Features do not equal easy functionality. If a small company is using this may not be the best platform. Established business in the US and won't be going out of business anytime soon.

Cons

Service. Service. Service. Small fish in large ocean. They have different tiers of service. First they signed me up and took my money immediately, setup username but NEVER set up password. So you follow forgot your password except it has a security question that you cannot answer! After spending nearly 45 minutes through self-help and about 15 different call ins and options, I eventually got a human being who was able to help. There was also an issue with uploading of contacts. Currently at 5 hours and counting from submitting a ticket to reach a human being.

Review Source
 
 

Desirae from ClientsFirst Consulting
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Salesforce CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, Salesforce is an outstanding option for CRM. It offers flexibility in customizations, from the basic custom page layouts to the more complex visualforce options. Automation is easy to build and implement with the out of the box features and, again, for the more complex issues, there is always the option of custom apex coding. Salesforce Premier Support has proven time and time again to be outstanding. And, while I'm not big on the new Lightning interface personally and from a strict administration stand point, I do applaud them for recognizing the classic version was reaching its limits and taking on the challenge of rebuilding and freshening up the look and feel. Sales teams seem to love the new look and feel and that's a good start.

Pros

Flexible, customizable, easy to use, easy to learn and tons of help available and searchable online. Great options for all kinds of automation and ways to guide users in adhering to data entry standards. The AppExhange is a huge pro because you can find nearly anything to meet a need that you have that it doesn't already support out of the box.

Cons

I think cost is the biggest issue for Salesforce. It can and sometimes does prevent small businesses from signing on with them.

Review Source
 
 

Dominic from Bectran, Inc.
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

SFDC

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Great for tracking leads from cold call to deal closure. Easy to see all of my sales teams pipeline.

Cons

Can be overwhelming because of many settings and user configuration options but not too much, after training.

Review Source
 
 

Jake from CIE Tours International
Specialty: Hospitality / Travel
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

The Lightning Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great for tracking leads, integrating with Outlook, and getting projections for profits/growth. Built-in training.

Cons

Hate, hate, hate lightning experience. I usually find myself going back to the classic UI. Not very user friendly.

Review Source
 
 

Trisha from KEMP Technologies
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

There's a reason why it's #1

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Functionality, features and support. If Salesforce doesn't have a feature/functionality, you can bet there is an App on the AppExchange for it. I have been in the industry for 7 years and it is amazing to see how much it has changed and evolved since my first day.

Cons

The reporting capabilities leave something to be desired and you have to pay an arm and a leg for Wave. Some of the standard features (Quick create for example) suck and haven't changed since they were created regardless of the amount of votes and ideas. Everything not standard is ridiculously expensive to add on.

Review Source
 
 

Greg from Medical Devices
Specialty: Healthcare / Medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Loving life as a certified admin

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are looking to improve your business or you want to start a rewarding career path, I would recommend Salesforce for either.

Pros

The product has so many possibilities. Out of the box you can set up a sales environment, manage your pipeline and quickly see and visualise your data using the in built reporting features. Then as your needs and requirements grow you find that the possibilities are seemingly endless, you can customise and configure a lot without having to know a great deal of coding or programming. Just with point and click. And the Trailhead training is free and gives amazing advice to boot.

Cons

Occasionally the platform can be a little slow in response with the newer lightning interface. But that is overcome with the good looks and functionality that it brings.

Review Source
 
 

Michael from Aetna
Specialty: Insurance
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

Great product but could use some flexibility in user additions or enhancements

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use and connects easily to other users within the company. Also great to create dashboards or reports.

Cons

The data is a little inflexible to move around and not the easiest to use at times for every business need.

Review Source
 
 

Elexa from Marketing and Advertising
Specialty: Accounting
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Salesforce CRM is great if you know how to use it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Salesforce has great capabilities and impressive reporting and importing/exporting functions if you know how to use it.

Cons

Highly recommend having someone that is well versed in Salesforce implementation to assist with set up and configuration for best performance.

Review Source
 
 

Raewyn from Team FF
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Not the right software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

In theory the software sounded like a great way to track our prospecting activities, conversion and existing client management.

Cons

The reality was disappointing as our ‘product’ was membership and Salesforce was more suited to a traditional product. I suspect it’s less the software and more the person in the company who recommended the change to Salesforce was not long enough in the organisation to understand its oddities and hence got us a product not suited to what the organisation needs.

Review Source
 
 

Edoardo from Makati Development Corporation
Specialty: Construction
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Salesforce Sales Cloud

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Our business would recommend Salesforce for all your client management needs. Ability to close deals fast from anywhere. has strong integration with other third party software. Able to maintain a collection of all leads, opportunities, and active contacts. Excellent business assist.

Cons

No operating problems or issues, and user friendly. Excellent support delivers a seamless experience.

Review Source
 
 

Gabe from NWL
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Powerful but not intuitive.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Definitely a powerful client management tool! Tons of customization options and ability to give people on your team various levels of access. Great for recording client history, progress and follow up.

