Birdeye Messaging is an omnichannel customer communication solution that helps businesses utilize the built-in all-in-one messaging inbox to access email, text messages, webchat, and voicemail from within a unified platform. It allows employees to respond to reviews, surveys, referrals, and more across multiple platforms, such as Instagram, Google, and Facebook. Birdeye Messaging enables employees to conduct consultations, meetings, and appointments with customers via the video chat functionality, optimizing the customer engagement processes. Pricing is available on request and support is extended via live chat, email, phone, and other online measures.