Second Nature
About Second Nature
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Most Helpful Reviews for Second Nature
4 Reviews
Eileen
Verified reviewer
Electrical/Electronic Manufacturing, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Powerful tool to train the sales force
The results obtained by Second Nature AI are significantly positive, allowing the sales team to effectively execute the planned strategies. This tool facilitates the capabilities for sales reps to interact with customers.
PROSThis is a very successful artificial intelligence driven tool for improving sales capabilities. It facilitates training by simulating scenarios that can be presented to sales specialists. It allows to monitor and evaluate the progress and performance of sales reps undergoing training. Allows the training process to be unlimited in the number of users to participate.
CONSThe built-in artificial intelligence is excellent, it meets all our expectations, it has no negative aspects.
Vendor Response
We really appreciate you taking the time to share your experience with us! Your product feedback is valuable and has been shared with the relevant team
Replied April 2023
Rebecca
Computer Software, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Practicing role plays with AI
Second Nature lets you practice all your sales pitches, product presentations, slide shares etc. with a virtual customer Jenny, who is an AI bot. Jenny is programmed to act like a real customer, asking about competition, value and other topics. She gives you feedback after each practice session which is really helpful to figure out points I didn't cover well enough, and how to improve my tone. As a manager on the system, I can see how each of my sales reps is doing and can drill into trouble spots, listen to their recordings, and put together a customized coaching program for anyone who needs it.
CONSSometimes talking to a robot feels a little...robotic. It takes getting used to. But once you've done a few simulations you get the hang of it. Some of our reps prefer practicing with Jenny to practicing with their manager.
Reason for choosing Second Nature
We felt that call recording products & Second Nature were actually complementary. Call recording let's you see what is actually happening on real sales calls. Second Nature lets reps prepare for those calls and make & fix all their mistakes before the real deal.
Vendor Response
Thank you for your review
Replied June 2021
Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2021
Taking the guessing out of improving sales performance
Very positive. I helped a client get the system as part of strategic consulting work. Lack of transparency in their sales force was the motivator in finding a solution. After getting a demo and hearing from their customers, I was impressed.
PROSEverything is measureable with data to back it up. There's no need to review videos of calls or wait until someone blows a deal to try to figure it out afterwards. Second Nature helps prepare the troops before they get to battle, not adding band aids after they come back. I like the idea of transparency, data driven, measurable, and intelligent training.
CONSThis needs more languages, I had a customer in Japan that was interested in it for their partner network but couldn't deploy with English only. When the other languages come it will allow for global adoption by the large multi-nationals across all their sales teams.
Reason for choosing Second Nature
Unique feature set matched the needs of the project, and the outcome is that it was the right decision. We see results, client was happy, I was happy.
Vendor Response
Thank you for your review!
Replied June 2021
Judy
Verified reviewer
Financial Services, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Equiped Sales Team
Simple and clean UI/UX design.Qualified on training sales team on all required measures and strategies on sales.VOip and VC recordings for later references.
CONSSince we implemented, nothing negative to register. I crown it.
Vendor Response
Thank you for the great review and for taking the time to fill it. Keep having fun practicing your sales pitch!
Replied February 2023