TeamSupport Software


 

TeamSupport is a B2B customer support software that helps teams collaborate together by eliminating miscommunications, improving customer communication and swiftly addressing client issues.

TeamSupport has several key features that are essential to enhance team collaboration and deliver cohesive customer support. Customer requests coming in through multiple channels are assigned a unique ticket ID. Ticket automation feature allows support staff to flag messages by type or word.

The knowledgebase tool suggests solutions to clients trying to solve their own minor issues, freeing support staff to handle the higher-level challenges that may arise. The Water Cooler provides a dedicated place for customer support staff to collaborate and discuss issues. The solution allows support agents to view customer details, centralize contact database, and generate custom reports.

TeamSupport is a suitable solution for businesses of any industry and size that have a help desk or support team.

 

TeamSupport - Customer database
 
  • TeamSupport - Customer database
    Customer database
  • TeamSupport - Customer page
    Customer page
  • TeamSupport - Reports dashboard
    Reports dashboard
  • TeamSupport - Screen recording
    Screen recording
  • TeamSupport - SLA violation in ticket
    SLA violation in ticket
  • TeamSupport - Ticket grid
    Ticket grid
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

654 Reviews of TeamSupport

 

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Software Advice Reviews (170)
More Reviews (484)

Showing 1-20 of 170

Marielle from Technology Engineering Company
Specialty: Other services
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Teamsupport Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

If you have a team, I recommend to use this app. This help me a lot in my team, i can easily track them and we having a meeting even we not physically see each other.

Cons

Cons I see is always demand an internet connection and good if you have fast connection.

Review Source
 
 

Sarah Jane from Sunnies Studios
Specialty: Other services
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

teamsupport Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This app help a team to be on board always, like wherever you are you can send a file or documents without any hassle.

Cons

If you want always in group, it demands internet connection and sometimes slow to load. Yet still useful and manageable.

Review Source
 
 

Roland from Nickel Keynesbury
Specialty: Banking
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Enlightened new way of customer Service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Good web based help desk software easily adoptable and very easy to use at first glace. easily accessible anywhere and anytime.

Cons

Really craving for an app based or mobile app However the web based works very well and havnt had any negative experience since i started using.

Review Source
 
 

Teresita from Robocash Finance Corp.
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Teamsupport Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like using teamsupport to be in-touch always on my team, i can communicate where i am. We can share, discuss and makes report in this software.

Cons

It demands internet connection to use this app functional.

Review Source
 
 

Patty Claire from Mead Johnson Nutrition
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

TeamSupport Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is good when you have team, this help me so much to communicate in my team and we do our documents here with no hassle.

Cons

to communicate fast and well you need good internet connection. Nothing else than that.

Review Source
 
 

Julia from Toyota
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Teamsupport Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is keeping me in-touch to my team and boss wherever i'am , I can submit my report immediately with no hassle.

Cons

Still hard to embed pictures. Sometimes has slow loading and buff, but i think its about the connection or computer.

Review Source
 
 

Cherith from Pru Life U.K.
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

TeamSupport: Paving Way for a Brand New Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

In totality, TeamSupport live up to it's company name. It's efficiency and systematic interface makes us help our clients the best way we can thus gaining more positive feedback from existing clients and gaining more.

Pros

Since the boom of the age of technology, TeamSupport has always been competitive in the software as a service industry. One great distinct characteristics of this software and the company values customer satisfaction by making sure demands and queries are met. I am glad we have known and tried out this software because it increases our customer patronage since then. As a company, our employees were able to use the tool effectively because of it's great however basic interface.

Cons

I just wish that the mobile version will easier to navigate with and the application would not lag specially when queuing ticket numbers for concerns.

Review Source
 
 

Nichole from Huawei Technologies
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

TeamSupport

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Meet my expectation, its help me a lot in accordance of communication and training program to my applicant.

Cons

Such always must have internet connection to use this software well and manageable.

Review Source
 
 

Micah from Alorica Philippines, Inc
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

TeamSupport Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software is so intuitive, and i like making my reports here, all features are useful and functional.

