Salesforce.com CRM Software


 

The Salesforce cloud is an on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support.

The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both applications. Salesforce for small business allows users to manage contacts, track sales deals, manage tasks and events, harvest leads and track performance. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations and more.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a technology stack that covers database and security as well as workflow and user interface.

 

Salesforce.com - Sales executive dashboard
 
  • Salesforce.com - Sales executive dashboard
    Sales executive dashboard
  • Salesforce.com - Track opportunities
    Track opportunities
  • Salesforce.com - Mobile view
    Mobile view
  • Salesforce.com - Mobile search
    Mobile search
  • Salesforce.com - Mobile customer information
    Mobile customer information
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

8,346 Reviews of Salesforce.com

 

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Software Advice Reviews (2,133)
More Reviews (6,213)

Showing 1-20 of 2,133

Ailyn Mae from Aprisa Business Process Solution Inc
Specialty: Banking
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

in demand customer relationship management platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Salesforce helps you manage your customer with real time customer data. it also help you make critical reports and close deals with clients

Cons

i dont have any problems in using this product it is very useful and efficient. the customer service is very helpful and accomodating

Review Source
 
 

Ivy from LightFleet
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Cloud-Based CRM solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A great system for overall sales management.

Pros

Cloud-based CRM that offers you anywhere, anytime, access to your business data on any devices. A system that offers sales management, customer service, marketing automation and partner relationship management.

Cons

Pricing on a higher spectrum, and professional fees for customized requests. Expect some learning curve, some features can be hard to navigate.

Review Source
 
 

Carl from Day & Zimmermann
Specialty: Construction
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2018

October 2018

Gold standard for CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

1) Full customization
2) Automation tools for a more robust tool
3) Integration with other applications

Cons

1) It has a somewhat steep learning curve but once you get over that it is great.
2) Administration can be a hassle sometimes. You really need an engaged base.

Review Source
 
 

Dana from St. Anthony Foundation
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Robust and versatile, though can be costly and not always easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We've been using Salesforce for volunteer management since 2013, though we got into a bit of a pickle with the consultant/developer we used. They customized it heavily to give us features that weren't available in the database at the time, which made us dependent on them for any changes and kept us from updating to current versions. We also didn't have an official DBA, so ended up with a lot of duplicates and other bad data. We're in the middle of a lengthy process to clean it up, get us on the current version and implement Lightning, which are much more user-friendly. We're a non-profit so we get it for "free," but that's only for 10 licenses and doesn't include email marketing (unless you can make do with the relatively simple built-in email templates), consulting/development work, apps for mass changes/de-duping etc., which can add up quickly. It's a complicated system so it can be easy for users to get confused but it can also do quite a lot. If you're looking for an inexpensive database that's intuitive and easy to use out of the box, Salesforce may not be your best bet. If you need a versatile system with complex processes and rules, Salesforce may be an excellent fit.

Pros

-Robust, can handle high-powered processes.
-Flexible, it's quite versatile and can be customized to fit your needs.
-Complex security rights for determining which staff can see certain objects/fields/etc.

Cons

-Hidden costs - extra licenses, software/apps, consulting, development, etc.
-Not always easy to use out of the box, sometimes needs a lot of work to get it set up the way you'll need it.
-Data health can get out of control if you're not careful and diligent.

Review Source
 
 

Kortni from Verity Medical Foundation
Specialty: Healthcare / Medicine
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Too expensive for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I liked that it was easy to customize, but I could only customize it through my IT department, because the software was too complicated for the lay person to do on their own.

Cons

I think Salesforce is too expensive for small businesses. The volume of calls and patients we have for 2 doctors was not enough to make it worth it to have this software, even though we spend a lot on marketing. Our marketing people can extract everything they need from our EMR as long as we create a profile for every call, which was pretty easy to do.

Review Source
 
 

Teyanna from Samaritan Daytop Village
Specialty: Non-Profit
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Great CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I used while working in Payroll Customer Service and I loved that we could locate a profile and see everything that was attached to the company. We could place orders for reprints and leave notes for the next Customer Service Rep. It was very easy to learn and navigate.

Cons

The version I used was basic and it served its purpose. I have yet to explore any of the other features.

