ZAPscale has improved our efficiency and saved us a lot of time. Now we can focus on our customers, instead of spending time on data collection.

ZAPscale gives us all data in one place, with necessary analysis, which makes our lives easier.Before ZAPscale, we had to extract data from multiple tools and perform manual analysis on top of that, which used to take lots of time and energy.

For now, we are happy with what ZAPscale provides us. We will need a few more features, which are already in their roadmap.

We use Zapscale for the complete health tracking, of our customers. we have integrated Zapscale with all our customer-facing tools to capture important data points. With all this data, Zapscale provides us with health visibility for each of our customers and users. Using this health score, we the Customer Success team prioritize customers and their needs, allowing us to proactively engage with them.

Currently, Zapscale doesn't offer an NPS survey, which is important for us, but there are plans to introduce it soon, For now, we manage NPS through our previous tool and integrate the data into Zapscale.

The most important benefit that I see with Zapscale is that lot of my time is saved since I have all the data in one place and the data is also shared in such a format that I can take action on it and this leads to a better hold over my customers.

The customer health tracking has been a revolution for us. Now we have a clear understanding of the customer problems and based on which we can provide the solutions. With Zapscale we have been able to improve our efficiency and provide better customer engagement.

The one thing I would want to be added in Zapscale is a mass emailer. But I can also do that with my current tool and it is not that important for us. I think this feature is soon going to be introduced in Zapscale.

The biggest benefit that we got from Zapscale is customer activity tracking. Before Zapscale, we used a drop a few balls here and there but now we have complete control over it, this has helped us improve our customer experience

With Zapscale zapbook, we can track all our customer's tasks and requirements. This feature help us stay on time and ensure that we don't miss any deadline. It also keeps all team members, including sales, informed about the action happening with the customers.

I am happy with what I have right now. Zapscale offers me all the necessary features for monitoring my customers

Zapscale helped in streamlining the overall CS function and brought it greater visibility and consolidation of customer health. It enabled us to keep proactive track of clients health and take timely actions where required.

Zapscale allows organisations to keep a good track on their customers health. Taking into account 4 main parameters, it gives a comprehensive view on customers overall health. With timely alerts, using playbooks it enables CS to take timely action and setup tasks tailored to specific customers. Zapscale has helped transform the CS journey and become a key facilitator internally.

Currently we have not encountered any issues with zapscale. It is an evolving software and while today it meets a lot of customer success requirements, with new features and enhancements the platform will become more wholistic and would be a good blend between a core customer success tool and a CRM.