Cons

There's no have app that is compatible to android or iPhone, you use it only on phone's browsing. Yet still useful.

Review Source
 
 

Mylene Joyce from Unilever Global Services
Specialty: Manufacturing
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

TeamSupport Supports our Team!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

TeamSupport Supports our Team!

Pros

TeamSupport is an effective tool to know and to track our client issues. The team gets to collaborate real time and come up with a solution.

Cons

They recently changed their calendar feature and I'm still trying to grasp the new environment. The tool is perfect, aside from that.

Review Source
 
 

Kathleya from Marketing
Specialty: Auto Dealership
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

TeamSupport Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

User friendly. Access files easily, I like doing my reports here and i can still in-touch in my team where ever i am.

Cons

This is not an Adroid and iphone app. You have to use your phone browser.

Review Source
 
 

Audrey from Accenture
Specialty: Software / IT
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2018

September 2018

All in one product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We tried different kind of products to support the needs of our clients and Team support have it all to satisfy there needs.

Pros

Team support is so great that it almost everything that you needs on your daily life , you can create custom fields such as anything you want product ,email templates,tickets, work flows and many more such a great product!

Cons

There is a issue on text formatting and editing I changes font size unexpectedly fixing it may help me love this product more, Overall this product it's a great product.

Review Source
 
 

Jesus from Dio Implant Philippines Inc
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

TeamSupport greatly supports our team !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

* a complete package customer support software that collaborates and align each departments
* very useful and helpful software

Cons

* no issue using TeamSupport software

Review Source
 
 

Nehal from Primary/Secondary Education
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Such a good software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The only thing I can think of is software is such the great backend handling development that make a lot of function in the same page

Cons

The user interface is so click and the show look for more seo for this software and would make next versions less clicks

Review Source
 
 

Jose from Ciexpro
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

helpdesk software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The customer service portal is very easy to use and gave me confidence immediately. Commercial capabilities in real time are a great advantage and solid reports are very functional. In general, everything is easy to use

Cons

from time to time I had problems because the program was loaded slowly and the customization was a bit restricted, however, I was able to continue working

Review Source
 
 

Gina from Sporting Goods
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Fantastic visual appeal

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I absolutely love the interface and workability/feel of the software, and am continually impressed by each new update.

Cons

One of the worst customer service experiences I have had with a product lately, extremely slow responses and generally unhelpful answers.

Review Source
 
 

Mary from SC Technical College System
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

Customer Support Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

TeamSupport offers a variety of ways to help improve customer service. They do a good job of giving options to fit different needs.

Cons

The website is a bit clunky. I'd say it needs to be updated to reflect a newer generation of users as well as existing customers.

Review Source
 
 

Sachin from Vodia Networks
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Full of features and simple to comprehend !!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

For ticketing updates using emails it seems to be pretty easy to catch on. We can assign the chores to several teams with great ease and the customization is pretty neat too.

Cons

Would be too soon to point out the negativities of this software as it's still in the try out stage in our organization, but the mobile app is at a starting stage so it needs time to breathe for now.

Review Source
 
 

Louis from LionRT
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Team Support Software allows us to minimize the procedural complexity of customer support cycles thus achieving optimized client satisfaction levels.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We love to Team Support's software ability to allow our company to aggregate volumes of seemingly disparate customer and business case details
into easily understood customer profiles which allow our company to focus on customer support and not software options and application.
Team Support does require a financial commitment , for the Enterprise and Support desk
options do provide equal value for the money. Another possible solution to understand the particular value to your company would, we suggest, to
select the "demo" option where a prospective company can work closely with Team Support customer service to install and perform software service features before any financial commitment is made.

Pros

Real time customer alerts , the ability to perform and archive screen and video recordings , the ability to organize product tracking.
The easily understood customer user interface is attractive.
The cloud based software is consistently updated by their company which we like.

Cons

Some companies may think that the monthly charge for service and support options for Enterprise and for the Support Desk option are exorbitant.
We believe given our recent experience that this is not the case.
Our general comments offer a possible compromise to assess value before any finances are committed.
Email integration could be improved as well.

