TechValidate

RATING:

4.8

(8)
Overview

About TechValidate

TechValidate automates the process of collecting, analyzing, and publishing customer feedback so businesses can get the most out of the data. The platform is built on a proprietary technology that identifies advocates in the customer base and validates their feedback through survey questions, social media activity analysis and more. It sends out an email or web link asking customers to share their experience with a product or service with us via our online form (or via email). Once validated, it is then published in the Customer Research Library, which is referenced by other professionals.

TechValidate Pricing

Starting price: 

$15,000.00 per year

Free trial: 

Not Available

Free version: 

Not Available

TechValidate data validation

TechValidate Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4

Functionality

4.5

Most Helpful Reviews for TechValidate

8 Reviews

David

Hospitality, 201-500 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

A great tool to generate content and measure sentiment

We have a relatively small marketing team and with TechValidate we're able to generate sales enabling content with ease.

PROS

TechValidate is a great way to capture sentiment and create UGC that is great to assist the sales team. The support we get from our CSM is also top-notch. Definitely makes a difference to have an expert that can help craft surveys and offer best practices. Surveys are simple to set up and results are easy to digest and understand.

CONS

Sometimes the best practices TV follows make it hard to be agile - ie you might have to wait a few days before launching the survey.

Charity

Business Supplies and Equipment, 10,000+ employees

Used more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Our Key to Customer Sentiment

The best thing about this software is that it allows me to gauge and leverage customer sentiment for those customers that wish to remain anonymous. Not everyone wishes to be named in our industry and it's great that we're able to still leverage their feedback while protecting their anonymity. We've been able to leverage results on our website, in social media, email campaigns, and in sales enablement tools.

PROS

I love how simple TechValidate is to use. Building and implementing surveys is super intuitive. And I love the functionality built in to analyze results like being able to crosstab the data against other questions in the project.

CONS

Honestly I don't have any complaints at this time.

Jessica

Computer Networking, 5,001-10,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2018

The support team was awesome. The tool's purpose offers a really cool concept.

It was an easy way to turn data into shareable charts, facts, and stories.

PROS

The software was easy and straightforward to use. The support team was very good about answering questions quickly, and was always there to help make you successful.

CONS

After the contract is over, all collected data is no longer available for public use, unless you resign a contract.

Fiona

Information Technology and Services, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

10/10

[SENSITIVE CONTENT HIDDEN] our account manager is amazing. She has been the reason why we have implemented and used the TechValidate stats and charts the way we do.

PROS

The software is very intuitive, easy to use and showcases our customers and what they think of our product

CONS

I would like to be able to change the colours on the TechFacts to be in the company colours

Sharon

Non-Profit Organization Management, 51-200 employees

Used less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Easy and Efficient

PROS

Using TechValidate is an easy and efficient way to get testimonials and data that support our marketing messages.

CONS

The need to space surveys out by at least a month limits our ability to get testimonials about specific products, but the spacing is important to prevent survey fatigue for our customers.

Dawn

Computer Software, 201-500 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2019

Easiest Customer Stats EVER

I love how TechValidate allows me to scale our customer reference program and create new public facing content quickly and easily. Customer service is great, and any time I've had a question, our rep has gotten back to me right away.

PROS

After YEARS of having to manually track down customer stats, quotes, and testimonials, using TechValidate has been a DREAM. We can easily assemble stats, pull user quotes, and even follow up with dissatisfied customers we wouldn't otherwise hear from.

CONS

I'd love if we could ask more than 10 questions! That's about the only downside I can think of.

Jurija

E-Learning, 51-200 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Quick wins to highlight your business

PROS

This software allows for a painless way to collect customer feedback (both good and bad). It also has extensive features to help you highlight the good with case studies, small image snippets, and you can develop a whole landing page around certain types of feedback

CONS

Looks a little spammy to customers when they first get it/ aren't sure what it is. It would be great to have even deeper customization as far as email looks when it first gets sent out.

Lisa

Marketing and Advertising, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and was entered into a raffle as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed September 2017

Incredibly user friendly and great results immediately.

Third-party validation to statistics and metrics.

PROS

Easy to use, instant customer-success stories and metrics/statistics. Adds third-party credibility to the statistics cited.

CONS

TechValidate was incredibly helpful right out of the box. Our first survey netted excellent third-party statistics that we were able to share with our potential audience. The only downside? I wish it were free!

8 Reviews