Adereso Helpdesk

Adereso is an omnichannel customer service software that centralizes multiple communication channels like WhatsApp, Facebook, Instagram, Twitter, Email, and more into one unified workspace. The software caters to businesses across industries looking to deliver excellent digital customer experiences. With Adereso, agents can respond to customer inquiries from all channels in one place. The software also has a campaign management feature for sending mass WhatsApp messages and surveys for measuring key metrics like CSAT, NPS, Effort Score, and FCR. Businesses get access to detailed statistics and metrics on the customer service operation, helping identify friction points. Integrations with platforms like Shopify, HubSpot, and Salesforce allow accessing ecommerce data a...