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Customer Communications Management Software

Hona

Hona

RATING:

4.0

(4)
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Overview
Reviews

About Hona

Hona is a customer communication management tool that helps law firms educate clients about their cases and keeps them updated on stages with automatic updates. The platform aims to keep clients informed, engaged, and educated about their cases, all with minimal effort on the part of the law firm. Additional features include automatically gathering legal client reviews and posting them publicly, two-way messaging, and client forms.

Hona Pricing

Free trial: 

Not Available

Free version: 

Not Available

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Hona Reviews

Overall Rating

4.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

3.5

Functionality

4

Most Helpful Reviews for Hona

4 Reviews

User Profile

Ali

Verified reviewer

Legal Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed December 2023

Hona Review

PROS

Hona is very user friendly. Additionally, it has many great features to help with the attorney - client relationship

CONS

Hona is time-consuming to set up, but once you have it all done, it is great!

Bridgett

Legal Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

A must for communicating with clients

Great experience. [sensitive content hidden] has been a valuable asset to our implementation and troubleshooting of Hona

PROS

I can text them on demand with questions or details about their case.

CONS

Not being able to attach a photo to a mass text

Reason for choosing Hona

The ease of use and cost was significantly less

Kathleen

Legal Services, 1 employee

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2024

Customer Service Rep Pushed $5k contract and then ghosted my business

It sucked and I had to contact the owner of the company because their little pushy tech bro salespeople lied to me

PROS

They did give me a PARTIAL refund, only after I contacted the direct owners of the company, they were in the process of selling the company

CONS

They took my money and provided nothing.

Reason for choosing Hona

Because I was an idiot and believed what they said.

Andrea

Law Practice, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Makes the client journey smooth!

We've recently implemented Hona for our law firm and look forward to the ways it will improve our client's journey as well as our team's. We're excited to see the results of this great tool and how much time it will free up for more improvements for our client experience.

PROS

The Hona automation tool provides our client journey with transparency, and frees up our team to provide better quality service.

CONS

Will supplement this at a later date - we're new to Hona.

Vendor Response

We're glad you're enjoying the experience so far, Andrea. We'll keep up the great work so your follow-up review is just as good!

Replied December 2023