Cons

Not a user friendly interface. Requires a lot of customization and training to use effectively. Becoming and admin takes lots of time and paying a certified admin or developer to assist with setup is costly.

Review Source
 
 

Zulkamal from Co.think research and consultancy
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

A Cloud Based Customer Relationship Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

An easy to use cloud based software which supports all major browsers and no complicated installation is required. Furthermore it also support real time sales activities for potential prospect engagement

Cons

Pricing is big issue for me. As I am running a small business, pricing is a way too expensive for me.

Review Source
 
 

Meg from Freedom Foundation
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Amazingly capable CRM product that can be customized across all industries.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Initial set-up with a qualified consultant, user fees, data storage, and apps can add up to a high annual cost.

Pros

The versatility and customization options are amazing and you can trust that your data is secure. While currently in the non-profit sector and using Salesforce to manage donor files and donation information, I also used Salesforce while in private sector advertising sales and as a government employee. There is no competition due to Salesforce's ability to interface apps, allowing you to create a CRM to best suit your particular industry or needs.

Cons

Hire a qualified professional consultant to build Salesforce from the ground up. We have had to backtrack to fix bugs and re-do the system due to poor initial set-up. If you are not tech savvy, it can be hard to map out which applications to use or develop, as they possibilities are endless.

Review Source
 
 

Katie from Sonova
Specialty: Manufacturing
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2018

November 2018

Excellent tracking tool for Sales communities

Ease-of-use

Functionality

Product Quality

Customer Support

Great for tracking Sales clients

Pros

Allows sales teams to track notes on clients. It allows to see who called on particular sites and on what day. Allows inside sales tracking as well as the ability to share information between teams.

Cons

It is only effective when it is consistently used by all team members. It must be a company wide imitative.

Review Source
 
 

Michelle from Hunter Vision
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Helpful with tracking leads

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I really liked how it helped keep notes together from different interactions with new leads. I was able to get a better idea of where we left off in our previous conversations.

Cons

Salesforce was great with keeping track of interactions but was not a good fit with our company because we use many apps that Salesforce did not integrate with.

Review Source
 
 
 
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Showing 1-20 of 7,237

Joseph from MyWebGrocer
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Meh

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It does what it is designed to do. Its very customizable. Great data accessibility via the APIs.

Cons

Hard to find things. Kind of unattractive. Other components feel like completely different sites. Just kind of confusing.

Review Source: Capterra
 

Staci from Centennial Institute
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Salesforce the good and the bad for small business owners

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, I think Salesforce is a good tool. I think it's better for larger business but I do think it could benefit anyone.

Pros

I like how Salesforce tracks information and communications with customers. It keeps everything in one place and tracks the statistics. You can set up a reminder to touch base with potential clients so you're not missing an opportunity later in the year.

Cons

I had a huge learning curve trying to figure out how to utilize Salesforce for a small business (when I had one). There was some terminology of different categories that I wasn't certain how to use or set-up.

Review Source: Capterra
 

Anwer from Distribution
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

savior of my job

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

I love the ability to access sales force for all my organizational needs as well as my sales needs. I can easily log onto sales force to find potential buyers who have shown interest in my business over the year. I was able to have a higher turn over rate and my business has been doing 30% better since we implemented sales force.

Cons

I wish sales force came with a one week dummy crash course on which they would show how to navigate from page to page with a live chat feature, rather then having to email or call in to trouble shoot for any issues.

Review Source: Capterra
 


December 2018

December 2018

Robust CRM

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Salesforce is powerful enough that it can almost assuredly fit your organization's CRM needs.

Cons

Salesforce has a steep learning curve that makes it more of a challenge to implement and train staff on.

Review Source: Capterra
 

Steven from Solution Lane LLC
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Clicks not Code

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Using Salesforce products for several years now. This includes a lot of functionality that you can deliver with no code.

Pros

The platform does allow you to focus on solving the problem and not the technical implementation.

Cons

Licensing structure is very complicated.

Review Source: Capterra
 


December 2018

December 2018

the fun CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Salesforce is fun to use. And while it is a very complex and sophisticated CRM, they have great online training (like Trailhead) that makes learning easy.

Cons

It takes a lot of time to get ramped up on Salesforce. It is complex enough that you need to either hire a resource to be the admin, or spend a lot of time training (which isn't that big of a deal - see what I like most about Salesforce).

Review Source: Capterra
 

Guadalupe from S & L
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Salesforce is an interactive program that lets you interact with employees and customers alike!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My overall experience was great! IT can be used from any browser, I highly recommend this program!

Pros

The platform once set up can let you see the traffic and lets you customize according to your needs. Recruiting and sales at the same time!

Cons

The learning curve is difficult but once onboard it is a breeze. I would strongly recommend competent training!

Review Source: Capterra
 

Sarah from U. S. Security Associates, Inc.
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

Great program!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like how many customizing options there are. I love being able to take notes for future conversations with Clients. It's a great program to keep track of all my Client information and improve customer service.