Review Source
 
 

Aruna from Enzigma Software LTD.
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Best PaaS Service I ever seen.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

1] This is a very good platform for any cloud application development. Very easy to use and easy to learn.
2] It's learning site called "Trailhead" is a really awesome application to learn salesforce easily.

Cons

1] It's a bit expensive platform for the small organization.
2] Debugging is a time-consuming process.

Review Source
 
 

Andrea from Abode Construction
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Salesforce - not as user friendly as they would like you to believe

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The company I worked for had the case management piece turned on. It was a nightmare to use, track cases, assign them etc. It also pulled in every single piece of junk mail as well. No filtering. And closing a case was too many steps. Would I recommend Salesforce? No

Pros

Its a CRM system. If this is what you are looking for as a basic product well this is it. It has all the fields you would expect, customer name, contact info, address, email, website etc. You can attach a quote within the company profile

Cons

Not user friendly. The training is done as if you know all the ins and outs and really just need to know what the new update brings. Have to add contacts as a monitory field. Not every person you talk to at a business should have to be added as a contact. The shipping and receiving guy or guy running a machine may not always be the same. When creating a case not always is the person who calls or emails work at that company. They could be an outside contractor. That needs to be factored in.

Review Source
 
 

Maziar from CourseNetworking
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

It's doing the Job!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I believe there is no serious competitor for Salesforce out there. The API is very good and people can do amazing things with the meaningful integration.

Cons

A little bit of old graphical user interface. It would be nicer to have a more modern UI. Not all subcomponents have good integration capabilities.

Review Source
 
 

Jill from Rakuten Marketing
Specialty: Retail
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

A little old-school but easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I had to create an email template for our sales team, and it was my first time using Salesforce, but it was pretty easy to figure out on my own.

Cons

The software just looked a little old-school, like it hadn't been updated since it was made or at least in a few years.

Review Source
 
 

Gary from The Comtel Group
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Software is very sophisticated highly customizable and easy for management to access analytics and custom reports

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very easy for IT managers to implement however expectations for integrations are oversold and backward looking integration more difficult than expected

Pros

Software is very sophisticated highly customizable and easy for management to access analytics and custom reports

Cons

Very expensive for a small or medium size company to afford much more accessible for larger companies cost wise sometimes it can be overly complicated sales reps complain that there are now too many steps to the process

Review Source
 
 

Andrew from Vivint
Specialty: Software / IT
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

Really the best CRM platform available right now.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The most versatile, customizable, and compatible CRM available.

Pros

I have used this platform at a few different companies now and it is astounding how versatile and customizable it is based on your needs. Just the interface and visual customization available is impressive. It is a powerful tool that grows with you as your needs and your sophistication as a company expand. I love all of the different integrations they support as well. If you are already set up with other software to fulfill your day-to-day business functions, that shouldn't be any deterrent to considering salesforce.

Cons

There is a learning curve as an administrator, but once your practices are in place it is well worth your invested time.

Review Source
 
 

Rebecca from Infinite Electronics
Specialty: Manufacturing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I like that it can archive my emails and holds items in one place for me. Fairly easy to track my contacts and prospects.

Cons

I feel that it could work a little better for me, it seems a little aged and could be updated. Overall if fits my needs but it could be updated.

Review Source
 
 

Nick from Multiview
Specialty: Advertising
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

800 Pound Gorilla for a reason

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Specific to sales force automation & reporting, there really is no other player in the space as strong. I also like the innumerable tools you can bolt-on... Marketo for example.

Pros

There's a reason Salesforce.com is the big boy in the market, because it's the best. The ease of implementation, training and usability is 2nd to none.

Cons

Can get pretty expensive but honestly like in so many other places in life, you get what you pay for.

Review Source
 
 

Ian from RothLochston
Specialty: Construction
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Business Development Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Reports and automated charts for year ends. We track both successfull and unsuccessful projects bid and with salesforce thre is autmated charts. Prior this was a ful time position for someone.

Cons

mutiple interfaces and navagating around and learning new features. Maybe in person initial training would have been benificial.

Review Source
 
 

Kevin from Visa
Specialty: Other services
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2018

October 2018

SalesForce gets the job done

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I like how well we can track work flows and tickets. The data is easily exported or even connects directly to tableau.

