giftmall

RATING:

5.0

(13)

About giftmall

giftmall is a cloud-based customer loyalty platform that helps organizations manage employee benefits, rewards, and corporate gifting on a centralized interface. It offers a variety of features including certificate distribution, reward point management, and user oversight. Additionally, it allows organizations to create a personalized corporate website (subdomain) to facilitate employee shopping and provide analytics on certificate activations.

giftmall Pricing

Free trial: 

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giftmall Reviews

Overall Rating

5.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for giftmall

1 - 5 of 13 Reviews

User Profile

Alina

Verified reviewer

Management Consulting, 51-200 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

GiftMall: The All-in-One Solution for Rewarding Diverse Clients

As someone who frequently conducts surveys, I rely heavily on GiftMall to source a wide range of gift cards for rewarding participants. Their international selection allows me to find the perfect incentive for clients regardless of location, keeping them engaged and motivated to participate in future endeavours. The entire process, from selecting gift cards to swift (e)delivery, is remarkably smooth. GiftMall has surpassed my expectations in every way. If you're looking for a user-friendly platform with a diverse selection of gift cards, GiftMall is an excellent choice. It's a valuable partner in my survey initiatives, and I wholeheartedly recommend their services.

PROS

- Impressive Selection: GiftMall boasts a vast collection of popular brands. This ensures I can find the perfect reward for clients anywhere. - International Appeal: Their extensive international catalog caters to my diverse clientele, offering options that resonate across borders. - Seamless User Experience: The platform is incredibly user-friendly and intuitive, making the entire gift card selection and purchasing process a breeze.

CONS

While GiftMall offers a fantastic selection, it would be great to see an even wider variety of gift cards in the future :)

Vendor Response

Thank you, Alina. We have an ongoing process of widening our catalog, therefore the range of brands and countries available grows on a weekly basis so we can successfully suit our customers' various requests.

Replied May 2024

Andrew

Information Technology and Services, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Enhanced loyalty among our clients

giftmate helped us change our approach to maintaining strong relationships with our B2B customers and partners. Prior to this cooperation, we had a chance to try and manage our sales motivation and reward programs on our own, and let me say it was rather hectic. Mostly, we struggled with keeping it predictable, scalable, and systemized. It was also hard to track our random actions in rewarding our partners and to evaluate the results. Later, we found giftmate's software and decided to give it a try. Now it serves as a pivotal tool in our arsenal, driving our customer loyalty programs to new heights and ensuring repeat purchases. It was valuable for us that with giftmate we were able to install a system of ready-made bonuses and to get detailed analytics of our spending and to see whether the rewards we sent were used by the clients. Since we track the repeat purchase rate among our clients at our company, we can confirm that our loyalty program investments were successful.

PROS

An intuitive platform that simplifies our sales motivation program, provides detailed analytics

CONS

There were no points of high importance that bothered us. However, as an opportunity for improvement, I believe a learning curve for new users in setting up and fully utilizing the platform's features might be beneficial.

Reasons for switching to giftmall

Giftmate is much more supportive and flexible in serving mid-size clients like we are.

Vendor Response

Thanks for this generous review, Andrew! It's a pleasure working with you. We agree with the point of improvement that was mentioned and are working on it already!

Replied May 2024

Rita

Information Technology and Services, 51-200 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Giftmall Review

My experience is smooth and customer oriented. I want to mention that [sensitive content hidden] is a high professional and I love working with her. I believe [sensitive content hidden] does a really good job and the way she communicates makes me wanna come back and continue our cooperation.

PROS

I love the way Giftmall Team cooperates with our company.

CONS

I like every aspect of our cooperation with Giftmall, the only thing I recommend to improve is extending the amount of stores available on the webpage. Especially airplane tickets and hotels ;)

Vendor Response

Thank you for sharing a detailed request regarding the extension of our catalog, it's surely useful. We took the notes and we are already working on it. Happy to be your partner!

Replied May 2024

Marta

Information Technology and Services, 201-500 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

New quality of gift cards for better engagement

Two important aspects of employee benefits are flexibility and personalization. Thanks to Giftmall we were able to address these challenges easily and effectively. Giftmall cards are universal because of their impressive list of brand partners. They are significantly more utilized than the solution we had before. From the administrative side - the Giftmall cards are easy to order, they are delivered in an instant. From a user perspective - there is no better incentive and token of appreciation than one that you can tailor to your own needs. And this is what Giftmall offers.

PROS

Giftmall cards are the most universal gift you can give or get. It is a benefit that allows the recipient to personalize it to the fullest. The list of shops, platforms, and brands where you can use your Giftmall card is extensive and versatile - everyone will find something in their personal Giftmall marketplace. The cards are always delivered fast, and the customer support team is customer-oriented and kind.

CONS

I'd love to see the German and Spanish versions of the platform offering similar portfolio of brands as the Polish one. So far, the Polish one is the most impressive. I hope to see the others grow soon.

Vendor Response

Dear Marta, thank you for our productive cooperation and your kind review. We are more than happy to be your partner for employee rewarding and corporate engagement motivation. Our team is indeed hardly working on our catalogs in different countries so we can offer even more incentives worldwide. Looking forward to our next collaborations!

Replied April 2024

Russ

Information Technology and Services, 51-200 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Boosting sales with decent incentives

Let me tell you about our experience with giftmate since it's been a great asset for our sales team. We've found it incredibly useful for our incentive programs, helping us drive sales by giving our customers an extra reason to return. And they do, in fact, return. In the beginning of our path with sales stimulation, something we were looking for was a flexible solution that could be tailored to numerous specific needs of ours, such as detailed data analytics on sent incentives and our spending, customizable gift catalog etc. The turnkey software for sales motivation giftmate offers is what caught our eye as it matched the majority of our key requests. In addition, something that is surely worth mentioning - a truly decent catalog of incentives.

PROS

Adaptability to diverse sales needs, offering customizable incentive programs backed by detailed analytics and a comprehensive catalog, all tailored to drive customer engagement and boost sales performance.

CONS

Nothing specific, we're very satisfied and the customer support is great

Vendor Response

Thanks a lot for such detailed and genuine feedback, Russ! Reading it makes us understand that we are on the right path with our mission to make the process of setting up a loyalty program or any rewarding system easy and hassle-free, yet keep it effective and worth the investment. Happy to be at your service!

Replied April 2024