I recently had an issue with changing some of my settings on Bookafy and made my first call to the support line. I reached a young lady named Sarah. I've been in the service industry since the beginning of time (I’m old) and Sarah provided perhaps the best customer service experience I've ever received. Sarah identified the problem as a system issue and immediately suggested a potential workaround. Not only did she suggest it, but she then logged into my account and made the changes, showed me the changes, and we were all set. She genuinely seemed to enjoy her job and helping me, and it came out in the service she provided. My first experience with Bookafy Customer Support made me glad I switched from the other company. Bookafy delivered and I am a happy camper!

I hate the back and forth to set up appointments, it drives me nuts. Once back and forth is fine but the constant how about this, what about that, etc was too much. I tried several 'free' apps and in the end, Bookafy was the one that was the best to interact with clients with the least issues.

It's comprehensive and had all the integrations I was looking for. It does the booking process so simply and for mobile it beat my last option out hands down.

The user interface can be confusing. I love the app, it does everything I want it for perfectly, but I am often lost on the UX. I find the navigation confusing. The calendar tab is confusing. Ultimately, the booking part is awesome, the back end is not.

As a frequent user, I find the interface very useful for making appointments and managing availability in a very easy way. I also like its automatic reminders and it has integrations with popular calendar apps. In my view, it is a solid choice for companies looking to improve their appointment scheduling process.

The reporting and analytics features could be more advanced.

I love that i actualy got a loatening ear when I provided feedback. In all honesty I havent used Calendly's custoner support, but once. The answer was unfoetubately we dont offer that for marketing agencies. Bit bookafy did. I was way surprised thst i got even into a long mail conversation with support wven though I havent paid them a single dollar. Way rare, and impressive.

Everything about Bookafy ia better. - Better features in the free version - Live Customer Support even on the free version - better pricing and more feature rich on the oaid version - A white-labeled option for resellers/marketers that is way more economical and the customization possibiliites are superior to Calendly's I cant imagine anything in the market can compare.

Load time ia a little slow, but they are working on that.

My previous scheduling service dealt with time zones in a strange way, and BLAB has absolutely solved that issue. The switch, learning a new system, and setting it up was a bit time consuming, but ended up being well worth it.

There's so many scheduling options for salons and spas out there, it's great to finally find one that is optimized for my industry. It's crucial for me that billing, client management, program management, and progress tracking all happen within my scheduling software. The integrations are unparalleled, in particular the 2-way sync with Google. Great product.

There are places I wish I could customize more, such as email reminders, a thank you page, and the main interface.