Contentsquare
About Contentsquare
Awards and Recognition
Contentsquare Pricing
Please contact Contentsquare directly for pricing details.
Starting price:
$10,000.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Contentsquare
1 - 5 of 117 Reviews
tim
Information Technology and Services, 201 - 500 employees
Used less than 12 months
OVERALL RATING:
5
Reviewed October 2021
Great Product for Insights into your Customers
Clément
Verified reviewer
Apparel & Fashion, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
A powerful tool to enable growth
The possibility to answer "why" on so many questions we might have about our pages and journey
CONSThe learning curve is maybe a bit steep and the tool can be obscure if you don't come with questions to answer to
Samana
Consumer Electronics, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
CS is key to shaping and optimising UX, CX and ultimately business performance
Overall very happy with the product and support given to us. Improving business performance across all Samsung product categories and provide optimisation strategies. Support European markets in insights delivery & usage for their local activities. We have successfully provided proactive business insights to shape performance and make changes in a timely manner.
PROSEfficient use of experience analytics features, real time data allowing the team to extract insights from the get go. Understand page engagement in real time. CS Live extension is a fantastic addition, especially for clients who are time poor and shows immediate value of the tool. Allows us to see issues when they arise and we can feed back to respective teams in a timely fashion - this is particularly helpful during product launches. Understanding the conversion funnel and contextualising Adobe data to truly understand the consumer. We've used CS on countless use cases and it has made our insights more effective. The best part is also being able to quantify the impact which has really upped our level of reporting & insights. CSM Support, and all tech support from the whole CS team has been invaluable. Thank you!
CONSDownload functionality currently works only for zoning and not for heatmap. Is it possible to extract all of them easily as images so we can use them in our own decks/templates?
Reason for choosing Contentsquare
N/A
Katie
Broadcast Media, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2020
Great consumer insights
I find the heatmaps invaluable to understand how the users are navigating our site and how they are engaging with the various features. It really gives us a great insight and helps us to make customer centric product decisions.
CONSI do find some of the journey tracking functionality confusing to use, but with training and frequent use, it is becoming easier to navigate through.
Anonymous
5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Both the software and the team are easy and flexible to interact with
There's something useful at every level of knowledge/experience with the tool. The team is super flexible and supportive and speaks with us like a good friend who happens to be very knowledgeable about CX Analytics.
PROSLike the ability to ease into to using the software. Always something new to learn, but also value at every stage of training. they are constantly developing and improving so even if something isn't ideal, its not long before they fix/improve it.
CONSmore in-depth features require more training, but that's understandable
Reason for choosing Contentsquare
better technology and more innovation
Reasons for switching to Contentsquare
better technology