Kangaroo
About Kangaroo
Awards and Recognition
Kangaroo Pricing
Try Kangaroo for free! 30-Day Free Trial of the Ultimate Loyalty Program. Book a demo today! Loyalty Essentials: $59/Month Loyalty Engagement: $99/Month Loyalty Ultimate: $199/Month White-Label License with Proprietary App: $299/Month API Access: Please contact sales
Starting price:
$59.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Kangaroo
1 - 5 of 95 Reviews
Reggie
Verified reviewer
Food & Beverages, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Easy to use, top tier customer service!
The level of service our team gets from Kangaroo is out of this world. From setup to ongoing support, they've answered our questions with patience and ease. [sensitive content hidden] has been of the top examples of best customer service I've seen across all of our vendors.
CONSNothing yet! Some features were "wishlist" and they've already delivered on some and are looking into implementing others.
Reasons for switching to Kangaroo
Kangaroo offeres more advanced loyalty programs. SlickText only had SMS campaigns where Kangaroo offers Push & Email as well.
Andre
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
A Rewards System that Grows with Your Business
Customer retention is very vital to several businesses. Many people hate how cell phone service companies always try to market to get new customers into contracts while neglecting their long time customers and not providing the best service/deals/etc. I see the majority of my sales from 80% as returning customers. So it's important to me to keep reminding them that I should be a destination for their shopping. The rewards does a great deal to keep bringing people back to me while I utilize social media to attract new customers.
PROSI love how Kangaroo Rewards integrates with my Lightspeed POS system. It is very straightforward and easy to use. I can customize how my customers receive points/rewards/bonuses and more! It feature automatic campaigns that reach out to my at-risk customers that reminds them that I still should be part of their shopping experience/reminders. I like the support the company gives to the users. They are always willing to improve the rewards system and also willing to listen to make changes that I find not useful/difficult/confusing. We are part of the top 5 users of Kangaroo Rewards in the franchise that I am in and it's been a great experience so far!
CONSMy major complaint to the company was the layout on the administrator's website. I find it very difficult to navigate and find exactly what I need. Some of the self-service FAQ's have been down for a bit but they are finally back up. At a conference I attended, Kangaroo Rewards assured to me that there is an update coming and will be available soon that addresses all my concerns! So it's exciting to see that they are listening to user feedback.
Reasons for switching to Kangaroo
I was using the rewards from QuickBooks POS and they weren't really that customizable. They had a generic rewards where they granted some set dollars/points to customers when they hit a spending limit. It didn't make it fun or enjoyable for my customers or for me to promote loyalty to my brand when they can be buying elsewhere.
Vendor Response
Hello Andre, Thank you for the glowing review! It was a pleasure meeting you at the conference and we're thrilled that our software is helping to contribute to the success of your business! Thank you for your ongoing support and fidelity, we appreciate your business. Warm Regards, Team Kangaroo
Replied January 2020
Brenda
Retail, 2-10 employees
Used less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed February 2020
not a good product
None
PROSThere was nothing that stood out about this software
CONSnot user friendly. Did not work as promised. Did not get the customer service I needed
Vendor Response
Hello Brenda, Thank you for taking the time to review our loyalty solution. We are disappointed to hear that Kangaroo was not a good fit for your needs. Kangaroo's platform performs best in traditional retail, service, restaurant or wholesaler environments. While our platform can be used for non-traditional retail models, it requires a higher level of preparedness. We thank you for allowing our support team to work with you and we sincerely hope that you find the right solution for your business. Best Regards, Team Kangaroo
Replied March 2020
Majd
Verified reviewer
Food & Beverages, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Loyalty Program with Kangaroo
It was an added value for customer retention efforts and building a streamlined customer data base that you can access anytime.
PROSThe fact that Kangaroo provides an actual customized application for the end user to download and use is great. The support team is very helpful and responsive.
CONSThe admin dashboard is a bit confusing but like everything you can get used to it after a while of using it, but the support team is always available to guide you along the way.
Joshua
Restaurants, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
The Loyalty Program we were looking for
We did everything manually which meant a lot of customers slipped through the cracks. Kangaroo allows us to properly reward our customers and makes that process very streamlined. Another very important aspect fo Kangaroo was that they were willing to work with us although we are a small operation in Belize.
PROSFirstly it linked with our POS which was a big plus for us and although this has nothing to do with the actual program, the customer attention for onboarding and setup was great. There are so many options for how guests can be rewarded that you almost get lost, but this allows you to specialize days, weeks, a certain time and so forth allowing for a very customizable service.
CONSMy biggest concern is the sign-in page for the customer. It is a little too basic for my liking and doesn't properly resize for the screen used. I wish it looked more like a web app that a webpage.
Reason for choosing Kangaroo
Kangaroo was willing to work with us despite our size of operations and location, very customer orientated as well as affordable.
Vendor Response
Hello Joshua, Thank you for the 5 Star review! We're delighted that our loyalty software is exactly what you were looking for to help you meet your business's goals and that our support team's attentiveness is appreciated. We like to practice what we preach and work hard to create an exceptional customer experience. Your comments regarding the sign-in page will be reviewed by our development team and a member of our support team will reach out shortly. Thanks again for choosing Kangaroo Rewards to power your loyalty program. Best, Team Kangaroo
Replied January 2020