easyfeedback
About easyfeedback
easyfeedback Pricing
easyfeedback is offered across three pricing plans, outlined below. Starter: €49 per month, €490 per year for 1 user and 500 participants Business: €790 per year for 1 user and 5000 participants Professional: €948 per year for 1 user and 20,000 participants
Starting price:
€49.00 per year
Free trial:
Not Available
Free version:
Available
Most Helpful Reviews for easyfeedback
1 - 5 of 27 Reviews
Herbert
Verified reviewer
Computer Software, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Customer & Brand Experience
We us easyfeed on a borad scale: Customer Experience Survey, Staff Experience Survey, Project (Business Development) Ratings, Assessments, etc.
PROSEasy to use, high flexibility, low maintenance, affordability.
CONSWe miss the functionality of individual result ratings.
Claudia
Newspapers, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Best thing? It's so easy to use. Nobody in the business can say they can't get customer insights!
easyfeedback has given us an easy way to ask for user feedback, to recruit probands for inhouse-user tests, gather leads for events and collect input for our journalism - always protecting the personal data of our readers. We now regularly use easyfeedback surveys to collect data on journalistic questions and publish stories based on that input. easyfeedback has become a vital component of our data-driven storytelling journalism (latest example is our coronavirus diary: https://www.sueddeutsche.de/leben/ergebnisse-corona-umfrage-1.4865673).
PROSIn our media organisation we use easyfeedback intensively and regularly for our high-traffic news sites, apps, newsletters and podcasts. We value it as a powerful survey tool with a reasonable pricing structure and a very quick and competent support team. It is a real advantage that it has a good user experience and is therefore quick to learn. That made it easy to convince teams across the business to do online surveys for their products. The automatically created results pages and the filter options on it are brilliant! We often don't export the data for further analysis because all our hypothesis and questions can be answered directly using the provided features. We love the layout options and are use example surveys. This way everyone in our business can quickly built a good survey matching the look & feel of their particular brand. Really powerful is easyfeedback in combinatination with the Google Tag Manger. It gives us a lot of control over which user groups see survey invites and over frequency of invites shown.
CONS1) We would love even more layout options, e. g. the option to use our own fonts, manage logos better. 2) It would be great to save the full questionnaire in one long jpeg for quick structure checks, archiving and proof reading (without having to click through all paths of the survey. At the moment we use a browser screenshot tool but the mouse over menus of always appear when screenshotting and hide the text of some questions.)
Reason for choosing easyfeedback
easyfeedback fulfilled all our requirements, offered the best pricing model and as a German business we preferred a partner in Germany with a support team based in Germany. In our experience big international companies don't provide the same level of quick support and we have often little chance to give input for their roadmap. With easyfeedback we always have a direct line.
Reasons for switching to easyfeedback
In 2016 we were not happy with the data protection solution of Typeform and felt that managing several teams and users was becoming hard.
Vendor Response
Hello Claudia, we are thrilled by your feedback. We will use your ideas to further improve our product and keep your experience with us on a high level. For all your current and upcoming projects we wish you continued success! Your easyfeedback Team
Replied April 2020
Antonio
Sports, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2020
Good feedback tool
Overall it is very useful tool for our costumers and product development.
PROSEasy to set up questionnaires. Invite and control email responses of your clients and costumers. Good filter options to view questionnaire data. Nice design and quick loading times.
CONSThe api documentation could be a bit better, examples how to set up with different coding environments. Also results are limited.
Reason for choosing easyfeedback
Good price
Vendor Response
Hello Antonio, thanks for your honest feedback. Of course we are happy that you like the features we offer and that we provide added value for your company. We will use your feedback to further improve our product. We are currently working on the API documentation and result reporting, and we are constantly trying to improve it and show our users all the possibilities. Your easyfeedback team
Replied April 2020
Gerlinde
Management Consulting, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
easyfeedback
easyfeedback delivers what the name promises. This tool makes it really easy to obtain feedback from employees (internal) or customers (external). Many helpful templates and the support is quick and helpful.
CONSI had some difficulties with the 360° feedback, you first have to understand how the system works. Thanks to the support team, I managed.
Werner
Media Production, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Good SaaS-Tool for Surveys
We use it on an everyday base for our media products and awards. Never had any bigger problems with it.
PROSEasy to use, very flexible and reliable. Good customer support. Compliant with DSGVO.
CONSUsabilty and results could be a little more fancy and should be modernized.
Reason for choosing easyfeedback
We used this before typeform, but easyfeedback convinced us more.
Reasons for switching to easyfeedback
Privacy topics.