The Rant & Rave Platform is customer engagement software that helps collect real-time customer feedback. and enable agents to collect feedback via various channels, including email, SMS, web, app, phone, or chat. Users can access insights through a personalized and unified dashboard that consolidates all feedback in one central location. Agents can take proactive measures in response to feedback by implementing automated alerts. Users can gain deeper insights by understanding the emotion conveyed in each piece of feedback using a sentiment engine that translates verbatim comments into actionable behavioral insights.