Atom

RATING:

4.6

(16)

About Atom

Atom is a conversational chatbot that automates responses and answers customer questions within seconds. It understands intent, provides information, and completes transactions automatically. With Atom's automation flows, companies can provide 24/7 service. The solution leverages automation that understands customers' needs, ensuring faster response times, proactive follow-ups, and streamlined workflows.

Atom Pricing

Contact Atom for pricing details.

Starting price: 

$1.00 

Free trial: 

Available

Free version: 

Not Available

Atom conversations

Atom Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Atom

1 - 5 of 16 Reviews

User Profile

Sean

Verified reviewer

Computer Software, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2021

Huge asset for me for clean and comprehensive code

I was shown Atom by a colleague in college when we were both learning how to code. It was an incredible asset for us as new software devs because it really can assist newer devs in learning languages with its auto-fill functionality. I would wholly recommend this to new developers. With that being said Atom offers all the functionality that Senior Developers are looking for wrapped in a nice clean UI that feels less cluttered than some of the competitors on the market. I think that Atom would work just as well in any organization that is using a competing code editor as their standard as it provides the same level of depth while providing it in a more modern package overall.

PROS

Cross-platform functionality Incredibly user-friendly UI Auto-fill for code makes writing code a lot more fluid and quick The ability to use plugins with Atom is really cool and very useful (I personally love Atom Beautify)

CONS

The only gripe I have is that my team uses another code editor within my organization as Atom is not the industry standard. With that being said, I think Atom would function just as well, if not better, for our companies purposes.

Reyna

Telecommunications, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Si quieres resultados a corto plazo elige Atom

Nuestra experiencia ha sido excelente ya que hemos logrado Automatizar nuestro proceso de Ventas en WhatsApp logrando incrementar substancialmente las Ventas. No hemos tenido que disenar o configurar nosotros el Chatbot; ellos con su experiencia ejecutaron esto rapidamente. De igual manera el proceso de Onboarding y Capacitacion del personal nos ha ayudado a lograr los niveles de respuesta y seguimiento requeridos para lograr nuestros resultados. Altamente recomendados.

PROS

De los temas mas importantes para nosotros es que nos enfocamos en nuestro negocio y el equipo de Atom se enfoca en el diseno y entrenamiento del Chatbot garantizando interacciones fluidas y realmente conversacionales. Esto nos han permitido ver resultados inmediatos.

CONS

Estamos esperando algunas funcionalidades que proximamente estaran liberando.

Reason for choosing Atom

Porque ninguna de las otras opciones ofrecia un proceso de Automatizacion fluida que se adaptara a las interacciones diarias de nuestros clientes. Teniamos que depender de un distribuidor que armaba el flujo y posterior nosotros tener que entrenar al chatbot. El equipo de Atom se encargo del diseno, entrenamiento y activamente proponer mejoras para asi reducir el tiempo de ROI.

Reasons for switching to Atom

Porque necesitabamos ayuda Automatizando el proceso de captura de clientes de una manera conversacional y eficiente.

Vendor Response

Thanks for the feedback!

Replied July 2020

User Profile

Chris

Verified reviewer

Information Technology and Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed July 2022

A good chat platform for a website

Atom is OK, but it is a crowed market and there are many others to pick from.

PROS

We tried Atom for a few customers and were impressed with it's features and performance. Good integration with Wordpress

CONS

Department drop down is very small. Switching between web pages doesn't keep the chat window open.

Anil

Marketing and Advertising, 5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed June 2022

Content Management with Atom

I used Atom over 6 months to use content management feature to collaberate my customers contents.

PROS

Atom is handy tool for many features, you can work with it to use content management.

CONS

Atom should serve more feature to use marketing and content optimization.

Reasons for switching to Atom

Ultraedit has more feature to use.

Anonymous

11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2021

Easy and efficient tool

Overall I’ve had great success with this tool. My team finds the tool easy to use.

PROS

Setup was easy, intellisense very helpful.

CONS

Updates are not as frequent as other tools

Reason for choosing Atom

Better functionality