SnapCall
About SnapCall
SnapCall Pricing
Payment for each agent's seat. Worldwide destinations, unlimited call duration and agent seats. Free trial. No credit card required. Sign up and cancel anytime.
Starting price:
$20.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for SnapCall
1 - 6 of 6 Reviews
Jessica
Verified reviewer
Graphic Design, 2-10 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
SnapCall: A great addition to any professional website.
Overall, it's a great product with A LOT of great features that many businesses can benefit from.
PROSThere are several points that I love about this software, however, my two favorite features would be the ability to add a "call button" to virtually any website, and the ability to extract information before speaking with a customer. I love the information extraction ability. I can easily have an understanding of what the customer is looking for, before we actually speak. It's really a great feature, and the call button is easy to install.
CONSThe only downside I can find with this software is that, depending on the package, you are limited on the number of calls and digital calls you can receive, however, if you have a proper understanding of your business and your needs, this shouldn't be an issue.
Reason for choosing SnapCall
The reason we chose SnapCall over Intercom is because: higher ratings, and better features for our company's needs.
Melissa
Education Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Reliable technology that works seamlessly with LiveChat for Customer Support & Service
SnapCall provides excellent service, continually improving their technology while keeping costs reasonable. Anytime I reach out for support or service, issues are identified and corrected quickly. GREAT PRODUCT from a WONDERFUL COMPANY!
PROSSnapCall was simple to install and use within our existing LiveChat account. The technology provides a reliable and simple solution for agents to connect with customers. With one click, agents can switch from chat, to voice call and to video call easily. Customers do not have to download anything, it is easy to use from a customer or agent perspective. Calls are always clear, unlike our traditional Voice provider (RingCentral).
CONSEarly in development, there was some issues with microphone permissions but SnapCall worked hard to resolve these issues for future versions.
Vendor Response
Melissa, thank you for your review. Thanks to loyal customers like you and your valuable input we are able to improve our product!
Replied June 2022
NICHOLETTE
Retail, 1 employee
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2021
snap call
I love how much support there was in my trial
CONSI dislike how short the trial is and how few things I can choose
Vendor Response
Thx for your review !
Replied July 2021
Anzel
Marketing and Advertising, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
An Incredible expansion for any expert site
Overall great experience with this software
PROSIt's an extraordinary component, the call button is super easy to install to any site ! the capacity to extricate data prior to talking with a client Makes everything so much easier
CONSyou are restricted on the quantity of calls and computerized calls you can get
Patrick
Verified reviewer
Apparel & Fashion, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Personal Shopping Online: SnapCall & Nickis
Wir nutzen Snapcall um die Auswahl für unsere Kunden Personal Shopping um einen weiteren Kanal zu erweitern. So können wir dem Kunden fast den persönlichen Service wie in einer Boutique bieten.
PROSDie Integration mit zendesk ist sehr einfach. Das Team und auch die Kunden können es fast intuitiv bedienen.
CONSEs wäre super, wenn man noch ein Hintergrundbild auswählen kann. Somit kann man entscheiden, was für ein Hintergrund der Kunde in dem Videocall sehen soll.
Anonymous
1 employee
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2023
fast and practical
Overall, it's a great product with great features that many people can benefit from. Including colleges that offer distance learning
PROSI really liked the practicality, ease of use and the various tools that they made available to us during the trial period.
CONSI had difficulty accessing it at first and another issue is that I tried to download the application on my cell phone because it was more practical, but I did not find it in the play store
Reasons for switching to SnapCall
was dissatisfied with the features of other sites and apps that provide the same product