Refiner

RATING:

4.8

(5)

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Overview

Reviews

About Refiner

Refiner is a customer survey solution for data-driven SaaS companies. Their highly customizable microsurvey widgets enable SaaS businesses to easily track customer satisfaction, profile and segment their users, or research what to build next. Refiner's feedback hub allows enterprises to quickly access, filter and analyze incoming survey responses on a centralized platform. Users can notify team members about survey completion via Slack or email and visualize collected data in the form of timeline, pie and bar charts. Additionally, managers can add various data entry tools into surveys such as multiple-choice questions, free text responses and ratings among others. Refiner facilitates integration with various third-party systems such as Zapier, Slack, Segment and more,...

Refiner Pricing

Refiner offers a 7-day free trial.

Starting price:

$79.00 per month

Free trial:

Available

Free version:

Available

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Refiner Reviews

Overall Rating

4.8

Ratings Breakdown

(4)

(1)

(0)

Secondary Ratings

Ease-of-use

Customer Support

Value for money

Functionality

4.5

Most Helpful Reviews for Refiner

1 - 5 of 5 Reviews

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Jonny

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed July 2020

Super flexible feedback tool for a wide range of uses

The app is very intuitive and well designed. Our customers seem to enjoy the widget too with a very high response rate. The support was very good and we are happy customers.

PROS

Refiner allows us to run various types of surveys within our product and our websites. We initially started with a quick survey to better understand our users. We then started using it for customer satisfactions surveys and it's generating a constant stream of customer feedback since then.

CONS

There is no option to send surveys by email yet. According to their support this will be added though in the future.

Reasons for switching to Refiner

We prefer the design and overall experience - plus the fact it is so simple to tie user responses to other data we know about them in our CRM, something we could never do with Hotjar

Vitoldas

Civil Engineering, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed November 2022

Easy-to-use & right-to-the-point tool

Our IT team needed a solution to measure customer satisfaction. We needed an easy-to-use, lightweight and inexpensive tool. Refiner matched these requirements perfectly. On top of that, customer support is outstanding.

PROS

Extremely good customer support - fast reaction, personal approach, customer-oriented solutions.Intuitive and effective features without any useless gimmick.Pricing is very accessible.

CONS

We use Refiner only to measure Customer Satisfaction. Can't specify any cons so far.

Reason for choosing Refiner

We needed a simple yet effective tool for an adequate price. Refiner better suited these requirements, whereas alternative solutions were too bloated and overpriced for our needs.

Joshua

Information Technology and Services, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

FUNCTIONALITY

Reviewed July 2020

Great Net Promoter Score tool for SaaS products

Setting up Refiner was really easy and we got our first NPS feedback coming in within a couple of minutes. Compared to other NPS solutions, it's obvious that Refiner was designed to match the needs of SaaS companies.

PROS

We really enjoyed the flexibility of Refiner and the ease of use. It allowed us to run NPS surveys and ask customized follow-up questions. The integrations made it very easy to push NPS feedback to email marketing automation tool.

CONS

None I can think of at present. It has been really helpful.

Reasons for switching to Refiner

Much cheaper and better designed.

Carlos

Computer Software, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed July 2020

Beautiful in-product surveys for SaaS

We had a great experience so far. Very well designed app, reactive support and fair pricing. Recommended!

PROS

Refiner is a simple, yet powerful customer survey tool for SaaS companies. Their in-app NPS survey widget is beautifully designed and yields to much higher response rates than surveys sent by email. We also like the idea that they support other types of surveys. With Refiner we can ask our users any kind of question whenever we need more insights on a topic (e.g. product research).

CONS

It would be nice if Refiner could also send surveys by email as a backup.

Reasons for switching to Refiner

Cheaper and more survey options

Coralie

Banking, 201-500 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed November 2021

I would recommend Refiner

PROS

Super easy 2-ways integration with Segment and great support in the setting-up and launching our in app surveys, made it a success!

CONS

Being able to implement the surveys in our mobile app. Keep improving the Segmentation feature.

5 Reviews