Avaya Experience Platform

Avaya Experience Platform is a unified communications solution designed to connect people using a range of channels, including voice, email, and chat. The software is designed to deliver effortless experiences for customers and employees at every touchpoint, and help contact centers run smoothly no matter where employees are based, in the office or working remotely. Avaya Experience Platform automatically routes interactions to the most appropriate employee based on their skill level, customer value, and campaigns. Contextual customer information is displayed to agents at the point of interaction, who can also connect with appropriate internal experts through online presence and instant messaging capabilities. Service quality can be tracked and areas for improvement id...