IndeCX is a customer experience management platform that enables businesses to collect, analyze, and act on customer feedback. The software caters to businesses seeking to improve customer satisfaction, loyalty, and retention across industries. IndeCX centralizes multiple methods of measuring customer sentiment, including CSAT, NPS, CES, and 5-star ratings. Users gain real-time visibility into metrics through customizable dashboards and reporting. Advanced AI analyzes unstructured feedback and reveals meaningful insights, such as identifying pain points and opportunities. IndeCX also provides survey creation, distribution, and workflow automation capabilities to immediately act on feedback. IndeCX assists with quality, market research, and information security.