Cons

It takes a while to rally figure out how to navigate through the dashboards. I have difficulty finding certain projects occasionally.

Review Source
 
 

pratik from NuvoloTechnologies Pvt Ltd
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

An awesome platform for cloud application and the best CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

1] I love this platform for any CRM customization or any cloud based applications.
2] It provides us so many automation tools, which keeps us lesser dependent on custom development.
3] I am impressed by its sandbox cloning. it is so easy and quick.

Cons

1] More number of governor limits.
2] At development also there various limitations.
3] Licensing are same for CRM based application as well as other application.

Review Source
 
 

Chris from Self Employed
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Complicated to set up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Seems to be very comprehensive. A lot of complex and detailed features. Has many options to help customize the platform.

Cons

Very complicated to set up. Depending on the size and needs of your team it might not be worth the cost.

Review Source
 
 

Deborah from Sunland Home Care
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

First experience with this CRM was a very pleasureable one.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Continuous research and development and QA to better the product on an ongoing basis.

Pros

The fact that it is very user friendly and the many reports that you can run and also ways to manage your accounts.

Cons

Some of the reports are not very easy to run and get complicated and the lack of support is often very frustrating.

Review Source
 
 

Corey from Quiktrak, Inc.
Specialty: Maintenance / Field Service
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

VP of Sales

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

N/A

Pros

Majority of clients utilize Salesforce and are plugging into their processes. Enables storage of leads and opportunities overall.

Cons

Too much for the size of company I work for. Too many bells and whistles. Looking for a scaled down version.

Review Source
 
 
 
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Showing 1-20 of 6,213

Katie from Destiny Rescue USA
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Great CRM!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to track involvement through opportunities and that is fantastic.

Pros

I like this software because it allows me to track my leads more easily.

Cons

Reports can be slightly confusing, but overall great product!

Review Source: Capterra
 


October 2018

October 2018

Great customizations

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Salesforce can work with any company depending on use. The app allows you to communicate with other people to expand your resources.

Cons

I like how the app caters to your company but my company tends to change their processes often that we are loosing or changing SF features and it can get confusing.

Review Source: Capterra
 

Jon from Aspen Clinical Research
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Easy integrating with other platforms

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Enjoy the ease of use, once our staff are trained to the proper elements to enter the specific data needed to be of use.

Cons

Very much dislike the new version, I prefer to always use the classic mode as do most of our staff.

Review Source: Capterra
 

Kyle from DH Pace Company, Inc.
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Pretty pricey and I see why.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

We had better communication within the company. People were given kudos more often than prior, but then again that could have been achieved by people and the company caring about their employees. No expensive software needed.

Pros

The chatter platform within the software was invaluable at my last job. It's really all I ever needed the software for as I am not a sales person. I do a lot of design and video production.

Cons

It seems a little bloated and full of useless features as well. I know the sales team at my last job were amazed at what they could do/track with this product, but outside of that...I don't know. It's really expensive and a time suck to implement.

Review Source: Capterra
 

Kirby from KOMATSU
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2018

October 2018

Definately Helps

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The use and ease of use makes the day a little less stressful.

Cons

It lacks some minor features that would be helpful to my every day use.

Review Source: Capterra
 


October 2018

October 2018

Keep the sales going

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We input all of our sales notes & milestones in SF. Our back end team then takes over & has a plethora of info based on our input. Clean system & pass off

Pros

I love the fact that all of our sales data is in the cloud. I also like that the team can cross monitor files to avoid delays.

Cons

Some of the integrations have been a nightmare but nothing is an overnight fix these days

Review Source: Capterra
 


October 2018

October 2018

Tracking clients

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

ability to track lots of info about our clients in one place

Cons

Having to use a separate platform to track info - while it was helpful, in the end we decided to use an existing platform that we already used and simply add the info there.

Review Source: Capterra
 


October 2018

October 2018

Best Sales CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Once an end user is up to speed on how to navigate SFDC, it is easy to use and highly functional.

Cons

Sometimes it’s a little clunky. Not the good CRM out there, but the most used and like I said, most functional.

Review Source: Capterra
 


October 2018

October 2018

Being Recruiter

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Overall this is very must software for any organisation.