Review Source
 
 

rohit from Integrated Resources
Specialty: Other services
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

great to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy Interface even for fresher who are new to industry of IT Helpdesk. Pricing is also considerable if we compare it to the services it gives.

Cons

Support from the company is very less if you have any issue with the software then you have to wait for it long time.

Review Source
 
 
 
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Showing 1-20 of 484

Jennifer from Mama J's Amazing Candles
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

it was an amazing experience using this program. Will definitely use it again and recommend to anyone who needs a program like it!

Pros

loved the ease of using the program. Has lots of features and amazing programs to use

Cons

there wasn't anything that i didn't like, it was an amazing program

Review Source: Capterra
 


December 2018

December 2018

A valid Help Desk choice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

TeamSupport's biggest draw is most likely how easily scalable it is as your customer support orginization grows, especially considering the ease of onboarding new support employees onto the software. Admin reporting features are also truely helpful, with a variety of stats that you can easily vizualize and gain insights into improving your uspport organization.

Cons

TeamSupport is not as large as some other competitors in the help desk space, so innovation on the product can be relatively slow, and upgrades are not very frequent.

Review Source: Capterra
 

Mayank from Soft Data Infotech Pvt. Ltd.
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Team Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall experience is that you should just go for it

Pros

One of the best softwares available which has been considered as the performer, the thigs that i like the most is that it is very responsive in terms of providing customer support for B2B bussinesses. It is one of the best customer sofwares. Also the help desk feature adds cherry on the top.

Cons

The things that i like least is nothing i have been using it for last 6 months but havent found any till now.

Review Source: Capterra
 


November 2018

November 2018

Amazing for teams starting out

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

TeamSupport was my first ticketing system ever. The interface is visually attractive and it's intuitive. The global search is pretty fast and lot faster than other ticketing systems i've come across after. I loved the fact that TeamSupport nailed inserting Rich Text into the ticket fields. It's pretty amazing. As you'll find that other big hitters have not been able to get this right. Great product. I had an easy time on boarding and highly recommend to tothers.

Cons

I didn't find much to wrong with this system only that we out grow it as out company got larger. But overall great product.

Review Source: Capterra
 


November 2018

November 2018

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and can be really helpful for most teams

Cons

Some of the people who were using it ran into some buggy issues but they got fixed

Review Source: Capterra
 

Eric from SMARTECH & Associates, LP
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Functions of the program and the organization

Cons

Nothing at all, great software to install

Review Source: Capterra
 


October 2018

October 2018

Great for B2B support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We found this very good for B2B support which so many features you could easily get lost.

Pros

It's all web based so you can access it on virtually any device that is connected to the internet. Clients informed us that they found it very easy to create tickets on it. We also loved the reports it generates to keep tabs on how effective we are.

Cons

I would have loved a mobile app. We also found that searching for tickets is a little clunky and very picky.

Review Source: Capterra
 


October 2018

October 2018

teamsupport

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Affordable, easy to use, has great visibility for all team members to work together

Cons

I do not have any cons to report at this time

Review Source: Capterra
 

Emeka from Boston University
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

TeamSupport is a great help desk software for business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software very intuitive; it is easy to get started with and also very customizable.

Cons

Nothing negative has caught my attention, although they could do well with adding more functionality.

Review Source: Capterra
 


October 2018

October 2018

TeamSupport - Great for Business To Business!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- VERY easy to use.
- Using many of the custom features TeamSupport can integrate into your current workflow, but at the same time improve your team's performance.
- Provides a GREAT and an easy to use Custom Hub portal for your customers to access tickets, KB, WIKI, ticket submission, and etc.
- Great KB and WIKI Tools for customers, so common questions can be answered.
- Doesn't require a Programmer or Web Designer to set up Customer Hub, out of the box it was easy to use.
- Using the Custom Reports, we are able to provide visibility in to areas of our business that needed attention

Cons

- Cost is bit high, but as long as they are always improving the systems, it will remain a good investment.
- Takes a long to setup all the Custom fields, types, and etc.

