InMoment
About InMoment
InMoment Pricing
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Most Helpful Reviews for InMoment
1 - 5 of 22 Reviews
Stavros
Verified reviewer
Telecommunications, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
MaritzCX is a great CFM/EFM/CX partner!
TELUS' overall experience with MaritzCX's offerings has been a success-to-date...we have been able to achieve best-in-class response rates (upwards to 45% for SMS), get better value for our money and centralize the majority of our trackers resulting in resource efficiencies. Their client success team has become an extension of our team and we wouldn't have it any other way - they take care of the hard stuff so we can focus on our customers.
PROSMaritzCX's all-in-one reporting platform - it is extremely easy to use and best of all, it is self-serve! Not only are you able to build customized reporting views in minutes, you can also layer on both Text and Sentiment Analytics to help guide your users and/or insights.
CONSThere are a few reporting enhancements we are working with MaritzCX on that we would like to see added. More Response Rate reporting – particularly on multi-model studies. Also, the addition of Coaching notes/confirmation in record level views that would help further our reporting capabilities and user experience.
Andrew
Insurance, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great for what it is.
Really like the specific throttling and the UI of the survey, we don't bother our customers with the survey and when they are prompted, the survey is visually appealing.
CONSNothing really, product is great and fits our needs.
Reasons for switching to InMoment
WalkMe gave us a lot of problems and was very difficult to manage and report from.
Vendor Response
Hi Andrew! Thank you for taking the time to leave us a review on Capterra! We are thrilled to hear you are loving our platform.
Replied August 2023
Dallen
Financial Services, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Sending Data for Reporting
I led the gathering and publishing data from my company to InMoment. They set up the necessary data structures and gave my company flexibility to slice and dice the data how we wanted to view the results.
CONSI have not seen the outcomes of the data yet. I am not sure if this is on InMoment or more on the internal team I have and am working with.
Ana
Insurance, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed April 2024
Not worth the price
Difficult and slow to accomplish anything, lack of flexibility to make any changes in the email and the survey. Poorly designed surveys reported to have used up more than the contracted number of hours to deploy. I have not received 8h of management support services a month since I joined the company almost a year ago.
PROSEven though my last account representative was extremely nice, it is difficult and extremely slow to get anything done.
CONSHow difficult and slow it was to accomplish anything.
Sherri
Gambling & Casinos, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2023
In Moment- 3 yr customer
I like getting recent feedback from the guests and being able to identify trends or confirm hunches around issues that could be affecting our service levels. I also like the instant notifications when guests leave feedback so we're able to acknowledge and address in real time. Lastly, I have a phenominal account rep (Karl T) and honestly, he has made a world of difference with my engagement with the platform.
CONSCannot build my own reports without having to request it thru them. My account rep is highly responsive so I do get what I need, I would just like to be able to build my own. Also, lack of search feature makes it very cumbersome to find info on the Resolve dashboard and within reports that are displayed on the dashboard.
Reason for choosing InMoment
Pricing was better and thecompetitor salesperson was a little too pushy for my liking
Reasons for switching to InMoment
Looking for better options for guest engagement. Better reporting tools and feedback management.
Vendor Response
Hi Sherri! Thank you so much for taking the time to leave us a review! We appreciate your feedback and will pass along to the team.
Replied July 2023