Pros

Salesforce provides a platform for companies to manage their work. This is the best cloud computing software one should use. This involved in customer relationship and also sells commercial applications. And used widely for CMS and CRM.

Cons

This software is best in its way. At some point of time you may find it difficult in using it but it becomes too easy when you understand it completely.

Review Source: Capterra
 

Ross from Krumwiede Roofing and Exteriors
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Pretty good system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's a worthwhile system for business

Pros

I liked how this links all employees to the same system and the calendar function is simple.

Cons

Searching for customer can be a bit difficult if the name is entered incorrectly.

Review Source: Capterra
 

Hatim from sfApex
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Salesforce User Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, the experience is great with Salesforce. They have a community that no one can match that can answer any question, and trails with access to so much information.

Pros

Allowed me to take my business to the next level because of the ability to integrate different parts of my business.

Cons

The only thing I didn't like was that was sometimes the browser would crash or give me errors.

Review Source: Capterra
 


October 2018

October 2018

User Friendly Software

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Software is full pack with all the things that i need and very easy to use.

Cons

They might need to fix bug issues since we normally encounter delay or lag whenever we're using SF for a long time

Review Source: Capterra
 


October 2018

October 2018

Super Versatile

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

CRM

Pros

It has so many useful functions, it's definitely integral to my work on a daily basis.

Cons

It runs very slowly. I'm not sure if it's because so many other pieces of software are integrated in, but trying to update entries takes a while.

Review Source: Capterra
 


October 2018

October 2018

Easy To Pull Email Lists

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I had never used Salesforce before I needed to pull emails into an automated email campaign. It was definitely a pain to figure out, but now that I have everything set up, Salesforce runs smoothly. I'm able to pull emails and segment them really easily, which saves me a lot of time.

Cons

Like I mentioned before, it's really difficult to figure out. Salesforce definitely intimidated me at first but now I like it.

Review Source: Capterra
 


October 2018

October 2018

Robust CRM

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Pretty good to figure out. Integrates with the entire world.

Cons

Seems to want to do everything average (not super well). interface could be updated

Review Source: Capterra
 


October 2018

October 2018

Super force to business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am using Sales force from 7 years and my experience with it is ultimate very secure and robust system and I personally feels it’s helps individuals to grow.

Pros

It is easy to use.
Secure and reliable.
Robust system.
Excellent User interface.
Very responsive

Cons

Higher Set up cost to setup.
Need to pay for every user.

Review Source: Capterra
 

Cheryl from River Cities United Way
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Not for Non-Profits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There is a basic version for free you can use for imputed your donors

Cons

If you need to go into any more detail than basic info it costs a huge amount and they give no discounts for non profits. They will give you some help on the phone but if you need any more help it costs you huge.

Review Source: Capterra
 

Laura from Havasu-Rentals
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Salesforce will get you results!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If you’re looking for a full functioning CRM, nothing beats Salesforce. Salesforce is decent for small sales teams but really begins to excel as you scale out your team and can utilize its vast array of features. Due to its popularity there’s a lot more training out there that will help you get up to speed much quicker than other CRMs.

Pros

Very responsive and attentive customer service team.

Cons

I had to dig around myself to learn about the various features available.

Review Source: Capterra
 


October 2018

October 2018

Not quite right for non profits

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

We were able to really get a handle on our donor base and do some more complex reporting on our lists that we were't before.

Pros

Salesforce has great functionality for keeping a giant database of contacts and tracking events, donations, and relationships. The reporting functionality is also very advanced and always allowed me to pull what I needed. The interface is also intuitive and easy to learn.

Cons

Salesforce is not quite right for use with nonprofits. A lot of its terminology can't be changed to gear it away from sales (as you might expect!) and towards fundraising, and many of the tools just aren't useful in a non profit context. There are whole categories of functions that we just didn't use, and wish we could eliminate.

Review Source: Capterra
 


October 2018

October 2018

Powerful tool for making business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use it for improving our productivity as it allows to track every single detail.

Pros

The data analytics is really powerful, I use it to parse data using different ways to understand more accurately what's going on in our company's customer funnel, and it works great!

Cons

It became intuitive only after near two months working with it, but it was worth it.

Review Source: Capterra
 
 
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