Review Source: Capterra
 

FREDERICK from Lowenstein & Associates
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Working well in our organization

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

This tool allows us to be more efficient in our support documentation.

Pros

The ability to work with the API to enhance functionality in our situation. The help from the staff has been excellent.

Cons

KB articles must be a ticket, thus having to keep tickets for a user OPEN in order to make them part of the Knowledge Base.

Review Source: Capterra
 

jessica from wegmans
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2018

October 2018

great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

it is a great experience with TeamSupport! thank you

Pros

very easy to use and understand! its great software

Cons

nothing! i love the software and will use it for now on!

Review Source: Capterra
 

Miriam from RCG IT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Greatly innovates and simplifies the managing support department!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keep it up! It is highly recommended and have raised the bar for B2B users.

Pros

The reporting tool is very reliable and user-friendly; it gives the user the power to generate their own reports.

Cons

It is currently web-based; I hope they launch an app compatible for Android and IOS. Doing so will increase their flexibility and market.

Review Source: Capterra
 


September 2018

September 2018

Easy to learn and use, has some issues but not dealbreakers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, it is a good piece of software that is very useful as we deal with a wide range of customers.

Pros

There are a lot of useful features and customization, which is important for a software like this. Easy to align my team with our goals. Useful when I am dealing with many things at once and have to delegate tasks to others.

Cons

We have had some issues that would have made this software easier to use, such as copying tickets. Formatting has room for improvement. Reporting could be improved as well. I have also had some minor difficulty getting people used to the UI, but like I said it is minor and ultimately does no harm to our work's pace.

Review Source: Capterra
 

Rhonda from Dr. R. J. Jensen Dental Corp
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Great Product

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

TeamSupport has recently replaced my previous support software. I find this one much more reliable.

Cons

There really is nothing I can say negative about this software.

Review Source: Capterra
 

Sarah from PC Payroll
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Search functionality is extremely limited

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Neutral - It's a good program to track issues, but has some serious room for improvement.

Pros

It's an easy way to log client communication and track any issues.

Cons

My biggest issue is the lack of ability to search. You can search for ticket numbers and names, but that's about it. It makes it extremely difficult to find historical tickets, especially if you track a lot of tickets.

Review Source: Capterra
 


September 2018

September 2018

Great Way to Streamline Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ever since my company implemented TeamSupport, it has helped us manage each support ticket that we receive. Being able to delegate the ticket to someone on the support team helps get the issue resolved quickly and keeps the customers happy.

Pros

TeamSupport is a great product for a small-medium size company looking to manage their support team and all of the support tickets that constantly arrive everyday. It provides an easy interface to manage support tickets and to assign the ticket to someone on your support team, ultimately increasing the efficiency at which the team operates.

Cons

It is necessary to monitor your filters or else a good amount of spam messages will find its way into your inbox.

Review Source: Capterra
 

Kelli from Jackrabbit Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Team Support is a great piece of software for managing tickets

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the ease of use of this product. I work for a virtual company and the ease of this product allows our whole team to stay on top of the customers's problems.

Cons

I would like for it to integrate with more products. It does integrate with some but I wish it would integrate with more. I also wish the reporting was better.

Review Source: Capterra
 

Gary from Humanus
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Good tracking, flaky interface

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I like the software in almost every way... but did I mention the flaky web interface.

Pros

This is a great piece of software for collaboration. I can track history, get status updates, post comments, send tickets, reassign tasks - all with a few clicks.

Cons

The web interface is flaky. It seems to work well with Edge, but not very consistently with Pale Moon or FireFox, or some of the other browsers. That's not a deal-breaker for me, but it is annoying when I'm in a rush to get started in the morning.

Review Source: Capterra
 

Emmanuel from Airbus Defence and Space
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2018

September 2018

Perfect solution for front line teams

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

TeamSupport is flexible in terms of its capability in handling cases, ticket handling, email tracking, support suggestions and others to name a few. It's perfect for IT help desk and support services.

Cons

Learning curve can be a bit longer, depends on the user's deep understanding of a support workflow. But overall, this app is seamless.

Review Source: GetApp
 
 
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