Webio

Webio uses conversational AI, blended with live agents, to deliver customer engagement and collections success. Webio's conversational engagement is across multiple messaging channels, at scale, and in the channels customers prefer to use. The platform makes difficult customer conversations easy, ensuring increased engagement rates and positive outcomes. The team are specialists and know what messaging works, and believes empathy is the key. With Webio automation, the conversational AI does the heavy lifting and can take care of more than half of customer conversations, and it is enhanced by personalisation and self-service. Going deeper, the Propensity Studio predicts a customer's intent and state during a live conversation and can steer it towards a successful...