Cons

Because there are so many functions/features, it can be a little overwhelming when you first start using it. It does take some time to get to learn the program. But once you do, it's great.

Review Source: Capterra
 

Kurt from Prodigious brand logistics (Publicis Groupe)
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

All rounded platform for business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Salesforce provide answers better than most of the typical market research. It helps to gather useful data.

Pros

- Customisation dashboard
- Cater good user experience
- Social media features

Cons

- Costly
- Abit complex for small business

Review Source: Capterra
 

Karin from Modena
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Make it easy for the little people

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

It's okay. I believe it is a fabulous tool with so much potential. In our small/medium sized business it is overkill, and takes too much time to figure out and do simple tasks. Maybe we need a SF Lite version :)

Pros

From what I can see, SalesForce has many, many, many, many, many options. I am sure you could pretty much do anything you want with it. If you like the tech nitty-gritty, then delve deep and find the solutions to - everything CRM!!

Cons

It's too much. Way, way too much. Information in fields is not carried over and needs to be input over and over again. Trying to simplify these processes are not for the feint-hearted, and you need a PhD in Tech to find the answer.
I just want simple.
Imports don't work well, and it's an expensive tool. Great for huge corporations though, with tech teams dedicated to servicing the need for attention that SF requires.

Review Source: Capterra
 


December 2018

December 2018

Best CRM platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All the required data is in one place and customised reports can be generated as per requirements. Highly recommend this software

Pros

It is a great software to find opportunities and create reports. It can be customized for our needs. Overall it is the best CRM software.

Cons

Nothing bad about this software. I enjoy working on it.

Review Source: Capterra
 

Jordyn from Torero Program Board
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Basic use of Saleforce

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

We used this to record attendance at events and used that info to better target our desired audience. It made this very easy to collect/store/manage all of the info in one place.

Cons

I feel like we only touched the surface of what sales force has to offer, but I wasn’t even sure where to start. I needed easier access to training resources

Review Source: Capterra
 


December 2018

December 2018

My Experience with Salesforce

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I enjoyed that Salesforce is relatively easy to use even for someone without Communications and/or Marketing experience. It made interacting with my colleagues in that department much easier, and they seemed to appreciate the abilities of the platform.

Cons

I found the help section to be relatively clunky when I was attempting to navigate it. I think there's potential there, but I was having trouble finding what I was looking for at the time.

Review Source: Capterra
 


December 2018

December 2018

This is good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love this software because it has a lead generation for potential customers.

Cons

What I like least is the lenghty wait time when needing tech support.

Review Source: Capterra
 


December 2018

December 2018

This is the grandaddy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using Salesforce since it was a startup and have grown into it's expansion. I remeber converting all my fax contacts into Salesforce so it sure has lasted well.

Pros

I have been using Salesforce CRM for so long I probably shouldnt try to remeber! It's this longevity that has made it so fail safe. I'm pretty sure it was one of the first SAAS products I started using.

Cons

What is there not to like. Perhaps it is so comprehensive alot of the good bits are hidden.

Review Source: Capterra
 

Maegen from Primrose Schools
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

There is better software than this.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It’s fairly simple to use and if you can’t understand customer service is fantastic.

Cons

That when there is one little hiccup, there are about 50 more to follow it.

Review Source: Capterra
 

Randy from Insurance
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like where it’s one of the easiest parts of my job this takes a lot out of guess work

Cons

Can’t really say I have anything bad to say about this

Review Source: Capterra
 

Jared from World Pantry
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Salesforce

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

I love how Salesforce allows me to keep a very efficient and clean database of my clients. It takes all of the pressure off of me to do the brunt of the work, I just have to use their software and plug in the relevant data and I am all set. Lastly it acts as a one stop shop for my businesses sales so I don't have to compile everything, as it is already all in one place.

Cons

The one con of using Salesforce is the learning curve. I would describe myself as pretty adaptive at using technology but it took me some time to figure out how to use all the functionality available.

Review Source: Capterra
 

Sanela from Tours & Travels
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Is it essential?

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It takes a special kind of person to do sales and then further on it takes a lumen to be great at it! Being honest, I hate everything to do with sales but the Salesforce software makes it easier for all members of the team. What I care about the most from my professional standpoint is the customer/client overall satisfaction.Do our partners like us?That is precisely what you will get. Salesforce will increase happy customer/client percentage and that is what the business ultimately comes down to. So the answer to the question from the title is -Yes!

Cons

I have not yet explored all of the features to the maximum ,therefore I can not tell if there might be something I am unhappy with in the long run.

Review Source: Capterra
 

Bradon from CU Online
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Creative Director

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

When it comes to database software Salesforce is your must use solution.

Cons

The reality is that this software is designed to manage a large number of data sets which means the set-up can be rather complicated. Even though this is a delicate process salesforce makes the process not as painful.

Review Source: Capterra
 
 
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