Vergic
About Vergic
Vergic Pricing
Offers four per user/per feature pricing packages: Co-browsing (€35.00/monthly), Advanced Chat (€50.00/monthly), Digital Engagement (€70.00/monthly), Chatbots (€0.18.00/per dialog).
Starting price:
€35.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Vergic
4 Reviews
Marcus
Verified reviewer
Government Administration, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Easy to use ,customizable customer service platform.
I'm very happy with this product. It lowers the workload from our serviceworkers and lowers the wait time for our customers.
PROSAs the title describes, The Vergic Engage platform is a fast implemented, fully customizable chat, bot and automation platform. We handle aproximately 3000+ requests each month with high satisfaction-index from our citizens. I'm able to help more than one customer at the time and I am not bound to a physical office. I'm able to work from anywhere with a higher capacity than with a Phone. The chatbot has been helping us for over a year. First an integrated external bot-pöatform and now the buildt in bottrainer platform. The bot has a high confidence rate and helps ut with over 1000 dialogs per month.
CONSI would like the notifications from the software to be able to notify me when I'm on the move. I could see the benefits of an phoneapp that would make it possible for me our assistans to move around without the computer and still be notified.
Alexander
Government Administration, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Versatile, powwfull communication and automation plattform
Great developers, agile and fast release og requested features
PROSPlattform independent videochatt, co-browsing, functionality for setting up and collecting data, seamlesss integration between human agent and chattbot agent, swedish NLU language support.
CONSOOB integration with Microsoft products/ecosystem
Reasons for switching to Vergic
IBM not GDPR compliant, lack of swedish language support.
Sofia
Real Estate, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Review
We are happy with it! Whenever there is a problem it is always fixed very quickly.
PROSWhat I like the most is that it is so simple to use once you are working in the chat. It is easy for everyone to find the canned responses and to learn how to work in the program.
CONSSince we communicate with our customers in both Swedish and English all changes have to be made on two different pages in order for the customers see on both the changes on both the Swedish and the English page. This leads to that I have to make all changes twice. It would be easier if I go to a canned response and can see both the swedish and the english version in one place or be able to change the times we are open in just one place and not two.
John
Accounting, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Excellent Experience and VFM
Excellent - there are many Chat tools available, bur Vergic is far superior to others we looked at and that I have used in the past.
PROSVery easy to use and designed by operational experts that understand customer service. The Chat Bot is easy to use. Development an deployment is easy. Excellent Account Management - the team work with you and are a valued partner.
CONSNothing missing - there are a number of activities that will enhance the product.
Reason for choosing Vergic
VFM and product features. Vergic had all the features of the other products, but were far more cost effective.