Been using Hatch for about a month now and getting a very strong response rate from our customers. It is helping to revitalize stale project communciation, and better maintain existing communcations to close more projects.

Built in API to connect our existing CRM system to Hatch in order to build automations that start campaigns in the background automatically.

The boards can get a bit overwhelming and messy without much visual customization.

Our customers are contacted within seconds of submitting their lead requests. We are able to provide them with a consistent look and messaging. We are able to Automate, follow-up processes, automate nurture campaigns, and automate confirmation and verification of scheduled appointments. As well as many other parts of the process, from start to finish. The team at Hatch has been exceptional to work with, always willing to listen and looking for feedback on how they can improve how we use their platform.

The speed and efficiency with which Hatch has allowed us to respond to our customers, and manage their customer journey automatically, and get them the proper messaging for all phases of their project has allowed us to grow rapidly without needing to add as many employees as we would have needed to before. We also have the confidence to know that we are not forgetting or missing out on sending messages to a customer when we said we would.

The two biggest issues we have with Hatch so far are;Controlling what data is important and what data is not important to our various campaigns. We use multiple platforms connected to Hatch and sometimes they step on each others toes.The ability to fine-tune our specific availability of when we would like messages to go out, or when we would not. IE, holidays and days were the office is closed.

I would have to say my over all experience will Hatch was not horrible but not worth the money we spend. First they over charged us for our first year of usage by charging us the start up fee every month. I am still waiting to get my credit back from them on this. I also had several different "Customer Success Managers" managing my account but I had to reach out to them several times to get anything done and most of the time I was directed back to the support people. I am not sure why this platform cost so much as there is not a HUGE amount of customer support. We did get decent responses from Customers through the platform but cant justify the cost when there are several other platforms with more customer support and more visibility on how it works. I also had been reaching out to my customer rep who I guess left the company without any notice to her accounts or even an automated message that the email is no longer being montiored. I would have to say every since we told them we were no longer going to be using their services I have not been able to get a straight respond. I was told I would not see any charged from Hatch after 10/17 but there was one on 10/28 but I was told that was for October not November. I no longer have access to log into the platform to verify that this is infact the October not November bill and that is not included on the payment. I would have to say this has been expremely painful and the company still owes us money and an explaination.

I liked that I was able ot easily text people from my computer. I was able to send alerts to my team letting them know of new appointments but also hear feedback from customers on how the inspection went or where they stand on their project.

I did not like that I do not have any control or visibility into what is going on with my campaigns. I had an issue where my API for our CRM was no longer active and it took me digging into it to realize that none of my cusotmers were going into my campaign. No one on my account said anything about the drop in activity. (I was also getting married so I was out when this happened and missed a good amount of customers in our summer months)

I feel Hatch is a great software that fills a the gap for many industries that need to automate lead source followup. I can't imagine a better lead source software.

This follow up software integrates with our CRM and works flawlessly. It sends text messages and emails to lead source until they respond. This way, our cleaning company is sure to let potential customers know that we REALLY want their business. It also gives us a chance to offer further discounts or give extra attention to get the potential customer to book our home cleaning service. It is simple to use and and very useful. The support staff is very responsive.

The price tag for my small company seemed a little more than I really felt comfortable paying. I feel many of the people that contact via Hatch would have called us back anyway. The follow up could / should be done by my office staff. When the COVID -19 crises hit and our company lost 70% of revenue I felt I really needed to put a pause on Hatch until business was back to normal. The staff at Hatch was understanding and was prepared to pause billing until pandemic is over. Alternatively, I asked if they could target all my customers (inactive and active) about 27K contacts. They worked hard to put together a strategy to contact everyone in our data base. I sincerely appreciate their willingness to adapt to the crises and help get people scheduled. I have searched extensively for another platform that can do the same thing for a lower price tag without success. I am confident that Hatch is worth the money, especially since they were so abiding when the sh!t hit the fan with Coronavirus. I look forward to seeing how Hatch evolves.

Our Hatch implementation was one of the most painless software implementations I have done.

The implementation team was on the ball, and we had to do very little in order to get migrated from our old platform. The UI is very simple and easy for our call center to understand.

Hatch is still a somewhat young product, so there are some more features that the team could work on developing to make sure it scales with our business. Overall they have been very responsive to our feedback, and we are one of their more enterprise customers.