US Dollar

Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket management, issue management, a self service portal and automated routing functionalities within a suite.


The software features email integration, which enables users to directly convert emails to service requests. The system then automatically queues all incoming requests and assigns them to available, appropriate agents in order to efficiently handle customer queries.


Cayzu’s self service portal displays all service requests from multiple websites in a single console. Users can also build a knowledge base on their site to help other users find answers to the most common queries.


With the help of customized reporting and dashboards to track and monitor the performance of help desk operations, users gain a complete view of all their customer service activities and are better equipped to make decisions regarding their service requests. Cayzu is available per user per month or year.



LongDescription

Support Ticket Management

Real Time Analytics

Surveys & Feedback

Multi-Channel Management

Document Storage

Access Controls/Permissions

IT Asset Management

Workflow Configuration

Active Directory Integration

Change Management

Single Sign On

Project Management

Rules-Based Workflow

Customer Database

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Problem Management

Email Templates

Self Service Portal

Customer Experience Management

Help Desk Management

Configurable Workflow

Real Time Data

Performance Metrics

Issue Scheduling

Multi-Channel Communication

Queue Management

Role-Based Permissions

Client Portal

Social Media Integration

Real-Time Notifications

Workflow Management

Email Management

Ticket Management

Visual Analytics

Recurring Issues

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Macros/Templated Responses

Interaction Tracking

Dashboard

Multi-Language

Alerts/Escalation

Real Time Reporting

Customizable Branding

Reporting/Analytics

Widgets

Remote Access/Control

Customizable Forms

Incident Management

IT Asset Tracking

Negative Feedback Management

Customer History

Tagging

Issue Auditing

Third-Party Integrations

Task Management

Live Chat

Search/Filter

Employee Management

Performance Management

Activity Tracking

Customer Segmentation

Real-Time Monitoring

Customer Service Analytics

Communication Management

Template Management

Data Import/Export

Contact Management

Support Ticket Tracking

Real-Time Updates

Event Triggered Actions

Inbox Management

Contact Database

Auto-Responders

Multiple User Accounts

'Per agent' pricing plans: Basic, Team, Pro, Enterprise, Enterprise & Freedom.

Cayzu's Freedom Plan is a fixed price per month for up to 70 agents and all features are included (Enterprise Plus level).

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