Second Nature

RATING:

5.0

(4)
Overview

About Second Nature

Second Nature software provides users with basic tutorials on how the system operates, and it selects the training sessions that best suit each user's learning needs. The program is offered as a SaaS solution and is accessible from most web browsers. The software gives automated insights into what learners say and do during training sessions. Each session creates aggregated reports that can be viewed by the immediate user and that person's manager. The system allows managers to check the progress of employee training sessions without having to monitor video footage. The Second Nature software platform judges people based on their pitch, answer length, filler words, and speed of response. There are various questions to choose from for the AI sprite. Admins can customi...

Second Nature Pricing

Free trial: 

Available

Free version: 

Not Available

Coach, train and certify faster and better with AI
Slide 1 of 2

Second Nature Reviews

Overall Rating

5.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

5

Most Helpful Reviews for Second Nature

4 Reviews

User Profile

Eileen

Verified reviewer

Electrical/Electronic Manufacturing, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Powerful tool to train the sales force

The results obtained by Second Nature AI are significantly positive, allowing the sales team to effectively execute the planned strategies. This tool facilitates the capabilities for sales reps to interact with customers.

PROS

This is a very successful artificial intelligence driven tool for improving sales capabilities. It facilitates training by simulating scenarios that can be presented to sales specialists. It allows to monitor and evaluate the progress and performance of sales reps undergoing training. Allows the training process to be unlimited in the number of users to participate.

CONS

The built-in artificial intelligence is excellent, it meets all our expectations, it has no negative aspects.

Vendor Response

We really appreciate you taking the time to share your experience with us! Your product feedback is valuable and has been shared with the relevant team

Replied April 2023

Rebecca

Computer Software, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Practicing role plays with AI

PROS

Second Nature lets you practice all your sales pitches, product presentations, slide shares etc. with a virtual customer Jenny, who is an AI bot. Jenny is programmed to act like a real customer, asking about competition, value and other topics. She gives you feedback after each practice session which is really helpful to figure out points I didn't cover well enough, and how to improve my tone. As a manager on the system, I can see how each of my sales reps is doing and can drill into trouble spots, listen to their recordings, and put together a customized coaching program for anyone who needs it.

CONS

Sometimes talking to a robot feels a little...robotic. It takes getting used to. But once you've done a few simulations you get the hang of it. Some of our reps prefer practicing with Jenny to practicing with their manager.

Reason for choosing Second Nature

We felt that call recording products & Second Nature were actually complementary. Call recording let's you see what is actually happening on real sales calls. Second Nature lets reps prepare for those calls and make & fix all their mistakes before the real deal.

Vendor Response

Thank you for your review

Replied June 2021

Anonymous

2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed June 2021

Taking the guessing out of improving sales performance

Very positive. I helped a client get the system as part of strategic consulting work. Lack of transparency in their sales force was the motivator in finding a solution. After getting a demo and hearing from their customers, I was impressed.

PROS

Everything is measureable with data to back it up. There's no need to review videos of calls or wait until someone blows a deal to try to figure it out afterwards. Second Nature helps prepare the troops before they get to battle, not adding band aids after they come back. I like the idea of transparency, data driven, measurable, and intelligent training.

CONS

This needs more languages, I had a customer in Japan that was interested in it for their partner network but couldn't deploy with English only. When the other languages come it will allow for global adoption by the large multi-nationals across all their sales teams.

Reason for choosing Second Nature

Unique feature set matched the needs of the project, and the outcome is that it was the right decision. We see results, client was happy, I was happy.

Vendor Response

Thank you for your review!

Replied June 2021

User Profile

Judy

Verified reviewer

Financial Services, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2023

Equiped Sales Team

PROS

Simple and clean UI/UX design.Qualified on training sales team on all required measures and strategies on sales.VOip and VC recordings for later references.

CONS

Since we implemented, nothing negative to register. I crown it.

Vendor Response

Thank you for the great review and for taking the time to fill it. Keep having fun practicing your sales pitch!

Replied February 2023