Referral Rock
About Referral Rock
Referral Rock Pricing
Starter: $200 per month Growth: $400 per month Established Business: $800 per month Agency & Enterprise: Contact for price quote (Optional success package available for additional $400, or free with 6 month subscription)
Starting price:
$175.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Referral Rock
1 - 5 of 92 Reviews
Perry
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Amazingly simple software to growing our referral network
Simplicity of rolling out a referral prgramme
PROSSimplicity, flexibility and customisation options. I really like to way everything is within one system
Emilie
Luxury Goods & Jewelry, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
RR is great for syncing with a HubSpot CRM
RR support has been great. Our support person has answered all questions in a quick and timely manner and has really been able to help us make changes and understand how to use
PROSAs an admin, RR is great for managing and tracking referrals and affiliate data. I enjoy being able to keep up with all details in real-time and seeing referrals come in for our affiliates. As an affiliate, I enjoy the features RR offers when allowing me to see my referral data and all info I need to be a successful affiliate right on my dashboard as soon as I log in to the portal.
CONSAs an admin, RR is very difficult to navigate. I struggled to understand where to find settings changes, how to set up the program and save edits I made to our program, among other things. The different options RR offers are great, but I found it extremely difficult to navigate and understand as a potential first-time affiliate admin user.
Reason for choosing Referral Rock
RR offered the two-way sync with our new CRM that we were really looking for.
Reasons for switching to Referral Rock
Our company moved to a new CRM and we wanted to find a referral platform that would allow for a two-way sync with our CRM.
David
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed July 2020
Decent product, poor onboarding
Frustrating. The product is so close, but it is hard to pay for onboarding that can't help you do most of what you were told the platform can do.
PROSIt (somewhat) integrates with HubSpot and we use this as our CRM>
CONSThat nothing works as it should, or as I was told it would before we purchased it. I have waited over a month on an answer from the "support" team regarding an issue that salesperson told me the software could definitely do, but does not.
Reason for choosing Referral Rock
HubSpot Integration
Vendor Response
I apologize for the negative experience during the on-boarding of your referral program. In speaking with our team, it seems that the issue was on based on a limitation with HubSpot's API, not our integration. As far as I understand our team has worked with you to resolve the issue quickly and we were already working with you before this review by bringing in additional integration specialists on a scheduled call. Thank you for your review and we hope we can continue to work with you as a happy customer.
Replied August 2020
April
Outsourcing/Offshoring, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2024
Referral Rock is the perfect plug-in-play for Affiliates
Our onboarding specialist, [sensitive content hidden], was a great guide as we quickly moved through the milestones to launch. He and the support team are very quick to respond to any question or concerns that comes up. I would highly recommend Referral Rock for any reward program you are launching.
PROSWe had a very tight timeline as our previous vendor-partner was not able to meet our needs based on our agreed upon deadline and we were able to go live with our site with CRM integrations within 2 weeks! The customization capabilities was another key factor in our decision to move forward with Referral Rock.
CONSWe have a handful of Affiliate Partners who are grandfathered in with separate terms than our current program and unfortunately there is a separate license at $75/mo for each program with different rewards so it's not economical for us to be able to use the program for all partners.
Reason for choosing Referral Rock
After 6+ mos of work, vendor could not meet launch deadlines with Zoho integration, not did they have the customization capability we needed.
Reasons for switching to Referral Rock
They were not able to handle the CRM integrations to meet launch deadline, nor was their tool customizable.
Alex
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Loved using Referral Rock, Great Integration with HubSpot
We've loved our experience with Referral Rock! The implementation team is very helpful and our specialist, [sensitive content hidden], is super responsive and willing to help. She didn't overwhelm us with emails or resources, but we always knew we could go to her with any questions. Overall, a really great experience and we definitely recommend!
PROSWe needed an easy-to-use affiliate management and payout software that integrated seamlessly with our CRM, HubSpot. We've loved our experience so far and it's been easy for our affiliates to use!
CONSBecause we are new to the system, it's sometimes hard to find the settings we're looking for within the system. Also, I wish it were possible for our affiliates to update all of their personal info in their account settings (such as email and Paypal address). Other than that, we are loving it!
Reason for choosing Referral Rock
We loved LeadDyno and were going to go through with it, but it didn't have a 2-way sync with HubSpot so we couldn't make it work with the way our systems are set up. Also, RR support was more timely and consistent even though LeadDyno was great too.
Reasons for switching to Referral Rock
Needed better integration with our system, wanted a more robust system that had several tools for viewing referrals on the affiliate side and just an overall better affiliate user experience